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February 2024 by Cruz Rodriguez
They were very helpful. Nice, and I got a great discount.
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February 2024 by Bob Evans
This was the friendliest Firestone I have visited. They were very knowledgeable and helpful. They stayed within their estimated time of service
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February 2024 by miguel colon
Your district manager promised me a better experience after you guys almost possibly killed me by leaving my tires loose on my car and wobbled. To then come in for an oil change after making an appointment and then saying it’s an hour and a half to two hours wait because you guys overbooked walk-ins. It sounds to me and shows me that you have poor time management skills and our greedy for money because you can even honor appointments. I will not be bringing my services back. The district manager should definitely look into this again, so I’m going to a different mechanic.
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February 2024 by stan kuznicki
Top notch service cj and victory great customer service
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February 2024 by Robbie Robb
They were very friendly and helpful. The work was done neatly and correctly. They didn’t try to over charge or tell me I needed things I don’t to over inflate my bill.
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February 2024 by Robert Robbins
We came in and got an oil change and even though it was early in the morning, we were seen right away and received great service with a smile! CJ made sure we had everything we needed and made us aware of the Preferred Customer Program. We live in Allentown near another Firestone location but, will continue coming here for service. Keep up the good work guys!
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January 2024 by Michelle Ferrey
I was a little unsure if I wanted to come back to Firestone due to the fact your prices are slightly higher than most places . I took a chance your mechanics are fantastic, they took me out to my car and showed me everything that was wrong with my cars braking system. He seemed to be very knowledgeable in what he was doing and he gained my trust . So yes, I may have paid a little more then I wanted to but now I know the job was done right . Yes I would recommend Firestone to friends and family but I would also let them know your prices are higher and let them decide.
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January 2024 by Megan Bortz
The customer service at the lehigh valley mall location is incredible. They are extremely friendly and took excellent care of me and my car. I am definitely going to come back for all my car needs.
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January 2024 by Jose Carrasco
Great customer service and great job on the work.
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December 2023 by Marimah Northcut
They were short staffed but it didn't keep them from being incredibly nice, welcoming and efficient. I feel so bad when places are down people - this time of year with illness paired with the holiday/end-of-year-rush, it's rough out here! Wish I could help - but THANK YOU to the folks at Firestone for being so pleasant, having a nice, clean waiting area, and taking care of my car. This is why I keep coming back to this location. Thanks a ton!
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December 2023 by Jeremy Steenhagen
Friendly and knowledgeable, will give them business again. Very happy with the work.
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December 2023 by Sergei Klyuvesky
(UPDATED REVIEW)[from 3 stars down to 1]So I just found out that the person who was working on my truck literally just left a while ago and no one knew that the truck wasn’t finished… so no one was working on my truck for at least 2 hours while I was waiting here patiently for a simple headlight bulb replacement and basic inspection.*original post* Staff and overall environment is fine and respectful. My only issue is that I waited here for 5 hours to get a simple headlight bulb replaced. They told me it was gonna take an hour, due to approval, but they also did a basic inspection. I literally watched at least 5 other customers come in after me with their cars and they already left with their vehicles. If you’re coming in for a simple issue, I would suggest going somewhere else or do it yourself. It shouldn’t take 4 hours to change a bulb and do a basic inspection.
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December 2023 by crescent fallen (crescentfallen)
Got a good deal on some Firehawk AS for my Q50. It's been a few weeks on them and so far no issues. The tires are sticky and handle well. Definitely more quiet than the Bridgestone run flats it replaced. Customer service was friendly and drop off pick up time was acceptable. Probably won't use them for service issues but definitely for tires.
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November 2023 by K Mart
Had some issues with my car leaking oil. The Firestone team was able to get me and take care of everything. Turned out to be a lot more than I expected but they were incredibly friendly and professional. Had an issue with the check engine light being on the day after I picked it up and they got me in the next morning, cleared it up and got it taken care of at no addition cost. Shout out to Derrick who did an excellent job explaining everything to me and showing me the issues. Not my usual garage but they treated me like I had been going there for years.
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November 2023 by Alicia-Rae Rosenberg
Wonderful service and staff! Very kind, got my car done quickly and were honest about all services needed! Just moved to the area and now they have a life long customer! Kudos to this Firestone team!
