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October 2023 by Life With Lisa A
Deceptive practice.Pushed into being"transparent ' other wise it would be fraud. Still waiting to receive our 3 year/50,000 mile warranty! They the professionals told us the layman to drive our car even up to 1 year and that it was safe to do and it was fine... We had the car literally only one day while we were driving up a hill when the whole transmission became damaged and was completely damaged by their negligence! The car never ever should have been driven.. They are negelent for telling us to do so drive . It damaged our car... it broke down on a busy hill, rolling backwards.. it was dangerous and very scary... traumatic !! The repair cost was now $5500!! I think we were told to drive our car intentionally to raise the price of a repair. Plus they did not repair the battery issue! Shawn the owner when it came to us was very deceptive.. He even argued about them fixing the car saying we should have to pay for it all! No, this was their fault, they were negelent telling us it was safe and okay to drive when it wasn't. After arguing some more he then said let's split the bill, again no.. We didn't cause this problem they did! After all was said and done, we picked up the car and drove literally right down the road to petsmart.. parked ran in and got back out within 5 minutes and the car wouldn't start back up.. They never repaired the battery issue!! Not trustworthy.. Deceptive! We will sue them and file all necessary complaints against Shawn and his business. Don't walk but run from their business. Too many good honest reputable places to get your cr fixed!
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October 2023 by M P
Shawn runs a top notch business. His personal attention and ability to accommodate my busy schedule was very much appreciated. I highly recommend Shawn and his team.Services: Auto battery replacement
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September 2023 by wlgoins6261
Have been using Welsh Automotive for all our car repairs and inspections since moving to West Chester. They are experts at everything they do and I would recommend them to everyone. They are professionals and treat you with respect.
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September 2023 by Lisa Cannella
Above and Beyond Service!!!!Thank you so much Welsh Auto...I was having a problem and you researched and figured out my problem was being caused by a faulty remote control key fob. You had a loaner available and you didn't even charge me for the visit.You folks are a class act!
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August 2023 by Shannon Conlon
Welsh’s always has the greatest customer service. John and his crew currently service 6 of our family vehicles. Over the years they have always been prompt, professional and a pleasure to work with. I highly recommend this small business when scheduling vehicle service!
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August 2023 by Don Haldeman
What a pleasant surprise to pick up my truck after its yearly inspection to find my previous dirty windshield sparkling clean. Much appreciated.
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June 2023 by Zory Ortega
Amazing serviceI’ve been taking my cars here for over a year now and I’m always pleased with the service i receive. Jon and his staff are great.They get me in even with short notice. Jon always explains everything thoroughly. I would recommend Welch’s automotive in West Chester to all my friends and family. Great job guys.
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April 2023 by Knuckles Garcia
I love the staff at Welsh Automotive! Every time I take my car in for an oil change or inspection, I'm treated with respect - never talked down to or disrespectfully like I've experienced other places because I'm a woman. They are honest and extremely knowledgeable and let me know what's going on so I feel confident that my car is being well taken care of.
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March 2023 by Brian Enright
Shawn & John are always so accommodating and do great work. It’s a great feeling having an auto repair spot that you can trust. Highly recommend!Service: Auto maintenance
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February 2023 by Jenna Brower
Welsh is the only place I will take my car to. I know I can trust them and they have the best interest for their customers. John is informative and helpful every time.John makes recommendations but never pushes services when they are not yet needed.Thank you!Services: Tire rotations
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January 2023 by Jeff Woomer
We can always trust Welsh Automotive to only perform the maintenance/repairs that are absolutely necessary and to keep an eye on the rest. Never feel like they are trying to squeeze every last penny out of us every time we have our car in. Trustworthy and dependable service.Services: Auto emissions testing
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December 2022 by Johnny Bellitta
Sean, and John have been wonderful at daignosing my car, fixing it and giving us quality work. They stand behind their work no matter what so even if there is an issue, they will work with you. In addition, their prices are competitive and fair. Welsh keeps my old car on the road no matter how old my car gets. Thanks John and Sean! John BServices: Auto emissions testing
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October 2022 by John Rudolph
The team at Welsh is top notch. I simply have never been to an automotive place that treats customers so nicely and goes above and beyond. In particular John who works the main counter is outstanding. He recently helped repair a tire for me on short notice and then went above and beyond with doing research for me about what new tires to get when the repair didn't hold. I highly recommend Welsh as a place where they aren't going to charge you through the roof and you can trust their word! Thank you!
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October 2022 by Kyle Nichol
John makes to easy and simple. I was able to drop my car off early in the morning before they opened and got a free rental to use to and from work. Picked up my vehicle after hours. His prices are fair to the competition. I plan on going back to Welsh Automotive with my truck for some time now.Service: Vehicle Inspection
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September 2022 by pcunning11
Inspection, emissions and new tires. I love these guys, super efficient and great price on tires that John recommended and are smooth and so much better than the old ones. All done in less than a day. Awesome experience.Service: Auto emissions testing
