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December 2023 by Sue G.
Bring Jeff back. These clowns now are pushy salespeople who pretend to be a legit shop. Lied to and overcharged.
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October 2023 by Diane Kilfara
Took car in for inspection and emissions. I picked up wiper blades and they put them on with no charge. Thought that was a nice benefit. Also advised that drive belts were worn so they replaced them. I certainly didn’t want to be standard due to worn belts so I appreciated them advising me. The belts were replaced the same day.Busy busy shop with attentive manager. Good mechanic/good work.
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October 2023 by Matt Lewis
I was lied to twice, provided incorrect information, and was charged for services not provided.Took a van in for State Inspection and Emissions. I got the van back and was told the van is exempt from emissions due to the size or weight of the van. I found that odd since the van is not that large. I checked the other vans we have that are similar in size, and they are not exempt. I saw that our large van is exempt but has an exempt sticker. I went back and asked about it and was told the van is exempt and not a sticker is required. I found that odd, but I'm not a professional. Several weeks later, I was stopped and told that I was not inspected correctly. That the weight is just below the threshold of being exempt.I called and explained and was now told they do not have the equipment to perform the emissions on the vehicle, and I need to go elsewhere.
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October 2023 by Matt L.
I was lied to twice, provided incorrect information, and was charged for services not provided.Took a van in for State Inspection and Emissions. I got the van back and was told the van is exempt from emissions due to the size or weight of the van. I found that odd since the van is not that large. I checked the other vans we have that are similar in size, and they are not exempt. I saw that our large van is exempt but has an exempt sticker. I went back and asked about it and was told the van is exempt and not a sticker is required. I found that odd, but I'm not a professional. Several weeks later, I was stopped and told that I was not inspected correctly. That the weight is just below the threshold of being exempt.I called and explained and was now told they do not have the equipment to perform the emissions on the vehicle, and I need to go elsewhere.
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September 2023 by Preston Reno
New Tires/PA State InspectionBrought my 2018 Wrx Sti here half a year ago to get 4 new all season tires. I had them do an alignment and balancing as well. Few months go by and I need an inspection so I take my car back to them. I get a call from the shop in the morning, the guy tells me they are doing the inspection and asked if I wanted them to do general maintenance(oil change, air filter, brake lines, etc). Knowing I already had my car maintenance at a trusted subaru mechanic, I asked how much they would charge me to do all that. The guy totaled it up and told me $700. I told them no thanks, just call me when its done. They call me again 15min later and tell me I need an alignment and balancing for my tires. They were the ones who did my alignment and balancing just few months before and the car doesn't travel far at all. Told them no since they already did one for me, so he looks up the past service and then agrees with me. Calls me again a few mins later trying to get me to agree to the maintenance I didn't need AGAIN, I get frustrated with the guy since this is the third time they called me at work without it even being ready and I said no several times! I told him to just do the inspection and call me when its ready. Never got a call when it was ready but they were so adamant about calling me to upcharge more. Had someone else pickup my car for me since I was going to be at work until they were closed. 2 months passed and I take my car to a wheel shop, tries to take off my tires and 9 studs/lug nuts snapped/stripped completely. Tires Etc had overtightened every lug nut causing my car to be dangerous to drive. Luckily there was a trusted shop next door and I didn't have to drive my car far to get it fixed. Will never take my car to Tires Etc again, a nightmare of an experience.
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September 2023 by West Chester GI West Chester, PA
Absolutely perfect experience at Tires Etc. They diligently tested out a tire when the electronic sensor suggested it was low pressure, and found no nail or other object in it, thus saving me replacing it. They also did the oil change perfectly while the car was there anyway, and had great communication throughout. I'm done with Tires Plus down the street - Tires Etc is my new "go-to" car and tire stop in West Chester. Fantastic experience here.Services: Tires
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September 2023 by Jason Marrero
Boaddie is the best mechanic I've ever had the pleasure to work on my vehicle. I have a new place to take my vehicles. Would recommend Boaddie to everybody.
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August 2023 by VanessaDavid Martinez
And one star is being too considerate...you guys need to be more honest with the quality of parts you be charging people when we take our cars to fix. Its a shame that i was told at another mecanic that the parts that you guys put in my car are the cheapest quality and thats why i almost lost my whole car engine.i was taken advantage of and thanks to that my children had no christmas presents at the time i had taken my car to you guys for fixing. All that money you charged us. Its just sad. I do not recommend you guys to no one. You guys are money hungry and dishonest.
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August 2023 by Matt Cromer
BEWARE GETTING NEW TIRES HERE!!!MAKE SURE YOU TAKE PICTURES OF YOUR WHEELS BEFORE COMING HERE!!!I’ve been coming here the past 2-3 years for new tires and I’ve had zero complaints up until today. I got four brand new tires and when I went to my car after they were finished, all 4 of the rims on my wheels were scratched. Some of them look like curb rash so I guess one of them drove along a curb going in or coming out of the shop, the rest are from the machine. I spoke to a worker there and he said that he can’t help me and there’s no proof that they did it. I clean my wheels once a week and they have been spotless up until now. I requested to see the camera footage, and convenient enough for them, they don’t have cameras in their garage. Repairing my wheels are now going to cost me $650 due to their negligence.
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August 2023 by Jess Chambers
Sherman & Marshall were fantastic. Very kind and helpful. I had three lights come on in my car and they were all related to the braking system. They were kind enough to talk to a dear friend of mine regarding the repairs necessary. You see I lost my husband a year-and-a-half ago. And he would take care of this kind of stuff. Let's just put it this way between my friend's help and TIRES, ETC, everything went smoothly, and all their help just made me feel so grateful and humble and it brought tears to my eyes in the end, and, of course, it's because I am grieving, but it never would have brought the tears about if it weren't for such kind people being so helpful. Regardless of the repairs needed, and it can be costly, and my car's a little older, and that's on me, but I couldn't afford all the repairs and so they did what needed to be done to get it back on the road and then suggested to make sure i take care of the other stuff as soon as i can. It's so nice and refreshing to deal with such kind people, and this is my second experience with them. Both are thumbs up, five stars, ?,...etc. etc. (Hahahaha)So, many thanks to TIRES ETC. and all the employees there in West Chester, PA❣️UNTIL WE MEET AGAIN ???
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August 2023 by Matthew Cromer C.
BEWARE GETTING NEW TIRES HERE!!! MAKE SURE YOU TAKE PICTURES OF YOUR WHEELS BEFORE COMING HERE!!!I've been coming here the past 2-3 years for new tires and I've had zero complaints up until today. I got four brand new tires and when I went to my car after they were finished, all 4 of the rims on my wheels were scratched. Some of them look like curb rash so I guess one of them drove along a curb going in or coming out of the shop, the rest are from the machine. I spoke to a worker there and he said that he can't help me and there's no proof that they did it. I clean my wheels once a week and they have been spotless up until now. I requested to see the camera footage, and convenient enough for them, they don't have cameras in their garage. Repairing my wheels are now going to cost me $650 due to their negligence.
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August 2023 by Cor B.
I used TE for our service needs for 3 vehicles over 5+ years, when Jeff was manager and it was very honest and fair. I took my daughters car in for brake service in Jan and the new young manager thinks he can deceive women and get away with robbing them. He said she needed breaks on ALL 4 wheels and the bill would be $1900. My husband grew up on a farm and has replaced lots of brakes. He got 4 top grade rotors and pads at auto zone for less than $500 and installed them on the front ONLY, the rear did NOT NEED ANY NEW rotors or pads. THIS manager is VERY DISHONEST I stopped using this shop and will never return. It's a shame
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July 2023 by Tom Kelley
Stay away from this place. I called to make an appointment they told me tomorrow... I was thrilled. They asked if I could leave the car all day. I told them I prefer to bring it over...go to breakfast and come back to get it. They said "that will work". When they checked me in at 9 AM (for a 10 AM appointment) they told me it could take until 12 or 1 PM. I wasn't happy but I agreed. I came back at 10 AM and worked from their lounge. At noon I asked for a time estimate for completion. I was told "well past lunch time". I asked why did you tell me to bring it at 10 AM. I was told "to get you in". I challenged them and was told that they have reservations so they can get everyone in. My reply was that my reservation was for 10 AM.... no response just d*** looks. I collected my keys and left.
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July 2023 by Stephen Paparo
Ordered tires Thursday, scheduled appointment for Monday and drive there in my day off, waited an hour to find out the guy didn't order the tires, he tried to blame Sherman, then he was more concerned about rescheduling than my inconvenience and got defensive cause I told him I wasn't coming back, major waste of time and the guy who supposedly ordered my tires put me on hold for 15 min till I had to hang up and call back only to not order my tires, he told me they would be there Friday and I waited till Monday, no tires, waste of serious time SMH!
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July 2023 by Wine Therapy
Wonderful place! Great customer service, honesty and so friendly. I was traveling back to South Carolina from West Chester when I discovered a nail in my tire. They were so nice and honest and got me back on the road right away. Thank you!