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January 2024 by Moises Peña
I had a bad experience in the past in this U-Haul but I went recently and the customer service service improve with this guy Kevin Santana This guy hook me up and have education didn’tTreat me has a customer not like I was a random person bothering he’s day at work need more person like him I’m editing this review it was 1 star now I’m putting a 4 star just because need more like him hope if you go Kevin Santana is the one who’s going to hook you up
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November 2023 by Carolyn Johnson
My son in law rented a uhaul at this location. He stated it would be 200 miles away (3 1/2 hrs). He thought he was getting a 1 way rental (drop off at uhaul near them). But nope! Seems the person who rented made it local only truck! So we find out they have to bring the truck back!Now who in their right mind would think that they could pack up, drive 3.5 hrs away, unpack, drive 3.5 miles back (with my daughter following in one of their cars) to drop it off, all in 1 day?!So this total rental ended up be $1000!!! They were charged not only the per day but also the mileage.Whoever rented this to them was dishonorable. I will not ever recommend this place to anyone.
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October 2023 by TheLeagueMom
Stored my my belongings at this spot for a year and they came out moldy I purchased the items they recommended to help with the moisture didn’t help one bit. Beautiful wooden raatan King Size bed completely moldy, leather moldy, clothes moldy stay away from this place plus the vermin droppings place is disgusting
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September 2023 by Kasey Frey
We love this Uhaul location. We have used this location multiple times, but this most recent experience went above and beyond. We showed up about an hour and half early, just to see if by chance the truck would be ready early. Not only was our truck ready early, but the manager also gave us an upgrade to a bigger truck. And thank goodness, because we underestimated how much space we would need. We are thankful for great service!
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September 2023 by jmt3rd
Customer service is terrible. They only value $$ over customers. Beware. They will kick you out fast. The new owner does not care. He may have trucks, but not ethics.The 3+ Star reviews are from family and friends. Beware and go to any other location or service. You’ve been warned.
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June 2023 by Latasia James
Very friendly & patient staff, make you feel welcomed whether it’s to drop off or pick up equipment
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May 2023 by Matthew Klucsarits
Worst service in a long time. Rang the bell to fill two propane tanks and an employee yelled "five minutes". No problem. 15 minutes go by so I went in. The guy was just walking around the bay looking lost. Another employee asked if they could assist so I explained that it's been 15 minutes waiting for propane. He went to tell the other guy. After 20 minutes of waiting I left to give someone else the sale. The original guy was assisting someone else that showed up much later. If you have a portion of you life to sit and wait, then go here. Otherwise go somewhere more customer friendly.
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November 2022 by Kill Alters
horrid customer service and attitude…they just lost $1k….eyy corporate you happy with that?
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September 2022 by Rev. Connie Foreback
I found the owner and staff VERY friendly and professional. The owner installed a hitch for me and made my trailer reservation. He was very quick. I think it’s better to go to an official UHaul than these little places you can rent from. He really checks his vehicles every time they come in to make sure they’re well maintained before they go out again. I have rented trucks from little places and they are horrible!
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July 2022 by Cory Stranzl
Highly recommend this location for U-Haul rentals. They had a good selection of vehicles where other locations near us had no selection. Truck we got was very clean. Everyone working there was super nice and helpful. I'll definitely be back to this location next time I need a U-Haul.
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June 2022 by Cee K.
Terrible experience. Customer no service dropped the ball and left me frantic to try to find a replacement truck for my cross country move. I had a reservation in place for well over a month. Less than 24 hours before my pick up time they informed me that no trucks were available for me. "Sorry. Bye." The 1-800 number was a joke. Stone cold with no solutions or remedies. Avoid this business at all costs. Penske saved my sanity and saved our move.
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December 2021 by Nick Krivosh
The place is large with great hours, and the workers are helpful. The app is dreadful though, and very frustrating. Returning the truck with the app just wouldn't work, so I had to go inside and get help which an employee very quickly accomplished.On top of everything there are a lot of hidden fees for things you pretty much need to be on the safe side of things. The 20' truck I rented worked fine and was clean. Too bad the truck wasn't available at the U-Haul place I actually set up the order for...
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November 2021 by Kelly Shinzato
WORST U-HAUL EVER!!! ??AVOID THIS PLACE AT ALL COSTS! I mean it‼️I can’t even begin to express the level of rudeness. I made an appointment last week for a Trailer hitch install. I had my receipt and everything. I went in today to have my hitch installed and the guy with an accent behind the counter tried to tell me there was no appointment set for today. After giving him my phone number he found me and said he had no time because it was 11 am and it was only himself and another employee.I was so furious, I started yelling at him - which I normally don’t do, but he was getting an attitude with me, because he said that he called me the day before, which he did, and told me that he could not do it at 11 am and only had an 8:30 am, which he DID NOT!!! I listened to the voicemail 3x’s and NEVER ONCE did he say that I needed to be there by 8:30 am.⚠️ I have RECEIPT & Voicemail confirmations of what I’m saying. I wish I could post them here, but believe me when I say, that location is filled with rude employees.If I could give ZERO STARS, I would!!
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November 2021 by Adam Leon
check in process was a nightmare
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September 2021 by Kasime Adames
Good luck trying to get anything resolved working with location. I had a large mystery charge on my credit card. After trying for hours/days trying to resolve my issue over the phone or in store, I was never able to speak to anyone with any knowledge. End results, I had declare it as FRAUD and let the credit card company fight with them.
