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June 2024 by Silver Buckeye
At my last couple of visits to Quest, techs were incompetent & I was treated very poorly. First your phlebotomist hands were shaking, which couldnt find a vein, someone else had to finish. It happened again with my most recent visit. Also when I was in the empty waiting area for my Access ride, which was late, your Wexford office manager said I waited long enough in the empty waiting room & demanded that I leave. I will be contacting a lawyer as Quest may have violated ADA laws as I cant stand long outside, with rain threatening, as I have back problems and need to sit. In addition, one of my sample vials became corrupted. Then today I called Quest where they said a fax order was received on 3/27, but that the office only considers orders which are sent electronically. This is true, as I asked in person several times if they received this order &they said they havent. I find the Wexford Quest to be incompetent, on the above 3 problems, and cruel for wanting me to stand outside.
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May 2024 by NARMADA SHIVANNA SURESH
Experiencing intense pain even two days after the blood draw, which has potentially damaged nerves.
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May 2024 by Carol Anderson
Was i and out very professional
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May 2024 by Balachandran Raghavan
Excellent courteous service
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May 2024 by Robert Carson
Paula did a great job!
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March 2024 by Roger Gibson
If I could give it Zero stars I would. My doctor faxed a blood work script to Quest At the Wexford location. I arrived at the location and found a sign saying the office would be closed 2/12/24-2/16/24 and reopen on 2/26/24. I went to the location today (2/29/24) and it is still closed. Nothing on the website to tell you it's closed. There is a wind tattered sign saying it will reopen on 2/26/24 as well as three FED EX notices for failed attempts to deliver. UPDATE YOUR WEBSITE. PUT AN ACCURATE NOTICE ON WHEN YOU WILL REOPEN. WILL THIS SITE EVER REOPEN? HOW DO I GET MY SCRIPT FOR BLOOD WORK SO I CAN GO SOMEWHERE ELSE.
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February 2024 by Nancy Keenan
Showed up today 2/12/24 at 11:30am to find front doors locked & ahandmade sign taped to door stating “closed 2/9/24”. People had booked appointments and couldn’t get care.
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February 2024 by philip lapic
Made an appointment on line but Quest isn’t open. Many patients are showing up and leaving.
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February 2024 by Natasha B
I can safely say I will never set foot in this place ever again. The way the technician treated my 5 year old so heartless is beyond my level of comprehension. (I wish I got her name)! - but find anywhere else if you have a young child. For myself and my husband she went far too deep with the needle and hurt & bruised us far above what is normal. Worse blood test experience ever had!
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November 2023 by Ronald Hendrickson
Expect me to make an appointment and sit in the waiting room for an hour to drop off a sample and hand them a bag that needs to remain frozen. What a disorganized mess.
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November 2023 by A
Friendly staff and super quick!
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August 2023 by Mike Christel
Quick professional medical service, assuming you booked your appointment beforehand. Plenty of close parking.
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July 2023 by Meghan Gaiser
The first time I went to Quest in Wexford, the phlebotomist wasn't sure whether she had the right code for one of my tests which I will admit was specific. When another worker recommended that she ask one of the other ladies that had been there for a number of years, she said I think I have the right one. Alone and behold I had to go back because she didn't order the right test. I had another scheduled appointment which I had an email reminder the evening before. I arrived at 6:30 for my 6:40 appointment and left Quest at 7:20 because no one showed up. I understand things come up and people get sick; however, they need a better policy when this happens. An email would have been much appreciated to avoid wasting 45 minutes of drive time along with finding a babysitter for my children.
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July 2023 by Helen M
Terrible customer service! I had scheduled appointment this morning at Wexford location to get my blood work done! Came in 10 minutes early, doors are closed and 4 more people standing there trying to figure out why this lab is not open… I tried to call the number, no one answered, went on their website and it says that today this location is closed…( but why they had open appointments on this day last week?). No one notified me or these people … went to another quest lab location, waited close to an hour to get a few tube of blood to be drawn…2 phlebotomists were working there, but they were super slow.. the lady who drawn my blood had “ probable had same gloves on since the beginning of her shift”… I observed that she called me, was touching door knobs, computer keyboard, tubes and surrounding area and then she drew blood with same gloves on…this is unacceptable!!! VERY POOR CUSTUMER’S SERVICE at quest diagnostic …It SAD…
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April 2023 by Ryan DesLauriers
Made my appointment online and was seen 3 days later. Alex was absolutely AMAZING! Kind and quick. Never felt the needle! What a pro!
