Pottery Barn is a well-known retailer that specializes in expertly crafted home furnishings and decor. Founded in 1949 in Chelsea, New York, the business offers a variety of products, including furniture, bedding, and accessories, aimed at creating beautiful and comfortable homes. The Lehigh Valley mall store has received praise for its excellent customer service. Customers have shared positive experiences with attentive and knowledgeable staff members who are dedicated to helping shoppers find the right items without being pushy. One customer highlighted the assistance of a sales associate who suggested a fabric they had previously overlooked, leading to a successful purchase decision. Another customer appreciated the quick response from a team member who provided lost installation papers over the phone. Overall, Pottery Barn is recognized for its friendly and helpful atmosphere, making it a great place for customers to shop and explore home decor options.
Make sure to check your package before you leave. They will try to sell their floor model as new. We ordered 2 chandeliers and one of them was a floor model as it looked used and head signs of wear and tear compared to the 2nd one.
April 2024
Easy access for grabbing large items. Standalone outside the mall.
December 2023
Items I needed were in stock, and the store employees were very helpful and kind.
