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September 2024 by Bobby Ziegler
I recently purchased some furniture with my partner, Sandeep, and had a fantastic experience thanks to the helpful assistance of Angelica. She was incredibly knowledgeable about the products, patient with our questions, and offered great suggestions that fit our needs perfectly. Her friendly attitude and professionalism made the process smooth and enjoyable. We left feeling confident about our purchase and couldn’t be happier with the service we received. Highly recommend working with her for any furniture needs!
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September 2024 by Robert Hudson
I just wanted to take a moment to express my thanks to one of your employees. Last Wednesday I was at your Wexford location. I was looking for a sideboard for my dining room. I was greeted with a smile when I arrived. She was so helpful with different decorating ideas for me. You immediately knew she was well informed regarding design. She showed me different options with the space I had available. I will be back soon! Her name was Angelica.
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September 2024 by Tirzah Rivera
I had such an amazing experience. Julio Negron was super helpful, patient, and knew exactly what I was looking for. Some of the best service I have experienced!
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September 2024 by Danny Wray
The Wexford
Showroom is beautiful. Love arhaus quality overall. Julio helped us out, he was very knowledgeable and helpful! We had our little ones with us and he was amazing with them not skipping a beat while helping us with our needs and keeping the kids happy at the same time. Go visit him in Wexford. A+!
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September 2024 by Zack Morrissey
Great service and great products. Angelica was exceptionally helpful. As someone that was unsure of more modern styles, she exceeded every expectation I had while designing my house. I’d recommend her to anyone looking to add to their homes. If you, like me, are worried about finding the right fit for your tastes, you could do no better than Angelica and Arhaus.
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September 2024 by Bernadette Duque
I stopped in the store, did some shopping and had great help from Julio, he was very knowledgeable and super helpful with curating the right pieces for me. Julio was very patient and I will be coming back to buy more stuff and get advice and help from Julio
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September 2024 by Lauren Lista
I had the pleasure of working with Julio at the Arhaus in Wexford, PA and I couldn't be more impressed with his professionalism and eye for design. He took the time to understand my style and vision, and his suggestions were spot on. Julio helped me select several accessory pieces that truly brought my home together. His attention to detail and thoughtful approach made the entire process enjoyable and seamless. If you're looking for a design consultant who genuinely cares about your space and will guide you with expertise, I highly recommend Julio!
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September 2024 by Ken Ho
Have worked with Shawn Higgins at Arhaus for years who is incredibly helpful, knowledgable, responsive, and has a fabulous eye for design. The quality of the furniture is first rate and we are incredibly satisfied with the entire package. Highly recommended
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September 2024 by Keith Stowell
Great team at this site. They have helped design several rooms and homes for us. Great quality products, outstanding communication.
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May 2024 by Sreehari Kancharla
They have the most horrible customer service with a hint of racism. If you don't belong to a particular race, they won't greet or help you when you enter their Wexford store unless you show them you have money. When we were ready to spend $35,000, their attitude completely changed. Giving them the benefit of the doubt, my wife and I thought we might have been mistaken.
However, a month after our purchase, our furniture arrived, and one of the consoles was damaged. We assumed it could have been transportation damage. Then, my daughter sat on an accent chair, and the color transferred from her clothing. We were shocked, especially since we had paid extra for care protection. The next day, I went to the store and complained to an employee. Her response was, "Don't let your daughter sit on the furniture." It was the most horrible, rude, and ugly response I had ever heard. I controlled my anger and asked, "I can tell my daughter not to sit, but how about our guests? Should I tell them the same thing?"
That same day, I emailed customer service about the incident and got no reply. After a week, I sent another email stating they should either come and take the furniture back or I would dispute the charge. I got an immediate response requesting pictures. After sending the pictures, I received no further communication, so I disputed the charge. A month later, I got a letter stating I owed them money. I emailed again, requesting copies of all voicemails. I then received a call from the store manager, Nicole, to schedule a pickup. They eventually collected the furniture.
Now, they have sent a letter from a debt collection agency stating I owe them money which i don't.
1)Their substandard quality does not match their high prices.
2)They lack ethics and professionalism.
3)They only respond to threatening emails.
The whole scenario is such a shame.
I doubt this review will change their business practices, but at least it might help someone reading it to be cautious.
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November 2023 by Sam Flori
We outfitted much of our home from Arhaus Wexford and have been very satisfied with most of what we purchased. From our dining set, couch and entertainment center being the best of what we’ve received. The outdoor teak furniture is subpar but we will live with it. The delivery team is better than most. Mike is excellent and Maureen was a great help also. Very nice furniture overall.
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September 2023 by Sheree Petroplus
SHAWN IS AWESOME!!! some designers there aren’t so nice …. I recommend him to all!!!! With that said it’s been an ordeal to get furniture that isn’t damaged … not their fault but cmon …. These furniture makers need to get their act together !!! Examine the piece before you pack and ship saves a lot of aggravation !!!!!
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July 2023 by Chris Boggs
Nice furniture but everything always comes in damaged. Might take five plus deliveries to get undamaged items.
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December 2022 by Mike Debalski (US)
Good luck getting service/support after you purchase something. Sales team tends to not respond to emails/phone calls for days. Good products here but wouldn't buy here again to do service. I would recommend going to RH in Ross Park Mall. Customer service is much more efficient here
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October 2022 by Taylor t
Please be sure your sale assistant is familiar with all store policies before you open a credit card. We were ripped off from our rewards money because our associate did not tell us all of our options in opening a credit card. I'd hate for this to happen to anyone else. The store is unwilling to do anything for us even though we spent plenty of money. Super disappointing, be careful.
