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June 2024 by Bill Poole
Great customer service from start to finish.
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April 2024 by Kevin Rowley
We had switched to another mechanic because we wanted one that was closer to home. That was the biggest mistake we made. So glad to be back with West Goshen. I missed the honesty and fair pricing. Never going anywhere else again.
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March 2024 by Cheryl Jacobs
Excellent Service
West Goshen Automotive offered a quick appointment and all went so smooth. They are honest and thorough in making repairs. They also offered future recommendations
to keep our vehicles running smoothly and the pricing suggested, was very reasonable. My husband and I would recommend West Goshen Automotive to our family and friends.
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February 2024 by Matt
Professional, Knowledgeable, Efficient & Honest. All you could ask for in an Auto Shop.
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January 2024 by Chad Middleton
Called Mike at West Goshen Auto to look at my truck for a second opinion. A competitor was failing my truck for inspection, stating it needed a lot of work that didn't make sense. They went over my truck throughly, and my truck did not need anything of what was being stated. I appreciated the honesty, and the truck passed the inspection confirming my suspicion of the competitor. I recommend this auto shop and will use them in the future. I personally thank them again for doing an honest job.
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January 2024 by Lindaf Sonier
So professional and honest ?
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September 2023 by Eddie Mooney
Very happy with the service provided, I would highly recommend them. I have used them a few times now and every time I go I am pleased with their courtesy and professionalism. Thanks guys.Service: General repairs & maintenance
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September 2023 by Rachel Golub
Awesome honest service every time.
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September 2023 by Kyle Smedley
Fair, and reliable service.
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August 2023 by Patricia POWERS
When my car died in the middle of the road, my first thought was to call WGA. They gave me the # for a tower that they trusted, everything went smoothly, and I have my car back! I thought it was an expensive transmission repair, but it was a (less expensive) broken axle. So grateful to know these guys!
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July 2023 by Jackie Blue
This most recent visit was just for routine maintenance, however I have had brakes, tires and other types of service at West Goshen Automotive. I have always found the service to be excellent and the price fair.Service: General repairs & maintenance
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May 2023 by BWG
WOW o WOW-Professional- quality-fast-friendly-knowledgeable staff. I travel a great distance (400) MILES because the service and customer service is that GOOD! Thank you West Goshen Automotive!!!!Service: General repairs & maintenance
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April 2023 by Mike T
I don't know why I haven't left a review for them before, but I've been going for about 7 years now and have nothing but great things to say. I know more about cars than the average person, but I still rely on their honesty as I can't diagnose everything. It's the only shop I've been to that doesn't push parts/services that aren't needed, and their labor pricing and hours are fair and reasonable. They'll let you know what's urgent and what could wait, and they have great communication and customer service (especially Mike, who I've always dealt with). Most importantly for me though, is they're accurate with letting me know when the job will be finished. I have a work truck and a full schedule that's not very flexible, and time is money. More times than not, it's finished before there say it'll be.Services: Tires
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February 2023 by Mike Ferrer
Best service, get you in and get it done like they promised. Replaced transmission in my truck and had it done quickly.Services: General repairs & maintenance
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January 2023 by Andrew S.
I had a major front brake failure while driving down route 476. One of the rotors completely broke apart leaving the car unsafe to drive. I had it towed to this shop since I've been using them for about 4 years now without any issues. They were able to get a look at it within 24hrs to confirm the front rotors and pads needed replacement which I expected.What I didn't expect was almost a 70% markup on the parts cost. I explained to them after searching multiple reputable suppliers that had them in stock and ready for pickup that I couldn't find anything close to what they were charging. It was roughly a $150 difference which is significant to anyone in this economy.They wouldn't allow me to supply my own parts for my car, and I couldn't drive my car away to go somewhere else... So I was stuck and they had to know it.Dave absolutely refused to match the parts cost with detailed print outs I brought in from multiple sources. He wouldn't even discount a dollar. They also never offered to remove the warranty for a lower cost. In fact - he preferred a negative review and losing a customer over doing the right thing during the holidays. That says a lot.And after all of that - they performed a very careless installation of my new unknown brand super expensive brakes. The coating is scratched off in many places on both of them. I noticed this immediately after I brought it home to switch over to my winter tire setup. Photos added.I'll be sharing my experience with my friends and family, and also with my neighborhood via our social media group. I'll never go back, and I recommend you stay away from this shop.
