AutoZone is a leading retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the store for its helpful and friendly staff, especially highlighting employees like Ben and the manager. Ben is known for going above and beyond, often assisting customers by checking under their cars, ensuring they select the correct parts, and even performing free installations. His dedication is appreciated, especially by those who feel supported during stressful car issues. The staff at this location is described as kind, diligent, and attentive, with some customers mentioning they saved money on parts and received quick, effective service. The store provides a welcoming environment, with staff willing to help with diagnostics, advice, and even small gestures like offering coffee. Overall, AutoZone on Kidder St. in Wilkes-Barre, PA, is recognized for its excellent customer service, knowledgeable employees, and commitment to safety and customer satisfaction.
A++++ everyone is very friendly and provide great customer service starting with the general manager Tim and Jose in commercial and the rest of the crew just awesome ,, highly recommended
February 2026
I'm here every day, sometimes twice a day. Fast, friendly service. The employees are great and remember their customers.
January 2026
Super friendly helpful staff! Quick and knowledgeable service! Tim went above and beyond to help me with my purchase and took the time to show me how to fix my headlight for the next time! I'll be coming back if I need anything else!
