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July 2023 by Tamera S.
When I received a call back from kevin, he stated he talked with the technician and he was sure he could get the shade closed but it was going to take some time. They had my truck for 5 days and the shade worked just fine when I took it in there. Kevin advised me on Monday (right around the time they closed) that he would get with the technician and give me a call the next day. When I called on Wednesday and I mentioned that I did not receive the call back he stated "well you wouldn't have resolution at 6pm" When I replied I didn't expect a resolution at 6pm and that he had all day Tuesday to get with the technician and he didn't there was silence on the line. I also mentioned that I had to borrow someone's car for the 5 days he had my truck and that I would have to hope someone would allow me to use their vehicle yet again he mentioned he could get me a loaner. First time this was mentioned! Today (7.31.23) I received a text from Avery stating to look out for an email from GM to complete a customer satisfaction survey. I will ABSOLUTELY be completing this survey. I chose NOT to return to have my vehicle serviced because nothing was completed as promised. Not one thing. No calls with updates - I had to call them each time. Completely unacceptable!
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July 2023 by C S.
Brian in sales is not meant to deal with the public. He isn't helpful and has a poor attitude. He wouldn't even take pictures on his cell phone ahead of time before the pro pics. Has a fit if you offer near $500 less than price even though the car has body flaws and damage. My car began having electrical issues just weeks after buying it. These people doctor up rust on paint flaws with their wax etc. Later you notice after all that wax is gone. Brian knew that I couldn't easily recieve deliveries at my address on my license, yet without telling me, he had my title sent to the address via UPS without a signature and on a weekday, knowing that I'm gone throughout the weekdays. That title envelope that was tossed onto an open porch without cover to sit for days, wasn't there. Why in the world wouldn't they do like normal businesses and mail IMPORTANT papers via USPS and certified at that. My documents were not delivered in a secured way from the damage of the elements or theft or signature upon receiving. I wouldn't recommend this company to my worst enemy. They get an F as a grade for all car sells. I'm driving a car with problems and not legally because these folks are a joke. I must have waited for hours just to get them to process this car even paying cash for it. Unbelievably bad experience. I had a bad feeling dealing with a Chevy dealership, low and behold they followed through with that.
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June 2023 by John H.
UPDATE: After the Vehicle Fraud Investigator called them, they finally took the car back and refunded me my money(minus taxes). I lost $1,000 on it I wish they would have also refunded me, but at least it's gone and I can move on. I bought a used car from this dealership on April 10, and on April 13, the muffler fell off. I did buy this car as-is, but the "as-is" car has brand new inspection and emissions stickers on it. I trusted that the car I bought from an established dealership was road worthy, but it clearly was not. I also had a warning come on that said, "transmission not in park", which is another safety issue that should have been caught during the 120 point inspection process that the web site says this car went through. The next day I took the car to my mechanic who said it needed an entire exhaust from the engine back. He also said he couldn't believe someone would pass that car with the exhaust in the shape it was in. There were random welds in some spots where it looked like someone tried to repair something, and it was very shoddy work. He also said he thought the water pump was bad because the coolant level was low but there weren't any leaks. It was at this point I felt I had been taken advantage of, so I asked him if I should consider getting an attorney. My mechanic said, "I'd actually call the state police because they put new inspection and emissions stickers on this car illegally, and it is not road worthy". That same day I took the car back to the dealership and spoke with the GM, Jeff Nock, who did take my car in and told me they would "take care" of my exhaust, and look at the other issues as well. They gave me a loaner, which was nice of them, and they had my car for over two weeks(I had to reach out to them twice for any updates during this time). Jeff was really apologetic and nice, as was his service rep, Paige. Paige was nice throughout the whole process, and is the only positive thing I have to say about this dealership. When I got my car back, I told Jeff I wasn't comfortable with their mechanic service thus far and he said his master mechanic fixed it. He also told me two weeks prior that they use a third party to do all of their exhaust work, so I don't know what to believe. He and I agreed I could take it back to my mechanic to look at the new exhaust to make sure it was properly replaced. When I took it to my mechanic again(which is costing me money each time), he said he was shocked as what he saw. He said they only replaced part of the exhaust, and the rear exhaust was rusted out and would not pass inspection. When I talked to the GM about this exhaust, he told me they didn't replace the rear muffler because the part was on back order, so they couldn't replace it if they wanted to. My mechanic said he could get one in 3 days, so this is not true. What I also noticed is that the car I traded in was on their web site for sale the next day. This car has a check engine light on it, and I told them about it at the time of trade in - code P0420. There is no way they could have fixed whatever needed done to my trade in and had it for sale the next morning. Their web site also said the trade in car went through their 120 point inspection.When I went back there a third time to tell them all of this info above, Jeff was off, so I spoke with Alex Riederer, their used car manager, who was nothing but rude and condescending to me. I simply and politely asked Alex to please reverse the sale and either give me my old car and money back, or give me all my money back. He said he wasn't willing to do that, and all I could do was pick another car off their lot. This was not an option for me, so I left. I called my attorney, filed a claim with the Attorney General, and spoke with the State Police VFI(Vehicle Fraud Investigation) department. I believe this dealership is selling used cars without fully inspecting them properly, making quick, shoddy repairs by a third party, and illegally putting inspection and emissions
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March 2023 by HEPBURN WALKER
Everything in stock. No waiting
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March 2022 by Dodi Lake Longenecker
Everyone is friendly helpful and make you feel welcome.
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January 2022 by Ben Shea
Ready to buy 2 Chevy work vans for asking price through our fleet company. Sales manager wouldn’t work with us because they “wouldn’t make enough money since we didn’t have a trade in and since we weren’t going to use their financing”. Gladly took our business to Bowser Chevy in Beaver County the same day. Imagine running a business like that.. Yikes.
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July 2021 by Rodger Killingsworth
They treated me like family/ must say they were very friendly and professional / they had what I was looking for color and all we came to an agreement and the truck is sitting on my driveway as we speak / highly recommend them
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July 2021 by Rick C.
Please see review under Baierl Chevrolet Service in same building. I bought 3 new chevy vehicles from Baierl in the last 10 years, but never again. The will not honor the contract for free car washes, now they say only when service is done. On my Malibu, I took it to them 3 times to fix a rattle in my rear deck where the speaker is and guess what.... I had to fix it myself since it kept rattling after 3 service visits and I am not even a mechanic. The best part is they dinged my driver side rear door. Avoid Baierl like a plague.ng.
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April 2021 by Becky Barlow Moore
Horrible. Had an appointment with someone, drove 30 minutes to get there and the gentleman was off for the day. Then they didn’t have the car I was interested in stock even though I was told it was. No masks being worn or just being worn around the chin.
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April 2021 by Nick C.
Bought a few cars here in the past and the process was as good as it could be for a car sale. This time I will say was horrific. I did not buy and will never go back to a GM dealer especially a Baierl dealership. The sales guy was nice and did his job but the undervalued my trade to an Insulting price and the manager Mike told me that 600 off MSRP was better then no discount. Who ever pays MSRP and telling a client that 600 is a better then zero is just rude. He should not be speaking to clients ever. He needs a back office only job and they also false advertise on their website too. Don't go here.
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December 2020 by Paula Coast Ahlschlager
Baierl Chevrolet in Wexford PA has an awesome salesperson named Kyle.
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August 2020 by Michelle Yusko
I bought my very first truck today , Mark the salesman was so caring , patient and super nice . I will never go anywhere else .
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August 2020 by Rachael M.
After having them try to sneak on a $2,000 warranty without telling me (I then decided to keep it after questioning it, and it was useless), talking politics, employees not wearing masks, charging me $100 for a windshield wiper and light bulb that I didn't want, going round and round with me with not sending my refund check to the right address, making me wait an entire day past my scheduled inspection (leaving me with no car and having to inconvenience others for rides to work, then trying to charge me for a tow I didn't get), trying to charge me for one of my already-paid lifetime oil changes, then the engine developing a new clicking sound after my inspection and oil change, the oil replacement sensor not being reset, 3 of my tires being over-inflated by 8 PSI and the hubs screwed back on so tightly that I needed pliers to remove them, and still owing money on this car because I'm somehow paying a higher APR than I was told I was approved for, I'm so regretful that I ever stepped foot in this place. I'm so tired of this place, that I may start paying for my inspections and oil changes elsewhere, though I already paid for them at Baierl for a lump sum. I was told it's impossible that an oil change could've caused the new engine ticking; BS. A little research shows how many things can be done incorrectly to potentially cause a noise like my car is making after an oil change. They denied it without looking, and I was not going to be charged for them to deny any possibility of them messing up. They could have AT LEAST reset my oil replacement warning. They keep trying to get me to let them replace my tires too. Nope. I'm not a Karen; Bairel employs those.
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July 2020 by Paige Marie
Had a great experience! Drove over an hour to check out a 2020 Chevy Traverse that was priced wayyy low online, & ended up driving it home a few hours later! Best price we've seen on any website for a 2020 (& only 2,000 miles) They got our business! Worked with the salesman Brad & he was wonderful! Also Dan in finance was very knowledgeable & took the time to explain everything to us. Very happy customers here! Will recommend Baierl Chevy to anyone in the future.
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June 2020 by Abby
I really enjoyed my car buying process with Mark McLure. I never felt like he was what you would call the stereotypical salesman. I browsed the lot a little bit on my own and told him what I wanted - he ever tried to push anything else on me and focused completely on what I was looking for, unlike other dealers that I met through this process. Anything I asked him about, he got me answers right away and he made sure I was fully informed before making the purchase. He was so personable too! I spoke to him in the morning, most likely his first customer, and when I went to actually purchase the car he remembered things that I had talked to him about and asked me about them (I can barley remember things my friends and family tell me let alone total strangers that I might never see again??). His manager Jeff was so nice to work with too. He was the first one we talked to when we got there to look at cars and came into Mark’s office to talk to us a little more towards the end of our visit. Overall I had an awesome experience at Baierl with Mark (and Jeff) and I would recommend any of my friends and family to go there!
