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June 2024 by Bill Adams
Great help from Matt Mroz and the people in customer service. The man who picked up the car noticed an overlooked problem and Matt got it fixed. OUTSTANDING!
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June 2024 by James Green
We recently went here to look at a Defender 130, the salesman was welcoming and very informative, and would’ve made the sale if it wasn’t for the manager. She seemed too eager and just wanted to make the sale happen. We will be purchasing a car at Land Rover of Akron instead. 1 star for the manager, but the salesman deserve a 5.
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May 2024 by Mike Meredith
Zach was incredibly professional and personable. Great experience.
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May 2024 by judy tiberi
Most recent experience this past weekend:
I was forced to get my Rover into repair asap as a dashboard notice scared the daylights out of me. I called these folks on a Friday and as busy as they were, dear Patrick got my car in and even finagled a loaner for me. All this was done on an emergency basis. I heard back from them first thing Monday morning as they "CAT" scanned the issue, made repairs and got it all done quickly and with the utmost in courtesy. Once again a shout out to Elizabeth and to Patrick and team who rescued me! Great team.
Earlier post:
Their in the door customer service (hey Elisabeth) set a really good standard. Great car wash by the team and speedy oil change. They circled back to me when I had questions.
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April 2024 by Michael Aaron
Went get car we agreed to buy got it all done wife got in her new car said this is not the car we bought looked vin number was diff from agreement went in and they gave wrong car to customer before us now we are waiting for the right car glad its not a maternity ward and give wrong baby still waiting will do another review once car gets here
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March 2024 by David Gray
Great service. Fair prices.
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February 2024 by JC Carter
If you plan on visiting LRNH for a new Land Rover ask for Zach. I always get great service here.
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February 2024 by Robert Gariano
Nice facility with a first class service team. I recommend them highly.
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January 2024 by Lia Karageorgiou
Great service by Jason, quick decision making with management about prices after negotiation. Great car.
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January 2024 by mimi schneider
This is my third Rover, I have had nothing but good experiences with Land Rover North Hills. The sales staff is friendly, knowledgeable and low pressure. No gimmicks!
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January 2024 by Wendy Armstrong
My experience with the staff at LRNH was excellent. From purchase and including my first service Rahal has been great Thank you!
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December 2023 by Stephen Sebald
Bought a lightly used Defender. This place stands behind their vehicles. I'd like to Thank James Buford, the used car manager and Elizabeth from Service. Rarely in this day and age do people go above and beyond. Land Rover North Hills does that and I will be buying my next Land Rover from them. Thank you so much.
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December 2023 by B Parlor
Worst experience I’ve ever had with a dealership and a car company. I bought a car out of state that was under warranty.. brought it to them to have it looked over and inspected. I was treated poorly and had problems with the car originally...Once my car was at 57,000 miles 7000 miles past the warranty the engine and the turbo completely blew my computer never stored codes correctly and my car never had Properly working warning lights. this is a problem that I had it addressed three times to which I’m not sure it was ever fully fixed. Needless to say I was out $5000 and only had a vehicle for two years before it completely blew up. Good luck with this brand and Company. They had my vehicle for a month and a half never offered to give me a loaner or asked if I wanted a new one. After not having a working vehicle for a month, I went out and bought a new car from a different dealership. It literally was like they were trying to get me to just go away. I finally had to walk into the dealership and asked to talk to the manager and service manager directly after a month and a half to get the situation finally finished.
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November 2023 by Sean Sullivan
Anthony was amazing, highly recommend working with him if you visit this dealer!
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November 2023 by Lori Hotchkiss
Service was so amazing that I'm considering moving to North Hills! I was in town from Atlanta visiting my father in hospice when my "low coolant" warning came on at 7:45PM after leaving the hospital. I called LRNH in a panic to see if they could service my car. Rachel answered the phone and not only made me feel cared for but gave me confidence that this was one issue I could leave to them to deal with for me. The car was towed to the facility after hours, and LRNH made it easy for the tow truck to leave my key in the overnight drop box. Patrick called me first thing in the morning promising me they'd get to the car that day and let me know what the damages were ASAP. He was also very thoughtful and understanding to help coordinate repairs with my husband when I wasn't available. Not only did they replace my damaged O ring, they washed the 680 miles of bugs off of my car, Caden delivered the car to the hospital the next day, and left a wonderful gift certificate to a local restaurant...FREE OF CHARGE!!! The kindness they showed at such a stressful time for my family and I is an example of unparalleled excellence. If this had happened with an Atlanta dealership, I'd have to wait a week to get my car looked at, I would not have had the same communication experience, I would have had to get a rental car for a week and a half, and I would have spent at least $1000. Honestly thinking of working all car maintenances around my trips back home to the area!!
