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December 2023 by Lucy Labruzzo
DO NOT recommend! This service is horrible. I do not recommend especially if ordering as a gift where the timing of delivery is important. I ordered multiple baskets for Christmas on December 3rd. Only one was delivered on time. I even followed up and I was repeatedly told delivery would be before Christmas. I receive an email on December 26 that delivery would be on the 27 or 28. No apology! No explanation! They have lost my business for good.
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January 2023 by Ryan Ayers
Unfortunately zero stars isn't an option. I placed an order on December 16th with express shipping to be here in time for Christmas. They generated a label on December 23rd and assured me it would deliver Saturday December 24th, but didn't bother to actually ship it. FedEx never scanned it. After issuing a complaint demanding a refund or I would dispute the charge, they refunded me and apologized for running my Christmas macaroni and cheese recipe. Thank got they feel bad for being so incompetent they can't ship an order in over a week. Literally use any other site before buying from these people.
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December 2022 by Joanne T.
Ordered for my husband for Christmas. I was beyond pleased. Just make sure to order way in advance on a holiday. Definitely recommend!
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June 2022 by lola R.
horrible horrible experience. Miranda is a terrible customer service rep. no wonder how many bad reviews the company has. DO NOT DO BUSINESS WITH MIRANDA or IGOURMET. YOU WILL REGRET IT.
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April 2022 by Jim C.
I am a long time client of IGourmet for many years. I have used them for both Corporate and Personal gifts. The quality has generally been very good. Recently I ordered a $100 gift for my mother. It contained one perishable item so I paid for Express shipping $27 to my Mothers apartment unit. The item was reported as delivered to the "offices" of her building. After repeated inquiries to the appt manager it was determined that FedEx had put the package in a locked storage area FedEx uses to drop ship. No one was advised of this. By then two days had passed and if I had not been so insistent the package would have sat there until after Easter. I called I Gourmet customer service to advise them. I did not request a refund but simply wanted them to know FedEx problem. I was made to feel that I was the problem not FedEx. I was told repeatedly that I should have requested a signature. Very disappointed in FedEx and especially iGourmet Customer Service
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March 2022 by Morgan Lamb
igourmet absolutely knocked it out of the park.I ordered a bunch of cheddar cheese and some swiss cheese and they taste great.I have been looking for a place that has every cheese I'm after at one place and igourmet definitely that place for me.5 stars for sure.
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January 2022 by Melissa Schober
I placed an order on November 24 to be delivered Dec. 16 (they offer delayed delivery). Paid in advance. On the expected day of delivery I still hadn't received a shipping notice. I call and there is only a recording saying all agents are busy and to try the live chat on the website. I try that, no agent is available. I email and get a form response. Back to the live chat. Despite ordering *well* in advance, they "expect" my order will arrive by 12/24 but no guarantee. I ask for a refund. I am told the request needs to be approved and it'll take several business days.Would not recommend given poor service and lack of proactive communication regarding delays.
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January 2022 by Robert S.
We ordered a special cheese (kaltbach cave aged gruyere). I used to buy this cheese a lot and it was amazing. There are knockoffs you can get at a supermarket but I ordered from igourmet to get the original. Angelica from customer service told me this was the original and I spent $125 for 4 pounds of cheese. It didn't ship for almost 10 days and when I got it is was the same cheese as you can get in a supermarket. The cheese wasn't horrible and the packaging was nice but they mislead. I won't order from there anymore. Note I did reach out to customer service twice and was ignored. I assume they just don't really care about customers.
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January 2022 by Laura P.
Absolute sham. I ordered food and forced to pay $25 shipping. My order not only left late, but sat in a fed ex facility for a week. They have completely ignored all of my communication regarding this issue, and I am forced to call my CC to cancel payment on this order as they just ignore any customer complaint or issue. AVOID at ALL Costs. You will be left truly disappointed.
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December 2021 by James P.
This company is a fraud, plain and simple. Order a food basket and pay $25 for two-day shipping and you won't see your order for weeks! Stick to well-known businesses in this space. These guys are crooks and should be avoided at all costs.
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June 2021 by Halie H.
A few Weeks back, I received my order and the cheeses were warm. The ice was gone. Unfortunately, I ate some of the cheese. I was sick about 1-2 days later. The Urgent Care doctor feels that it was hepatitis. I belueve It was from the tainted cheese. There is no other possible cause that I can think of.
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May 2021 by James D Hagen
Cheese was molded and expired, I called them up and they laughed and hung up the phone on me. The pepper jam jar was cracked and leaking. Never again.
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May 2021 by F L.
Several past orders, easy ones, no issues. This time I had a question after receiving my order, so I called customer service. I waited on hold for about 15-20 minutes, until closing time when my call was promptly dropped. After reading other reviews, I see they are not known for the quality of their customer service. I'll get my cheese elsewhere in the future.
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March 2021 by Zynthia W.
Flavor and texture were good. If you eat jambalaya that says chicken and sausage you expect chicken and sausage you expect it not just chicken and one sausage.
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February 2021 by Michael G.
As others have said, "Good Food. Poor Service. Horrendous Delivery." You will pay for expedited delivery but you will not get the order timely. Emailing customer service is fruitless.
