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September 2024 by Mikeal farnish
Ian Jordan of Lexus of North Hills provided excellent customer service for end of year lease options. I was able to test drive NX SUV and inspect other vehicles to help make my final decision . Jenn the finance manager has worked with us to make the transition easier and offered reasonable extended warranties to purchase vehicle outright. I have quoted price and don’t expect additional cost. I would recommend Lexus of North Hills.
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September 2024 by Ray Powell
We worked with Bob Schmella and the whole process from start to finish was enjoyable. Everyone we dealt with was courteous, friendly and professional. Highly recommend Lexus of North Hills dealership for your next car!
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September 2024 by Joseph Sharek
I normally have an outstanding experience from the service department. Unfortunately, i experienced outside the norm when it comes to the small things that were not completed. I had my car serviced for an inspection and oil change. When i picked up the vehicle, 3 small but annoying things I noticed. 1. Shavings from the scrapped old inspection stickers were scattered on the dashboard. 2. Paperwork was scattered across the passenger seat instead of it being placed back in the glovebox. 3. The maintenance needed message on the dash readout was not reset. Yes, these are small items but certainly not what I have experienced from this excellent dealer over the last 2 decades.
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September 2024 by James Beebe
Excellent service. They could not have been more helpful. 5 Star Service
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September 2024 by R Steighner
All expectations met !
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September 2024 by Fred Ambrose
Lexus of North Hills always a first class operation.
The people there are always helpful and friendly no runaround. First class!
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September 2024 by Patton Nickell
Excellent service, & great care for my car.
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September 2024 by Michelle Moore
Outstanding experience from start to finish! ?
Walking into the dealership without a preset appointment I was warmly greeted and quickly introduced to Cam my Lexus Sales Advisor. Cam was outstanding, he listened to my wants and needs, was personable, patient, knowledgeable and just a pleasure to work with! The pre owned Lexus I test drove and ultimately ended up buying was immaculate!… cleaner than any other new or used vehicle I had looked at in this suv conquest. A huge shoutout to the team that details these cars to perfection! Vickie the Financial Service Administrator has a fantastic personality and the conversation felt as if I was talking with a friend, she handled all of my paperwork quickly and efficiently made the whole buying aspect of the car fun and a breeze. Shane the Tech Specialist went over all the loaded out features of the vehicle but in my excitement only about half was probably retained….so nice to know he is on staff if I have any questions in the future.
The dealership itself was stunningly beautiful, clean and spacious. Great amenities including a coffee bar with biscotti, a milkshake machine, beautiful tropical fish tanks and a children’s play area with a mini Lexus play car.
My only regret is not going to Lexus of North Hills sooner. I waisted so much time and energy with other dealerships not listening to what I was looking for in a vehicle, speaking on the phone with ignorant sales people who didn’t seem interested in talking about their inventory or answering questions, one waiting hours to test drive a vehicle I had made an appointment to see, another driving an hour away to find out they lied and sold the car the day before…… etc etc
Lexus of North Hills is the best car buying experience I have ever had and I LOVE my new Lexus
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September 2024 by Mike Mullen
I have been coming to Lexus of North hills for over 20 years and have never had an issue with any of the personnel I’ve interacted with
The vehicles and service have always been extraordinary and would never consider going anywhere else
Thumbs up to the all the folks and their vehicles
Just keep doing what you have been doing for the past 2+ decades
Mike Mullen
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September 2024 by Shawnda Davis
Always professional, timely, friendly and attentive.
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September 2024 by Fabio Lamon
First I want to acknowledge the whole Lexus of North Hill team. I am well impressed by the customer service and support provided so far. Although I had the chance to share my thoughts with a couple of people in the location, I want to specially acknowledge and congratulate Chris Hruska. His attention to listen to me, understanding scenario and my plan, he was very supportive. One of the reasons that I ended up coming back to Lexus after visiting other dealership was the support provided by Chris and sales team. Best, Fabio
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September 2024 by Ernie Tillman
This is my second purchase at LoNH, and both times have been the best car buying experiences I’ve had. Everyone is extremely professional and knowledgeable
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September 2024 by rich
Great service. Dalton kept us informed of services performed. Thank you Agnes
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September 2024 by Kathie Yakopovich
Friendly, efficient service. Very personable staff. The facility is truly customer friendly.
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September 2024 by Denise Mosley-Moore
Good service! Nice staff.
