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November 2023 by LaLah J.
Nick, Dave & Monique were very helpful with providing all the assistance I needed to get a new car. Very knowledgeable on the cars they had in stock and went in detail to explain all the document requirements before purchase. I love how Nick was very honest with me and if I asked a question he didn't know he was very polite and did his best to find the answer from someone else. Dave took lots of time elaborating on the financing options they had and strongly advise I get the extended warranty to make sure I'm covered. Monique was super warming and quite a conversation starter, she kept checking in on me during my wait to keep sure I was okay.Def a great enterprise a team they have at this location. Tips- make sure to come during the day as they get very busy after 4pm- if purchasing a car make sure to review their selection online so you have an idea of what you want before you get there.- there prices online match the store prices.- def schedule a test drive of the vehicle of your preference ahead of time
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September 2023 by Jess Fischer
One of the drivers left a huge dent on my dad's car while they were driving past the house in ashley. The whole truck moved my dad's truck and it's on video. The driver drove off without having the decency of saying what happened. Just terrible own up to what you do Simple as that or don't drive truck at all if your going to be wreck less
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October 2020 by shawn root
Beware. They charged me 2 days for a truck I had one day. They also have bad hours. Very sketchy place. I would strongly recommend using any other place.
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September 2019 by Brett sprau
Avoid this scam- Reserved and paid for a 16 foot truck and I even got an email titled "reservation confirmation". When I got to the rental office they told me the only thing they had was a 12 foot truck and that the money I paid for the rental was only a hold and they don't honor their reservations because they can change them whenever they want without notice. I couldn't fit everything in a 12 foot truck so I ended up having to rent a second truck, which was another $250 with gas. Budget offered me $15 to compensate for the different size truck and told me they can change my reservation at anytime without notice, but if I want to change a reservation I would have had to give them 48 hours notice. Filed a complaint with the BBB. I would use any other truck rental business over Budget in the future. Complete scam.
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May 2019 by Raoul stone
Very pleasant experience at the budget truck rental. Charles was very helpful and explained everything to us In Details. Overall great experience and highly recommend it to anyone looking for truck. Also, truck was cheaper than Uhaul, so a win win.
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October 2018 by Ron Ebert
Decent prices and decent equipment
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May 2018 by Dan Keeney
I rented a 16 footer with a tow dolly for a move from PA to GA. There was something that happened with my reservation, but they quickly got it resolved and I was on the road in no time! Truck was in good shape and rode great. The gas was around $250 for a 850 mile trip.
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December 2017 by Stephen Hughes
Received excellent service and prices are better than anybody
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August 2017 by Kevin Gardner
Try calling them. It's almost impossible to talk to a local branch.
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December 2016 by Caleb Steinbacher
Charles, the rental agent, is extremely unprofessional. Becomes hostile when you extend your rental. Location charged $75 as a "cleaning fee" for vacuuming the car. I used to work for Avis' competitor. That's not acceptable. Never again. You'd think a location with all their competitors literally steps away wouldn't try these games. However, Charles does it.
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May 2016 by Ashlynn Blair
Terrible customer service, workers have no idea what they are doing. I will not be a returning customer!