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December 2023 by Allie Weber
best possible mattress buying experience i could've asked for. Arturo was extremely helpful and funny. he made it simple and fun to get a new mattress.
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December 2023 by Rebecca Buerger
Recently bought a living room set after searching every store in the area. The set is beautiful and the experience buying here was fantastic. Arturo, the manager, helped from start to finish and I couldn’t say enough great things about him. If you’re in the market for furniture, mattresses or appliances, go visit Arturo you will not be disappointed!
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September 2023 by Matthew George
So far, this is terrible. the store prices are great, however, at this time I have had my living room tore apart now for over a month waiting for the delivery. I have called the store, the main office and even the financing company, trying to figure this out. now I cant get a hold of anybody. I'm still paying for this furniture, but I cant get any information of where it is. very dissatisfied with the lack of communication these people have regarding expense furniture that you already bought.
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September 2023 by King Goat
This was the best experience i have ever had while shopping for furniture. Arturo Ochoa deserves my honest respect. Hats off to someone that is a one man show. He is so professional, courteous and so hands on. He deserves a promotion and bonus for sure! I hope everyone that comes to shop here is patient with him as he is running the entire business on his own. Thank you Arturo blessings to you !
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September 2023 by Jose Cuello
Coming into the store Arturo was very open and friendly. He was nice enough to help my family and I get our bed sets! He’s bilingual which was a plus with everyone getting they personalized set ups. I am very happy with my purchase and look forward to coming again soon!
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September 2023 by Matt Stephano
Horrible customer service. I went looking to buy a couch and love seat. 1st no employees to be found for 10mins. Sales person could care less about making a sale. I went to other local stores and decided I would try to get some help here again with the couch I wanted in the store 10 minutes nobody greets you everyone just hanging around the desk laying on counters like it's a college party. Left came back 2 more times trying to get some help I sat on the couch waiting for 15 minutes again no help. I got up walked out drove to efo and bought a couch and love seat for $100 less. This place is a joke. They need new employees who try to assist customers. This place doesn't even deserve one star.
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September 2023 by katie belles
Idk who Arturo is but he certainly was not there today! I wish he was! Went in there 3 separate times..the guy behind desk NEVER came out to say even hello. The furniture we want to buy..my husband refuses to buy from there because the guy is so rude. So we are at EFO buying furniture here
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July 2023 by Carrie R
Purchased a couch and loveseat in January. I Purchased the warranty and the salesman assured me that if I had any issues I could just bring it in and they would replace it. He lied. The furniture is falling apart, the cushions are sunken in, there are exposed staples. The furniture is horrible quality and the company doesn't care that they are out there lying about the warranty.
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July 2023 by AG “Peaches”
I shop here all the time and so far so good. Before I tried it I thought it might be low quality but It’s not cheap furniture at all. I bought my sectional, dining chairs, 2 bedrooms sets and lamps. It’s just not the quality of the furniture but more so the customer service when you’re in the store. They let you shop without being pushy and in your face. I always ask for Arthur because he takes his time to really help me get exactly what I need and he knows his stuff. I keep going back because of the quality and customer service!
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July 2023 by Brad H
Arturo is extremely rude to the customer. Claims he says sorry to no one but his mother. Terrible customer service.Was told the warranty covers pet damage. Called the store to confirm they said definitely. When I filled my claim it wasn’t covered through the warranty. Arturo said he never said it was covered and, that if someone else who works there said it is covered, that it’s not his problem. I bought a lot of different items here but, this is the last. They are low quality and do not last.
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June 2023 by April Goode
I shop here all the time and so far so good. Before I tried it I thought it might be low quality but It’s not cheap furniture at all. I bought my sectional, dining chairs, 2 bedrooms sets and lamps. It’s just not the quality of the furniture but more so the customer service when you’re in the store. They let you shop without being pushy and in your face. I always ask for Arthur because he takes his time to really help me get exactly what I need and he knows his stuff. I keep going back because of the quality and customer service!
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June 2023 by Heidi Ceklosky
Super nice, very friendly and helpful. Bought a washer and dryer set. May not be the most glamorous store but definitely felt at home. Good pricing and selection but you need to talk to staff. Definitely recommend.
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June 2023 by Mirian Santiago
Arturo helped us purchase a nightstand. He was professional and honest. Will return to purchase more furniture from him.
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May 2023 by Lydia Sullivan
After a long day at work, I stopped off to look at some mattresses at American Freight Furniture in Wilkes Barre. I was immediately greeted by Arturo in a friendly and courteous manner that put me at ease. He walked me through the showroom and showed me a lot of mattresses and wasn't pushy but very helpful. I ended up with a fabulous mattress at a great price and the associate who made the delivery was at my house in minutes. Everyone in the store was friendly. Arturo is the best. I will definitely go back in the near future to purchase some additional furniture.mattress at a great price
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April 2023 by Bliss Toporcer
Arturo was the best. We bought a previous "twin size bedframe" off another salesman there and got it home and it was only a head board. Arturo was able to fix the issue in a timely matter. Conversation was enjoyable. If you visit the Wilkesbarre location I highly recommend asking for him by name to receive amazing customer service.
