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March 2024 by Kevin Shrestha
Overall the three days we spent here were excellent! Service was great, the staff was very kind and helpful. The pool and hot tub were a nice touch to relax, both very clean. It's about a 20 minute drive from the mountains and there isn't too much to do in the surrounding area. A great place to relax after a day of hiking.
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February 2024 by lego block
Love this hotel, very clean, wonderful staff. The GM Lauren is lovey, anthonly is a delight and Carmen and vince in housekeeping are very helpful. Will definitely be back!
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February 2024 by James Scarborough
Our stay at this location with fantastic. The female employee Carmen, that we met was great. She looked like she took on almost every role of the hotel. She was a pleasure to deal with. We were here for three days and she was here from morning to night. We highly recommend this hotel.
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February 2024 by Aditi Khan
Poor customer service. Booked in error and they wouldn't cancel and refund when requesting a few minutes after making the booking.
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January 2024 by Alayna Gigliotti
My experience at this hotel has been nothing short of awful. The room appeared clean and nice at first but looked at my sheets and saw they were stained (see photo). My second night there was intense music with loud bass from about 10:30 until 12:45 in the morning. I had called the front desk and informed them of the music but it just kept going (likely not the staffs fault at all). To top it off, the morning of my last stay we had no hot water (barely even lukewarm) and our toilet wasn’t flushing.
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January 2024 by Marianne Lucarelli
I took my son to ski at Jack Frost and stay overnight. This location was great! It was only 10 minutes from the mountain, the rooms and facilities were clean and the breakfast was great.The staff were extremely accommodating. Shout out to Anthony who helped ship a lost belonging for son back. Thank you Anthony!
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January 2024 by Bill
We stayed at White Haven Holiday Inn Express this past weekend for maybe the 10th time in recent years. The staff is always friendly and helpful. Anthony and the rest of the crew are top notch.
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January 2024 by Cesarin 837
Good Services!!..
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January 2024 by Ben E
IHG diamond member here. DO NOT STAY AT THIS LOCATION. Tried booking this hotel to go skiing but The second these guys see snow if the forecast they hike up their rates and block rewards nights abusing the IHG name and brand they lease. I suggest staying 30 minutes north in Wilkes barre as they are always cheaper and it’s an easy drive down the turnpike even with snow. These owners are your typical sleezy landlords taking advantage of any situation for profit
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January 2024 by david king
Amazing is all I can say great service staff was helpful even tho we got stuck they still helped I am looking forward to coming back ? thanks !Rooms: Cleaned very wellNearby activities: Pool/gymSafety: They made sure to put safety rulesFood & drinks: Plenty of food and snacks /drinks
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January 2024 by brittney jervey
I recently stayed here and there was a few hiccups at first with my toilet not flushing but it was resolved. The staff were really friendly and accommodating. Breakfast was good and served quickly. My room was very clean. The night staff was awesome! I’d likely stay again!
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January 2024 by Elizabeth Lawless
The pool located on the first floor of this hotel provides an exceptional experience to guests and exceeds expectations by far. Conveniently located right down the hallway from the main lobby, this pool and hot tub 2-in-1 setup is equipped with various safety features including a first aid kit, two rescue flotation devices, a rescue backboard, fire detectors, ceiling fire extinguishers, and a phone to reach the front desk for emergency assistance. A “No Diving Allowed” poster as well as a list of the spa rules are clearly posted on the walls of the pool room for guests to read with ease. Aside the pool lie chairs and tables perfect for parents to sit and supervise children or for guests wishing to lounge and take in the poolside experience during their stay here at the Holiday Inn Express & Suites. The depth of the swimming pool (3 feet, 3 inches) as well as the depth of the hot tub section (3 feet) are clearly labelled alongside small signs prohibiting diving, which provide an extra reminder to further ensure the safety of guests enjoying the pool. The water is a beautiful shade of teal blue with the hot tub having a slightly lighter hue than the swimming pool. Both sections are remarkably clean and well-maintained. The pool room even has a restroom entitled “stoom” for artistic measure and ease of pronunciation. The overall vibe of this facility is reminiscent of the internet urban legend “backrooms” or “liminal spaces”, which is exactly what my group and I needed after a long day of skiing at a nearby resort. The enthralling experience provided by this pool/hot tub has earned my five-star review of this hotel and will certainly bring my group and I back for years to come.
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December 2023 by Whitneyfer Alejo
NO STARS!!!!! During our entire stay the water in the restroom was not working properly we did not shower at all and were promised the water would be looked into and resolved but never was fixed and we kept being told they were looking into it. We let the front know when we checked in and when back the following morning early. The issue during our stay was never fixed or resolved. They couldn’t accommodate us with anything because we booked through Expedia. Not only we couldn’t shower at all but we complained several times about noise/ disturbances and not being able to sleep both nights because of other travelers what were placed next door. They were banging knocking on doors and yelling inside and outside the room into the hallway making it feeling like the ground was shaking. The holiday inn did absolutely nothing to accommodate us. Please remember it is the holiday and most other hotels and rooms are booked. We were in total of 3 people that had no where else to go to even shower. This experience over all make Christmas a terrible one.
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December 2023 by Jessica Sanchez
Front desk staff was very kind and helpful. Rooms are huge and clean. Housekeeping though smh… they will wake you up early morning with their nonstop LOUD as can be gossip and talk for hours while cleaning the rooms. Shouting back and forth to one another without any consideration about those sleeping in the rooms. If you’re hoping to get some rest or sleep in, this is not the place.
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December 2023 by Heather Bechtold
Elevator was broken on arrival. Hiking 3 floors was not pleasant. Toliet in bathroom was broken. I fixed it myself. Everything was dated and dingy. I had 3 little kids with me so I could not change rooms or I would have left this hotel. Bathroom tub was sinking in to the floor. Front desk appeared not to care or want to help me. Blamed my kids for breaking the Elevator by pushing the button too many times . My advice. Try somewhere else.
