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April 2023 by Rodney N. Brooks
I was in for a recall which was initiated by the dealership. A loaner was made available at no cost. The work was done in a day. The dealership accommodated my schedule, which was much appreciated.
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February 2023 by Jeanette Lopez
EXCELLENT CUSTOMER SERVICE
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November 2022 by Amber M.
I was very disappointed in my experience at Ciocca Honda. I drove an hour to get there because they had the color car that I was looking for in stock. I was very happy with the car and ready to make the purchase, but the prices for the car, the warranty, and the add-on interior/exterior protection were way too high compared to other dealerships. Ciocca Honda was trying to charge me thousands of dollars more, yet I'd be getting a worse deal in terms of warranty length, mileage on car, interior/exterior protection etc. compared to what I was being offered at another dealership. I was very sad to walk away from the car I really wanted, but I could find a better deal literally everywhere else. For what it's worth, Kristi was great! But Tanner and April were disappointing and insulting. April repeatedly said to me, "we need to make money" as if the only goal of Ciocca Honda was to make a profit. That's not a company I want to do business with.
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October 2022 by Bamson Z.
Don't take your car there for inspection. Cody Barner. Learn how to check the tint on the windshield. I'm giving you one star because you didn't check my windshield tinting before checking in. Wasted 2 hours for a failed inspection due to tinted 3rd brake light? If I knew this I would have taken care of before going in. WASTED MY TIME! I'm not going back there for any services anymore. Do your job right. Stop ripping people off. This review will go on here yelp and Facebook!
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September 2022 by Kathie Snyder
POSITIVE
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January 2022 by Sean B.
Was going to sell my car and KBB said how much I could get if I outright sold my car. KBB listed Ciocca Honda in Harrisburg as closest buyer, so I made an appointment. All seemed good till I got my offer. It was half of what KBB said my car was worth because it had an accident in the car's history. Fortunately I had an appointment up the street at a Toyota dealer also. They were nice enough to come within 1200 of the KBB value knowing too about car's history. If this is any representation of how they do business I'll pass. First impression means alot and I most likely won't go there again. I do not recommend Ciocca Honda.
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January 2022 by Heather K.
Just purchased a new Pilot, sales team were friendly and knowledgeable!!! Service department is super friendly!! Shuttle service is very convenient
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December 2021 by Phat S.
CIOCCA HONDA OF HARRISBURG IS A SCAM!!! STAY AWAY!!! I have a 2008 Acura TL that was inspected by this dealership (Ciocca Honda) last year without any issues. One year later it needs to get inspected again. I drove this car just about 1000 miles last year. I was excited and thinking to myself that this is going to be easy and cheap, since it will be exempt for emissions and there is nothing wrong with the car mechanically because I haven't even touched the car since it last inspected by the same dealership. I call up Ciocca Honda and schedule an appointment. I drop of the car at the dealership and asked them to call me when done. Still being excited on how this should be a no brainer. Few hours pass and I get a call back. The lady on the phone tells me that it went well but apparently it needs a new passenger side tie rod end to pass the inspection. She states that it's "leaking" and it had play. (I guess the tie rod end was be low on Rod Fluid and it needed to be refiled. /s) (First red flag, tie rod ends don't leak. They might be greasy, but they don't leak fluid like they said.) She tells me that they can fix it for $250 this afternoon. I laughed, thinking this was a joke. (Second red flag, trying to sell me expensive suspension parts) According to them my whole car suspension took a dump in the 1000 miles since THEY last inspected it. I told the lady that not to fix anything since I will be fixing it myself. I went to pick up the car. She gave me the paper work and paid for the bill. The bill was more than last year's inspection even though this year the car is emission exempt and it didn't even pass the inspection. You would think it would be less and not more, but no, they charged me more. The paper work said that the car was emissions exempt because it was driven less than 5000 miles in a year, but the windshield sticker doesn't reflect that. And on top of that, they charged me the full price for exempt emissions. (Third red flag, the sticker doesn't say exempt, the paper work does say exempt but they charge full price for something that doesn't have to be done.) She tells me that I have a month to fix the car. I took the car home. Bought both tie rod ends, for both sides. Replaced them 30min. It cost me $30 in total and 30min of my time. The supposedly "leaking" tie rod end was not leaking but it was just greasy as it should be. The rubber boot was still intact. It shouldn't be dry or rusted and it should still have grease in it. It also was not loose like they said, but I changed the parts anyways just to satisfy their ego. (Fourth red flag, they were lying about the parts being broken.) Called them back up to reschedule an appointment, telling the lady on the phone that I changed the tie rod ends and just need to get the sticker. Took the car back to the dealership telling them that I'm here to get the inspection sticker after replacing the supposedly "leaking" tie rod end. He told me that they will have to do a whole another reinspection since the car "left" their lot. I said fine do another inspection, but then he said that it will cost me another $50 or whatever, because, again, the car "left" their lot. That was it for me. I just told him to cancel the appointment and give me my car keys. (Fifth red flag, and that one did it for me, they wanted even more money now.) Tl;dr: The dealership tried to scam me by telling me that the suspension is broken ($250 to replace a tie rod end). They charged me a full price for exempt emission, which they half-donkied anyways by saying exempt on paper while the sticker doesn't say that. Then they tired to charge me for another inspection at full price after I fixed the "broken" tie rod end by myself. COMPLETE SCAM!!! STAY AWAY!!!
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December 2021 by Nicole R.
Worst first car buying experience. I purchased a used vehicle here, was at the dealership for 6+ hours, only for them to call and ask me to return to the dealership because the paperwork was filed out incorrectly. Fast forward to A YEAR LATER, I go to renew the registration, only to find out the original paperwork I was brought back in twice for was still incorrect. I've been driving around in a car for an entire year, with a license plate that was never registered, and my car was still under someone else's name. I'm just lucky I was never pulled over. I had to go into the dealership for a third time to resign all the paperwork like I just bought the car this week. Buy a car anywhere other than here.
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December 2021 by Brianna D.
They started off really well. Honestly they went down hill by a 2nd car. We bought two cars within the same year. With the second car they completely messed up the title information when filing. We ended up wasting gas money going back and forth to PennDot then again to Ciocca. Mind you Ciocca is over 30 minutes away from where we live. So an hour drive up and back every time. When we began bringing in the 1st car due to the windshield cracking, again we were up and back at least 3 times. We got a rental car and in dropping off the rental they really had the AUDACITY to charge $15 for a whopping 3 gallons. Honestly you have got to be shitting me. This is absolutely ridiculous. Be weary about your loan advisor and whoever is sneaking in those little payments. I'm above and beyond irritated. Look the only reason is there was anything missing was because we had to drive to and from Ciocca so many f*cking times. I guess that's just how we price gouge people. Might as well have f*cking use a ride share app than dealing with them smh. Complete bs. Thanks to Nick and Danny our first sales reps. You two are awesome. So there's your second star.
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October 2021 by Christi C.
I would never purchase anything from this dealership!!! Put a deposit on a car and they sold the car out from under me! Lied to me why they sold it and tried to say it was a honest mistake(Tanner, Ryan and Danny). There is nothing honest about this dealership. I guess people will do anything to make a dollar. Not my kind of people. Went to Bobby Rahal Honda, they found the exact same car, gave me a better price, put my name on it and it is now mine!
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June 2021 by Dave W.
UPDATE: See how Mike W. the Business Owner said that he'd get with me to try and work things out (below)? It is now June of 2021 and I haven't heard from anyone over there. No messages, nothing. PLEASE do yourself a favor and look elsewhere for a vehicle.
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May 2021 by Marcia L.
First time customer at Ciocca Honda and are very pleased with our experience. We had the pleasure of working with Jarrett DeHart. Jarrett was extremely polite and professional. He took his time to review everything on our vehicle with us to ensure we were comfortable with our purchase. The finance team was fantastic as well and were able to keep us within a budget we were comfortable with. The entire staff at Ciocca Honda was welcoming and friendly. I would recommend Ciocca Honda of Harrisburg to anyone looking to purchase a new or used vehicle. Tyler & Marcia Lynch
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April 2021 by Ben D.
This place doesn't stand behind their product and is all about screwing over their customer. Bought a brand new 2020 accord put 6k miles on it warped Roters... replaced under warranty. Then 6k later same issue .... I had a Ford with over 200k miles on it when traded never an issue... they wanted me to pay 1000$ for repairs on a BRAND NEW car that had a repair previously covered under warranty. NEVER BUY from this place it's a complete nightmare! Ciocca responded... I called... they put you on hold and you wait and wait and then they ask again 3 times who you are calling for and then you hold more and more to be transferred to an extension where you can't leave a message. This place is amazing! Don't buy here.
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March 2021 by Sandy S.
Although the sales person Ethan was very nice and knowledgeable, the horrendous amount of time it took at both the actual sale of the car and when I went to pick it up is totally unacceptable. The process takes entirely too much time and needs to be drastically streamlined. That process can make or break a sale. I felt that the finance part was a little pressure filled to sell the "extras". I am a loyal Honda consumer but this dealership needs to rework the whole process.
