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August 2024 by Phil Phil
Literally impossible to get ahold of anyone there and even the person at the counter said their phone has been down for months.
Wasted my time driving there only foe them to not be ready for me, because something wasn't verified on their side.
Also I was not able to call them and ask what brand or quality glass they wanted to use.
Turns out it's that cheap non uv blocking Chinese glass. 0/5 definitely not customer focused or customer friendly.
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August 2024 by Brian Henry
Location doesn’t answer the phone, period. This is only the start of the nightmare I began to deal with. Filed an insurance claim for a cracked windshield. A week goes by and heard nothing. Safelite states they had to order the windshield. Few days go by only to find out they never actually ordered it. After about 10 calls later, I reach Harrisburg location which isn’t even the location I called, and they schedule me…things should finally be ok,right? Nope. Show up at 8am and I am told they have a non OEM windshield and can’t perform the recalibration due to my car being lowered and have bigger wheels. This would have been fine if IF they clarified beforehand, but they did not answer the phone so I did not find anything out until physically arriving in person. In summary, use a different location. People in the waiting room were just as disgusted as I was.
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August 2024 by Karen Goldner
Had an appt for concerns about little chips on my windshield. The manager Jeff was extremely knowledgeable and explained everything to me. He then did a spot repair expertly on the only chip that needed it.
Highly recommended!
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July 2024 by Tina Grose
SafeLite BROKE my WINDSHIELD today while repairing a small hole and will not take any responsibility! My car is new, a small rock hit it a month ago and I had a small hole that I decided to repair. It was not spreading and I could have left it alone forever but since the car is new I wanted it repaired. Well now I need a whole new windshield which is not covered by State Farm and Safelite said they don't guarantee their work. Why would anyone ever trust this company. You broke it you should fix it!!
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July 2024 by Colleen Oneal
My technician was really nice but I had expressed that my reason for getting the repair was because my car couldn’t pass inspection. He did the repair and left. From the outside it’s not too bad but on the inside which I didn’t see until after the technician left the crack looks basically the same so now I’ll probably have to replace the window anyway and I spent a couple hundred bucks on basically nothing. I thought I was clear and that maybe the technician would say hey you need the whole window replaced but he did not. I feel like I got ripped off. Perhaps I’ll take my business elsewhere when I get the windshield replaced. The attached photo is the crack after the “repair”
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July 2024 by Felix Bonilla
I'm happy to share my experience getting my windshield replaced at Safelite in White Hall. I scheduled my appointment two days in advance and called daily to confirm the availability of my parts. The gentleman at the front desk was very helpful. The technicians were thorough in ensuring the car was well taken care of—they cleaned all the windows, including the replaced one, and ensured everything was properly replaced. The repair took about two hours, and I was impressed with their attention to detail.
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June 2024 by Doug Brown
Great service. Courteous and friendly.
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June 2024 by Lakota Fleissner
Quick and professional, had a gentleman come to my place. Had great communication and customer service. After he called me on my phone and said it was ready in 40 mins. I was shocked. Changed the whole damn window in that time. Speedy! I believe the guys name was Jeffrey. That's what the email says on the paper they give u after. Thanks guys!
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May 2024 by Brian Segel
They honor their promises. Fast, easy. Great results!
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April 2024 by Robert Gorman
Very disappointed in their service they made us replace the wiper blades and charges $30 apiece and I got them done last month and the blades came apart already. I just cannot believe it and some wet spots around the window
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March 2024 by ra coope
Very quick, efficient replacement glass & recalibration services. They do a great job. In and out ( by prior a ppointment) in 90 minutes. Insurance c covered most of the cost to replace & calibrate my front windshield. They even put back my ez pass transmitter, where it belongs.
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March 2024 by Vince Foglia
Wanted to push upcharges well beyond insurance deductible. After appointment (would not come to car), I was told they had limited waiting area so I should have someone drop me off and pick me up in 3 hours. So much for endless TV ads.
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February 2024 by Rockin WS6
Did a nice job replacing the WS and cleaned all the broken glass from the inside of the car. TYService: Auto windshield replacement
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December 2023 by D F
I had a weird windshield issue with moisture creeping in. It looked like it was raining on the inside of my car with all the condensation. I dealt mostly with Otto who was also perplexed by the issue, but they took care of the windshield. Service through my insurance company was really quick. Otto was patient with me and took the time to explain to me everything he was seeing. He even explained it in a way I could understand even though I have very little car knowledge. While waiting for my car, I overheard rude customers constantly berating the staff here, but they maintained their professionalism and treated everyone with the same curtesy they gave me. These people are clearly professionals and they know what they're doing. Car was fixed an hour earlier than I expected! Glad I didnt have to drive to Reading for this repair!
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December 2023 by Michael Sforza
Make sure that when your insurance company and customer service at safelite have scheduled for service. Call the place ahead of time to make sure you are in the system. If you don't do this. You will walk in for your scheduled appointment and they won't know who you are and they will not have ordered your glass. This happened to me. I called safelite to get my windshield replaced. I called them back to make sure I was on the schedule. I then called safelite on the day of the appointment. They said yes I am scheduled for that day. When I got to the place, they didn't see me on the schedule. I said that I just called the same morning and they verified that I was on the schedule. The tech said I wasn't. I said look again. He then said oh....you are in the wrong que. He said that I have to call satellite again to get me in the right que so that they can get me on the schedule and order the glass. I then called satellite and told them the issue and they corrected it. I told the tech to check the system again. He did and I was now on the system where they can put me on the schedule and order my glass. I said great can that be done today. He said no you have to reschedule. So, they rescheduled me and ordered my glass. 3 days later. Everything went smoothly and I have my new glass.
