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August 2022 by Terry Bender
After 12 years of doing business with ESSA, we stopped in at this branch and the people were very friendly thank you ESSA I hated closing my account with you but nothing in new area were we moved to.
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November 2021 by K. K.
Worst bank
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April 2021 by Derick Mcdreamy
We have an auto loan with them and we don’t receive statements from them. And never received any statements. We have no idea when is due dates no balance information in paper format. We pay more then regular payments pay on time and then they report that we late. This bank is the worst. We will never do business with them again.
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March 2021 by Jennifer Krishart
They have been very helpful I have my car loan through them and have no issues paying with them. We decided to switch banks to one closer to us for various reason and decided on ESSA. The workers we came in contact were very helpful and guided us through. Even stayed a little late when they closed to finish what we were doing!
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May 2020 by Ryan Cerulli
to many issues to list. Long story short at one point they applied auto payments to an account that made it go in the rears. They can never be contacted when needed on phone. Overall just poor customer service.
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August 2019 by Jennifer Whalen
They are often rude and not helpful. Refuse to work with the customer. Once my loan is paid off, I will never use this bank again.
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November 2017 by Trelles Nancy
I have been paying my car loan for about a year now, today was the 1st time a teller seemed to be happy to help. I asked her name and told her it was very nice to be waited by her. She has a beautiful smile and is a very courteous lady. Thank you Alexis.
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November 2017 by John Zarenski
Two words that best describes ESSA " Incompetent Ignorance". One of the worst banks from management to teller. Never will I or my family and friends do business with such a horrible bank.
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November 2017 by Joan Dileo
Very sad bank..not told about $10.00 charge when I paid by phone. I don't appreciate nasty customer service.