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July 2024 by Cara Swartz
I’ve been going to this office for a few years and have always had an okay experience. I was seeing a provider who sadly left. I saw Mary Fagan for the first time the other day and she was amazing! She was so kind, she explained things thoroughly and didn’t make me feel rushed. She also asked me how i felt about our treatment plan and if I was okay with it. Shes the best provider I’ve seen so far! She’ll definitely be who i see From now on
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July 2024 by Kristine
Physician Asst, terrible. Disappointed on first visit. Liked the practice before but make sure you are seen by a real doctor. Ms. Mary dropped the ball big time. What happened to this once wonderful practice?
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July 2024 by Elvis Isalive
After 32 years of going here, both PCP retired, they will not let me see a DO. Terrible practice. They deserve to shut down.
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April 2024 by E Walls
This practice used to be one of the best around. Since my PCP Dr. Loev left, they've gone downhill; now that Dr. Ice left, it's hopeless. They replaced my experienced PCP with a NP named Matthew Counihan. Counihan has proven to be inept when it comes to returning phone calls when he's the on-call "doc". In addition, when you are offered a call back from your doc, these are often ignored, and I think they hope you'll either improve with time or just get used to neglect.
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February 2024 by Kaitlyn Muchow
Worst experience I’ve ever had with a doctor. This place does not care about patients at all. They ignore your needs, promise to call and never do, and they close whenever they want. The hours they claim to be open are not accurate if you call after 3 PM you can guarantee to get their machine saying they’re closed even though they will tell you they’re open until at least 5. They refuse to answer questions or respond to concerns.
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February 2024 by Tasia Ridge
This place is the worst. No follow up for question if they don't understand. Doctor come and goes whenever. The staff are not responsible. Don't go here if you don't have to.
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November 2023 by Andrea B
I totally agree with the other reviews. This place has gone down since my provider left. Melanie ice was an awesome doctor and never left me without my medications, or without appointments. The front desk staff are rude and out of line. The one I spoke with today told me she swore on her mother’s grave there was no appointments available. Using this expression to me is extremely inappropriate. Every time I call they give me one time and it’s days away from the actual concern. I asked for the director to call me so I can express my feedback as a patient of many years. Her name is Kalisha. She is not professional and had a horrible attitude. She called me names and talked about my character when she does not know me in person. As a unit manager she shouldn’t be speaking to clients like this and I will be reporting it to Penn Medicine. She mentioned to me that they had doctors leave her practice and are also away for the holiday. I would think this wouldn’t be something that would be told to patients and then make them suffer because so. In the end result, instead of taking the feedback and addressing any needs, she chose to go back and fourth with my family members listening. Kalisha is rude and should not be able to treat others like that and use her power to get away with it. If you would not like to be talked to like a person on the street I would definitely think before resolving anything with her.
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October 2023 by C E
I have been a patient since 1984.
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September 2023 by Stephanie Schmied
Completely dismissed by doctors. 10 tests later still in pain bc they won't listen to Me!!! Evrn tho my pcp agrees with me about what is wrong. Go elsewhere and save your money. So disappointed in this practice and still in discomfort. They just want $$.
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September 2023 by Allyson Amalfitano
I can never get an appointment when I'm sick. It's ridiculous. I've always had to go to an urgent care instead.
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July 2023 by Abby B
I'm a Penn Employee and I couldn't even get an appointment. They dumped me as I didn't schedule anything during COVID. They kept emailing me to schedule an annual physical which I did not want to do during COVID, then I called to schedule and told me they would put me on a wait list even though their website said the Dr. I was seeing was taking on new patients. They were kicking me to a newer doctor that I had not seen. Front desk staff is kind of rude and unhelpful- offered no solutions or suggestions. I found a different doctor.
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April 2023 by Constance Nowell
All the members of my family have complicated medical needs and many specialists. The group does very well with care for illnesses, which can be more complicated with us, and coordinating with the other doctors.
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March 2023 by PhillyJohnny1825 (PhilyJohnny1825)
Simply put, the best Primary Care Practice I have ever come across. I lost faith in seeing a doctor on a regular basis until I moved to this area and joined here. My wife and her family have been going here for over 30 years. Great Doctors; Great Nurses; Appointments always available, great hours - and most of all they are there to help you. Highly recommend this Practice to anyone in need.
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February 2023 by Sullivan Stark
Amazing practice! Dr. Scott (goes by Danny) is incredible. The staff is super friendly and accommodating. Sue at the front desk is always so sweet and helpful. It’s appreciated very much!
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February 2023 by Michael Ridgway
Sent me a text (not even a call) to cancel my appointment on the same day it was scheduled for, with just a couple hours notice. Also, their office phone is always off during hours they are open, so scheduling an appointment is very difficult.
