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May 2024 by Powered By Rainbows
Didn’t know physical intimidation from a pharmacist was legal but in this location, it’s fine. Went in to pick up a prescription. The man at the counter kept saying he was “afraid of payment” and kept implying he didn’t trust me so he refused to even order $50 of medicine for me until we prepaid. I then tried handing them my insurance card and they refused to take it repeatedly, saying they already had my insurance info from an old company 4 years ago even though I changed insurance since then to a new company so CVS would be running my prescriptions under an old policy no longer in use. When I went to leave the counter, they closed the metal gate behind me, seemingly locking me into the pharmacy area even though I had a receipt and paid for my order. I didn’t know a pharmacist was legally allowed to physically intimidate customers. I later found out it’s illegal to ask for prepayment like this so we reported this location to the PA Department of Health and Department of Insurance who have opened an investigation into this location. I called their corporate Hr department and reported everything that happened and transferred my future prescriptions to another pharmacy. My advice is stay away from this branch if you don’t want to be treated like a criminal, asked to prepay because they don’t trust you to pay for your items tomorrow when they come in, and they will literally bring down the metal gate to lock you in even though you have a receipt for everything you just paid for. I know this branch is in a bad section of town but it seems the real criminals are not the customers, but the staff behind the counter.
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May 2024 by Faith DeMarco
The guy in drive thru has a nasty attitude
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March 2024 by Kim Powell
I had a wonderful experience at the store. The store manager is great. He is kind and beyond helpful. He told me about the extra care savings program. I was able to get signed up for the program during my shopping trip. Thank you sir for a great experience you’re a huge asset to the company!
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January 2024 by Debbie Rushkowski
The team at the front registers are phenomenal, they are kind, helpful and really care! I love shopping there
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December 2023 by Shirby Derb
Great service and friendly staff
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October 2023 by Liz Healey
Everything is locked and only one person working but behind the register, so you can't get anyone to unlock the items you're trying to purchase. A literal $3 item behind a lock. The store is dirty, service is horrible. 0/10, couldn't recommend less.
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September 2023 by Sheila Reyes18
My mother went to get flu shot & because they was going to lunch they didn’t wanted to put it they told her to come back late ??
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September 2023 by Tabitha T
The store was tagged incorrectly and the manager basically told me that there was nothing he could do about it
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July 2023 by Trin scorpio
Staff always friendly and willing to help . Discounts are great ?.
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June 2023 by Jaime B. knights
My experience was the staff was very attentive to my concerns they went above and beyond to solve my problem and gave me a suggestion in how to shop by the way the store was clean and organized. Thank you Jaime
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June 2023 by Ty Ty
Inefficient
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May 2023 by Theresa B
Kayla was extremely helpful and patient with my order. She is nice and her attitude was EXCEPTIONAL. She is what Customer Service should look like everywhere.
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May 2023 by Michael Stadulis
Staff was extremely helpful and made my visit a positive experience.Thank You
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February 2023 by jennifer green
I have been to this location dozens of times due to it’s the closest to where I work. They have NEVER taken a call. I switched because of the terrible service to the Plains location and they are amazing! My Dr accidentally called my prescription into the WB location and it said I have to call because it’s on hold. I’m on my 4th call today, on hold an average of 25 minutes before the system disconnects. Awful service, dirty location. Let’s not forget that you want to park closest to the entrance or leave and come back. Due to loitering and people selling random t-shirts in the parking lot. Keep your windows up after going through the drive thru because behind the building there’s always people wanting your prescriptions. Take your business to CVS Plains #02729. Not only do they care, but they’re quick AND answer every call timely. Including the pharmacists!
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February 2023 by mahogony kellam
CVS on south main is great. However, I will say the pharmacy needs improvement on wait time as well as administering medication.
