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February 2024 by John Callahan
Great service, smiling faces and convenient location.
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January 2024 by Sean McKeag
I’ve been going to Firestone for about six years now. They are always very thorough with their courtesy checks and repairs. I usually drop my car off for the day so I’m never worried about time. After the work, they always explain what they did and answer my questions. I can’t remember the manager’s name, but he deals exceptionally well with people. I’ve seen lines almost out of the door with the phone ringing and every interaction with a customer, he is kind, patient, accommodating and describes everything that needs done. The technicians do a great job. Also, I’d like to give a shout-out to Deanna (sp?). Very courteous and always greets you with a smile. Bottom line, I love this place.
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January 2024 by Jason Reese
This location is always fast with our service request. Prompt, great to work with.Jaso R.Hertz Wilks-Barre, PA.
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January 2024 by Jason L.
Typical chainstore auto center ripoff spot. They are nice and courteous, but they try to take advantage of you, my advice, ask someone you trust to give a better location to take your car. I tried to get the Firestone staff there to acknowledge the ripoff quote for service and gave them 24 hours, but they stuck to their price, go somewhere else.
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January 2024 by Candi E
They are very friendly and do decent work for a reasonable price.
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December 2023 by Sasha J
I was assisted as soon I arrived a gave the service I requested and got feedback regarding other concerns
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December 2023 by Pat Andrews
In out great service
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December 2023 by Frank
Always trying to sell you something
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December 2023 by Kathleen Speck
They were there when I needed them
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December 2023 by Chris Harrison
A little pricey, but terrific service
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November 2023 by Faith N.
Deanna was super kind & very helpful. Will definitely be coming back !
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October 2023 by Kelsey Kasisky
I have been to this Firestone location several times for my car. Every time, I have had a GREAT experience. Robert and his team are extremely welcoming and explain everything with great expertise! It was very quick and easy for me to schedule my appointment online and I quickly received a confirmation email. They give you the option to drop your car off or wait for it. Even when I waited, it was quicker than expected. They answer all my questions and explain what might be needed for my car in the near future. They are not pushy at all and their prices for their services are extremely reasonable and they always have coupons on their website. Whenever I checkout, the final price is always lower than I’m expecting. Can’t recommend Robert and the team enough!
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October 2023 by Chris Ciliberto
Do not go here. Awful customer service, if you want to even call it that. Paid for a full suite of tires and alignment, guaranteed up to 70k miles and they’re bald within a years time, under normal mileage caused by…poor tires and bad alignment.Not to mention they’re much more expensive. Go elsewhere, literally ANYwhere elseServices: Tires
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September 2023 by RODRIGUEZ H.
I called the store on Labor Day weekend to see if they accepted walk-ins for tire sales/service. The Manager, Robert, was very helpful and friendly, and said walk-ins are welcome. I arrived at the store and they informed me about discounts and coupons. They installed my new tires in a timely manner and they were very professional. I highly recommend this store. I live in CT and this level of service is superb!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Services: Tires
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August 2023 by Lydia Sullivan
I brought my vehicle in 3 times. The first time it was to diagnose an issue. The second time it was to fix the issue and for a state inspection. Although I could not get the inspection sticker because I didn't have the registration ( new vehicle) it was inspected and I have 2 reports that said it would pass and had no issues. The third visit, I had the inspection from the same person who said the vehicle would pass. Now all of a sudden , one of my tires had a 'plug' or something and it wouldn't pass. Which is very strange and suspect because it was the same tire and nothing was done to it beside Firestone fixing the sensors on the tires and those were the same tires that passed the initial 'informal' inspection. So, I had to purchase a new tire. I lost all confidence in the Firestone at Wilkes Barre and will never go back. I'm going to pay off my card from them and close it.