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“Great store with a lot of variety. Found everything I needed in my size. I love that this store has super small(000)sizes to plus sizes(xxl). All styles are available no matter what your body shape. They are running some good holiday sales so I recommend stopping in to check it out.”
“Some people say Hot Topic isn't the same anymore, but it's also not the edgy 2000s anymore!The store is always neat and clean. There's never any obstacles (besides people). They're too expensive for me on typical, but I still get specially stuff, like my Sailor Moon swimsuit.That said, I ran into a hitch where online had some MAJOR issues, including sending the wrong sizes. Online didn't/couldn't fix it, but a manager recently fixed the issue by replacing it. Thanks!Nothing I can really complain about save for prices, which is out of the store's control anyhow.”
“I had a fantastic experience in October'23. I was looking for some new hats, and the store had a very large variety of styles to choose from especially for Philadelphia based teams. The store was well organized and clean. The staff was very friendly and not pushy at all. They also had a surprisingly large and well curated selection of Philly sports merchandise (sweatshirts, jerseys, etc.).”
“Had a great experience at this location this past week! Wanted a specific shorts and shirt set for my son that was on sale, but his size wasn’t available in store. Josh ordered the shirt to be shipped to my home, but the shorts weren’t available for him to order or for me to do so online. But he knew when their next shipment was coming, and said he’d look for them and if they happened to get them, put them aside for me. The next afternoon I got a message that they came in, and he put them on hold for me, along with “I know you wanted these for your son’s birthday, I hope he loves them!”. Just so kind and so helpful!”
“A lot of really good deals on women's stuff. My wife and daughter got a ton of things. They had a lot of clearance prices on spring and summer stuff that they will hold onto for next year, and also had all of their fall and some winter clothing out. The merchandise is well made and lasts the wear and tear of everyday use. My wife also gets a lot of work clothes there (she is in hospital administration). They are comfortable and alow her to dress nice at good prices. The men's department has progressively gotten smaller over the years, and carry fewer choices.”
“Busy but they got the crowd out in decent time. Had an issue with pricing, supervisor niomi cleared it up quick. Thank you for being patient with me, I know I could be a little hot tempered.”
“Sharon helped my daughters out and she was so nice and kind she was very patient with us she picked out some gorgeous dresses out too thanks so much you should go here because the people and dresses are amazing”
“The customer service at this store was phenomenal. The owner was professional and kind. I bought 3 beauty waist beads, the owner put them on free or charge & offered to adjust them later if need be. I highly recommend visiting this store for waist beads and African black soap !”
“Attentive store manager!! She gave me some fashion advice and was really nice with clients. Excellent costumer service! I recommend everyone to go there. Very clean and organized store. They really got good prices. 20/10”
“Store was smaller than expected with decent variety but my rating is solely based on my customer service experience. I bought 6 items but left with only 3 and didn’t realize it until I got home and settled in. Due to how much I spent on 6 items and only left with 3, I gave myself no choice but to go back and reclaim the remaining items I paid for. I was praying I wouldn’t have to go through any hassle, but when I came back, the items I left were already put to the side with a note specifying that it was forgotten. The cashier responsible for putting my things to the side I believe was KNAOHUE ??? I definitely think I butchered the name I apologize. I value this type of customer service. It might not mean much to other ppl, but this service made my day.”
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“Nice deals, but the staff can sometimes get pushy about closing time. It's gotten better lately, but in the past few months I've had staff stop me and tell me to go to the register or I won't be able to check out 10 mins before close. I get it they want to go home but it doesn't take me 10 minutes to look at their limited cat products in the pet section and make it back up to the register. Also they don't close for 10 mins? I can pick up a lot of things in 10 mins especially if it's like the face products right by the door.”