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August 2024 by Chop
Didn't have what I reserved, nothing even close. Visibly annoyed when I requested to cancel.
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July 2024 by Vivek Verma
I don't see why the reviews for this place are so negative. I have been renting from here a lot over the past few years and I have not had a single bad experience (unlike with the Enterprise in Wexford). Joe & Company are good guys and I have always gotten the vehicle I've requested from them, along with answers to any troubleshooting issues if they've come up.
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July 2024 by Natasha Cumba
Very disappointed in my experience with this location when we went to get into the car we noticed a very strong smoke smell like someone had smoked in the car when we went insiide to inform them they simple just came out and sprayed the carpets on my way home the smell was starting to get stronger so i had to drive with all my windows down i am going to have to smell that for a week because that is how long i rented the car for very very disappointed and will no longer be a valued customer after this experience very disappointed.
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July 2024 by Margaret Robbibaro
The service I received on my rental was very good at pick - up and drop off. However, on the drop off, my attendant was rude to another customer over a payment issue. It was cringy for everyone in the room. This conversation could have been handled more professionally with the customers dignity in mind.
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June 2024 by Tammy Seiler
I made a car reservation online and received an email confirmation (see photo). When I arrived at the Hertz location at 8 am, I was informed that they never had the car I reserved and that no other cars were available. Despite letting them know that I had been dropped off and would have to walk 2.7 miles home, I received no assistance. Consequently, I had to call an Uber, and while waiting, I started canceling my workday appointments since I was left without a vehicle. The Uber brought me home at 9:00 am, wasting an hour of my time and disrupting my entire workday. As you can imagine, I was quite unhappy with the situation. I advise others not to assume a reservation is guaranteed unless you've directly spoken to someone at the rental location. Interestingly, my Uber driver shared that he had encountered others in similar situations at different rental sites. So, please be cautious and stay informed.
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June 2024 by Pgh
Easy & quick experience. Came in during a busy time & Qadir made it smooth & stress free. Will return to this location if I ever need another rental car!
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March 2024 by Patrick Sharrow
First time renting from Hertz. And last. Poor communication skills. Non existent customer service abilities. If you rent an SUV make sure you have a credit card. You can't use actual money to rent only SUVs aparantly. When asked why, he said he doesn't make the rules. Cool bro.
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March 2024 by Nathan Rogers
The branch manager agreed and promised to offer a discount for the atrocious cigarette smoke car they gave us for our 1 week rental. They offered no other options at the time of rental and we had no time to cancel and find something else. They even put a note on the rental paperwork at the start of the week to ensure this would happen. They acknowledged they tried to use special cleaner to remove the smell. We had headaches from the persistent, horrible smell the entire week. There is no excuse. The manager, Qadir, did not honor the agreement. It’s complete dishonesty and mismanagement which seems to be the trend with this location. The car also did not have working window wiper fluid and was dirty on the outside. The side view mirrors were not able to be used until we cleaned them ourselves.
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February 2024 by Robbyn Zonneville
Hertz is absolutely awful! Believe the negative reviews. Unfortunately we had no other option as we only needed a one way rental. Enterprise does not do one way rentals. Picked the vehicle up in Rochester NY at 4 p.m. & returned the car to Wexford PA the next morning. Once on the thruway at higher speeds the rear tire had an awful vibration. At lower speeds & breaking it rocked from corner to corner (front to back)When telling the associate this he merely shook his head yes. We asked for some compensation & it was denied. Called corporate, they instructed us to email them & they would make some sort of an adjustment. We were not asking for a full refund. It was $160 for a 4 hr ride ( under 300 miles) We emailed them & their response was sorry you had a bad experience & we look forward to serving you again. Really??I called today and they now tell me they can’t issue any type of credit I need to call the place where we rented it. WHAT A RUN AROUND!! BEWARE!!
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December 2023 by Lucas Mcconahy
Had a rental reserved and paid for, showed up to not having thr tesla I paid for but my only option being a chevy Trax. The icing it was more expensive than the tesla. Another women walked in and was an hour later than her scheduled pick up time and she was told they gave it away because she was late
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October 2023 by Jack G
Great experience. I was a little concerned when booking due to the many negative reviews, but I had no issues. This was probably the smoothest rental car experience I have ever had. Pickup took 30 seconds, the car was new, clean and had no issues. Overall a great experience.
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October 2023 by Julie Kester
I am posting this review because of the unbelievably poor way that my son was treated by this Wexford location. They don't even deserve one star. They gave my son an all electric vehicle. Told him that there were many charging stations between Wexford and Jim Thorpe,PA. Gave him a Tesla adapter (which DIDN’T work). My son’s trip which was supposed to take 4.5 hours is now going on 8 hours. maybe in the grand scheme of things, it’s not so bad, but I would want to know if the employees at that Hertz location would enjoy being treated the same way. I don’t think so. It’s a terrible way to do business and I would be happy if they went out of business.
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September 2023 by Ramesh Reddy Kethireddi
Simply, I loved it.
Everything is Transparent, Easy to book, economy.
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September 2023 by Jeff Powers
Avoid Hertz they will literally steal your money
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September 2023 by Jim Rodriguez
Nice price but cars can be cleaner
