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March 2024 by Mary S.
Stop searching now and go straight to Wright Nissan Auto! We had the best buying experience at Wright Automotive in Wexford. Sales manager Zack knew we were coming to see a particular vehicle and had it up front and ready for a test drive. Impressed with their communication skills and readiness. Holt was our salesman who was outstanding! Professional, knowledgeable, friendly and in my case, very kind and patient! The whole team from Zack to Holt to Chris in finance went above and beyond to find the best options to make it work! Not to mention I have a beautiful bright red 2019 Jeep Compass as my new SUV. I moved up from a sedan! Even though we live across town we will go there for any maintenance and definitely amy new vehicles in the years to come. I would also say they are still a family-owned business which their demeanor and salesmanship show. Willing to spend as much time as you need. They receive our highest recommendation!
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September 2023 by Cathy B.
Bought my Rogue here recently. I am a return customer. Let me start by saying this is our 5th purchase from Wright Nissan and 7th Nissan. I love Nissan's and purchasing them at Wright Nissan is the best! All of staff is great. Logan made the process very easy. I love my new Rogue and they made sure I was out the door with it in 2 hours. Don't shop elsewhere, it's worth the trip!
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April 2023 by Sarah T.
They tried to take advantage of me because I am a young female. I normally don't write reviews but I had an extremely upsetting situation happen here and I find their behavior predatory and disgusting. I got my car inspected at a different mechanic at the end of March and I noticed it started shaking soon after. The mechanic where I got it inspected looked it over for a second time and said it may be a transmission issue because they couldn't find any other issues wrong with the car. They suggested I take it to Nissan Service because they do not work on transmissions. I explained the issue I was having to Nissan and they suggested a diagnostic service. After they ran their test, they told me my car should have never passed inspection and that it was unsafe to drive and a 'fire hazard'. They then quoted me $2,800 to repair the boots and U Joint. When I told Nissan that my other mechanic just checked the boots and said that they had only some wear, Nissan started to back peddle. They then said that boots weren't an issue and I can hold off on that repair? Even though just before Nissan said it was a major safety concern. But when I called them out on it they took it back and said I could hold off on that repair? Also Nissan said that after they do both repairs for the $2,800 that my car would still shake!! I found their entire behavior extremely suspicious and decided to pick up my car and take it elsewhere. Even though I was going against their advice because they said my car was extremely unsafe to drive. I went back to the mechanic where I got it inspected and showed them the paperwork the Nissan gave me. They looked at my vehicle and said that Nissan was trying to scam me! Nissan tried to overcharge me for the parts and the parts that they said needed replaced actually didn't and my car was completely safe to drive. When we called Nissan to tell them that they were trying to take advantage of me, they denied saying that my car was unsafe to drive. Even though it is in the paperwork they gave me. They tried to take advantage of me because they assumed that I was unfamiliar with what the parts should cost and that I didn't know what parts needed to be fixed. Thankfully I was able to call someone who knows about cars and they told me not to let Nissan touch it. I am so disgusted by their behavior, this was an extremely upsetting situation for me and I will advise everyone to stay away from this service center and every Wright dealer if this is how they let their employees run business.
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April 2023 by Avery F.
This is a SCAM CENTER, I would recommend going anywhere else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original inspector said the issue with the transmission does not keep the vehicle from being inspected and said it was safe to drive. We told Nissan write service what we were told and that many online forums also suggest that this is a transmission issue or a torque converter, with the vehicle shaking only between 30-40 mph (common issue on Nissan forums). Nissan and their service advisor, Meghan Stanton, instead told my fiancé that her car was unsafe to drive, should never have passed inspection, and that it was even a fire hazard with something rubbing against the gas tank. They gave her a 2800 estimate for axles, driveshaft, and u joints and told us after this service we would probably still have the same shaking we were experiencing. I refused the work and paid for the diagnostics and took the car back to the original inspector. The inspector put the car on a lift for me and walked me through everything in Nissan Wright's estimate. Everything on the estimate was untrue. They confirmed the vehicle was fit to be inspected and safe to drive. When I went back to the dealership, the service manager, named Russ Miguel, would not take any accountability for anything. He claimed that the inspection status was the other shops "opinion" as if there weren't state-wide standards in place for PA inspections. He neither confirmed nor denied his service representatives comments on the safety of the vehicle, said he would "have to check the call logs". He refused to give me contact information or schedule an appointment for his boss or anybody else in the organization, just said "someone will reach out to you". He wouldn't even consider refunding the diagnostic charge even though it is clear as day that the estimate we received was at best unethical and at worst criminally fraudulent. I suspect Nissan Wright Service center gave this estimate to my Fiancé assuming she would not know any better. Even the estimates they gave were high for what the repairs were. I would describe the service as predatory, unethical, and morally reprehensible. Please. Do. Not. Go. Here.
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March 2023 by Tina Trisvan
Great Parts Department for Nissan
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December 2022 by Janet F.
I took my 2012 Nissan Murano to have a recall taken care which they did. They requested I leave my vehicle which I did for the day. When I went to pick up my car they gave me an estimate for additional work which amounted to approximately $6600.00+. The following items that needed repaired: 1. Replace rear sub-frame 2. Replace transfer case 3. Replace front left lower control arm 4. Replace front right lower control arm - just because the left needs replaced 5. Install 3 clamps on exhaust system 6. Alignment - that's always a given for a few extra bucks Technician's notes: Holes in rear subframe at left side-vehicle is unsafe. May need everything attached to subframe, will likely need additional time. Appears to be leaking from several different areas. Possible other leaks, recommend start with replace transfer case clean oil, add dye to trans, and have customer return in 500 miles to recheck leaks. May need other things-if seized, front subframe may break-very rusty at left rear corner. May need additional time. Knowing not to trust dealerships I had my trusted mechanic take a look at all the items on the list. The Transmission shop also concurred with my mechanic about the frame and the left front lower arm control that they are fine. The repairs needed and completed are as follows: 1. 3 clamps on exhaust system 2. 3 seals on the transfer case Cost for the above work $1,033.00. After my warranty is up I never go back to a dealership unless there is a recall. I believe it is because I am a woman, a senior citizen and they think I may be stupid. They used a scare technique hoping I would have them fix this fraudulent estimate. Everyone needs to be aware that there are people out there to take advantage of male, female, young, and old people. Beware of dealerships and specifically Wright Nissan in Wexford, PA I wish I could rate them a minus star category!
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November 2022 by Marilyn L.
I went to buyout my lease and received the worst customer service I've ever encountered. The finance manager, Cassandra, was very rude and condescending on several occasions. The dealer manager, Bob, never returned mine or my husbands calls. They did not disclose that I could have dealt with Nissan directly instead of them, and when they were called out on it, I was given a snide comment of "I've been as pleasant as possible with you," instead of acknowledging their shady actions. My family has dealt with the Wright dealers for years, but suffice it to say we will never go back. The level of disrespect and inconsideration I received was nothing short or appalling.
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April 2022 by John P.
I am writing this review on behalf of my father Mel B who purchased a white 2021 Nissan Rogue SV in late November 2021. i am writing the review as my father brought his sales contract to me recently because he was upset that almost every add-on that could be included was. He asked me to see about getting these refunded. i contacted Wright on 4/8/22 to see about rectifying these issues. I spoke to Manager, Ian McFarland for assistance in getting these add-ons refunded. He was able to accomodate my father's wishes "to the T" and was able to get refunds processed. I am filing this review with this score because Ian McFarland's actions outweighed the miscommunications that occurred between the finance manager and sales consultant. If purchasing a vehicle from Wright Nissan and need any assistance, I highly recommend Ian for his attentive and prompt remediation efforts.
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October 2021 by Mahrissa P.
Just bought an Acura RDX from Chris! He was so amazing and so helpful!! Him and the sales manager worked with me and even held the car for me while I got a PA license from out of state. Highly recommend and will always come back for any future cars! Thank you!!
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September 2021 by Elizabeth S.
I took my car in for an oil change in Sept. They recommended break fluid service and fuel induction service (total of $280), both of which they had just done 5 months and 5,000 miles prior. Either poor records or shady, neither of which is good.
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June 2021 by Scott F.
Tried to charge thousands more for repairs than two other mechanic shops. Did not fix my problem and created a new mechanical issue when investigating the original issue.
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September 2020 by Robert F.
Our experience with this dealership was very disappointing and felt like a bait and switch. My son talked with your dealership about a specific car. He was told it was there and he set an appointment for 5:00 the same day. He gave his phone number in case anything came up. He left work and arrived 20 min early. He was asked for his key, ins and registration on his trade in. He was seated in the car he wanted. Then the salesman came out and told him someone else had just test drove the car and put a deposit on the car. He left empty handed. Why was he not called and given the opportunity to put a deposit on the car? Or told not to come? This is not the way to handle customers. This was going to be the first car he bought for himself. Now he has a negative view of car salesmen and definitely of this dealership. It could have been handled so much better.
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July 2020 by Grand S.
Absolutely horrible service. I had a problem with their service back in December. I figured I would give them another shot as there was a vehicle I was interested in. I called and made an appointment for the next day at 10am. I drove all the way from Plum to Wexford which is 45 minutes 1 way as well as turnpike tolls and most important my time. I was about 10 minutes out from the dealership and was going to be about 5 minutes late so I called just to let them know. 5 Minutes later I get a call back from someone who said we sold that car last night. No apology and it would have been nice to get a call to let me know that before I spent an hour and a half driving. The best part was the lady who booked my appointment the day before calls me later in the day to ask me if I wanted to schedule an appointment to come see a car. Sorry that's twice with bad service and there really is no excuse for it. I will not do business there. A lot of options out there and I wanted to be treated right and give my business to someone who will appreciate it.
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June 2020 by Sharon B.
We have a 2017 lease that we would like to purchase. Called Wright Nissan dealership in Wexford prior to covid-19 to ask if we could come in to purchase the lease and if there would be an inspection charge as Cochran Nissan West Hills told us that they would need to inspect the car prior to us purchasing it (at our expense) even though the car was not out of inspection. The sales rep (Kate) went and talked to the sales manager and was told that we would not have to have the car inspected. We told the sales rep that we would be in the following weekend. Then covid-19 hit, 3 months later on 6/6 we go to the dealership to purchase the lease. We were told 1. We needed an appointment and 2. There isn't anyone there from finance on Saturdays and to call back to schedule an appt. Called today and spoke with Zach Leone-finance mgr to set up and appt and he is telling us that we do need to have the car inspected (it was just inspected the day prior) and we would need to pay and add'l fee on top of that. Explained to him what we were told 3 months ago, but he didn't care. He ended up hanging up on us. We have been a Nissan customer for for over 10 years and this is how we are treated?! Will NEVER give Nissan our business again and you can bet I will let everyone I know how we were treated. Shame on you Nissan! Obviously covid-19 hasn't affected their business as they don't care about their loyal customers!
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September 2019 by Brandon L.
Excellent experience with Holt Hoffmeier. Extremely personable and attentive. I was pleasantly surprised to have had the experience I had. Normally, I dread going into a dealership to purchase a vehicle.
