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April 2024 by Tiffany Nelson, Realtor BHHS
Easy access for grabbing large items. Standalone outside the mall.
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February 2024 by DR
Love this place. Customer service is awesome.
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January 2024 by Courtney Fenstermaker
We recently went into the store at Lehigh Valley mall, searching for the right chairs to go with a couch we are ordering from Pottery Barn. Susan was absolutely wonderful to work with. She walked around the store helping us find the right fit and after looking many times before, she suggested a fabric I’ve always passed over in the past and we were in love! She listened to what we were looking for, and we felt really appreciative to have so much of her help and focus with no pushing that we purchase that day. We are looking forward to ordering in the upcoming week after finding the perfect fit with Susan’s help!
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December 2023 by Carrie Kizuka
Items I needed were in stock, and the store employees were very helpful and kind.
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July 2023 by Iwona Kaziul
Excellent customer service ! I called from different state and requested an papers of installation for one of my shelf I used to have but lost it somehow , the lady on the phone she send me the papers after less than an hour ! Thank you so much !
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January 2023 by Amy Hawley
Good quality merchandise. Very helpful staff. Reasonable prices.
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October 2022 by Victoria Rodrigues
Would be zero. This is the second time I came to the store with questions about the same order. Let’s start with no one greets you when you come in I had to walk the whole store to find two employees staring out the door. I digress. I ask about the order and they asked me what I ordered, when I tell them she automatically says “no not here we don’t sell that.” I said no I did the pick up for this store. She again says no maybe William Samoma ( I ordered pajamas…) and I had to pull out my order confirmation to show that yes in fact THIS store. Only for her to go back disappear a moment and come back to suggest I cancel my order and have it shipped to my house instead and walked out. I was shocked. The woman that was also with her came back and was surprised I was waiting and said “didn’t she explain to you already?” Like ma’am…how is it taking a month for a pick up order to be ready AND you have zero idea where it is? In no way is it right for me to wait another month by reordering it. If it wasn’t hello kitty I would’ve given up already.
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October 2022 by A NB
Several orders online received damaged over the years, without a doubt the worst customer service line to call. After this most recent experience of a refund not being issued until I called 2 weeks later and they "weren't sure what happened" I will never order from Pottery Barn again. Order from any other company and save yourself the headache.
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October 2022 by Shawn Crews
Whitehall, PA store - super friendly and helpful staff!!
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October 2022 by Eric Fonseca
Great customer service
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October 2022 by edward komito
Slow as molasses with "sales people " who basically ignored me.
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August 2022 by Sandra H
Man I wanna give this company 5 stars but with spending over 10k in just the last month and a half and being the first I have shopped with pottery barn it's been a BIG HEADACHE!! Problem after problem hours spent at the store with LAURICE which she is the ONLY good thing besides good quality they have... the rest has been horrible experience.. I'm VERY DISAPPOINTED IN this companies customer service on top of the delivery fees they have 250+ smh AGAIN LAURICE from LHVALLEYMALL was the only good service I had... so sad but I'm not sure I will finish my shopping with them.. I'll spend my refund money and that might be it for me.. I have a house to furnish ??
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June 2022 by Alexis Berg
Horrible customer service. Be aware! Each time customer service was contacted, a different story was given, transferred to various departments, and ultimately, never wanted to accept responsibility. Do not trust dates for delivery, do not trust that items are ready to ship. Also, when purchasing the items, the store ticket price reflected a different/lower price than online and in the system. Pottery Barn would not honor the sticker price. For a company that charges so much for its items, horrible experiences. Will not buy from company again
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June 2022 by Becky D.
My husband and I came here one afternoon to check out some formal dining sets. We were quickly greeted by the incredibly nice sales associate (I believe her name was Tawonda). She was so patient and helped to show us all our options. She helped us place an order and signed us up for the rewards/credit card as we would be getting back hundreds in rewards. We ran into a hit of an issue and that's when the manager stepped in who was also very helpful. The teamwork of this store is phenomenal. They're also not pushy and very helpful.
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April 2022 by Kimmy Cup
I love this store! Everything is so beautiful!
