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February 2024 by Julie Sturman
Tom Orme was here to replace defective part in my generac generator. After disassembling the whole thing, he discovered the new part was defective so has to be reordered. He could not have been nicer as is everyone I’ve had dealings with in this company from the owner on down. My favorite generator people !!!!!!
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February 2024 by Arlinda Fuller
Very professional and quick estimate. Definitely recommend.
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December 2023 by Scott McKently
Technician was on time and very professional during troubleshooting and resolving our generator transfer issue. Great job!
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December 2023 by Ray Blazik
Tom is beyond knowledgeable. No one could possibly know more about heating than he does. He’s also super nice to boot. Great service. Satisfied? Much more than that. I’m comforted!
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December 2023 by F. Valdez
Tom was very efficient at listening and diagnosing the furnace problem. Answered all my questions and even gave me some guidance on how to upkeep my system running properly. I’m very happy with the services and will recommend to anyone.
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December 2023 by Marcus Brunswick
Technician Tom is a wonderful person who is very honest and sincere he is true professional at what he does and gives the customer resurrance that the job will be done right ✅️.
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November 2023 by Joseph Morris
Juan, was very professional and polite. He identified a problem with water entering the HVAC system and explained potential issues that might arise requiring replacement of gas insert pipe. He described the potential of condensation being a potential cause of the water/moisture and we should run a dehumidifier during the summer to remove excess moisture from the inside air that is recirculated. He explains things very well, evident as I understood the concerns (even more impressive as I’m a boomer)!Service: HVAC system maintenance
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October 2023 by Jocelyn Trapani
You are in good hands with Sunrise.. Chris was very knowledgeable and saved us thousands from another popular local company on a generator. He explained what was “needed”, rather than upgrade us to what our whole home would need to run everything AT THE SAME TIME; which unless you have every outlet used at once, is a waste and Chris was instrumental in my understanding of that!! Thank you, Chris!!! The instillation was easy, Bonn communicated expectations and everyone was professional and happy to answer all of our questions. Overall great experience. Thank you!!!
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September 2023 by Biopsy
Walk through and system layout was a great experience. The team answered questions and provided details of all floors and rooms. Great group of engineers with seriously amazing skills and knowledge. The system is finished and is working better than expected. Our amazing and forward thinking installation team of Bonn and Josh, did a perfect job. The worked feverishly to ensure this system was installed to perfection. They did such a great job, I added some other equipment and have asked for the installation dream team of Bonn and Josh to complete that project!!Services: Heating system installation
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August 2023 by Matt Ruben
Very responsive, easy to deal with, and every service tech I've worked with has been friendly, knowledgeable, and happy to answer questions and explain things to me. They're also proactive about noting things on the account for future reference and reaching out to managers/in-house experts to follow up on detailed or unusual technical questions if need be.Service: HVAC system maintenance
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August 2023 by Fay Warner
Prompt response...Tyler came out the next day after I called. Tyler was friendly, very professional & knowledgeable! He explained the entire process, the air conditioning unit extremely well!
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July 2023 by Mike JW
The system worked great. Good heat, good a/c. HOWEVER, the initial installers did not know what they were doing. They didn’t install the condensation sump pump correctly. So once summer was in full swing, the condensation had nowhere to go. So I had a flood in my attic, and now I have to repaint my bathroom ceiling. Right after they finish the install, I was concerned about the potential of a flood. The guys reassured me that the pump wouldn’t fail and if it did. There was a back up safety that would shut the system down if water filled the overflow pan underneath the unit. The pump was never installed correctly. And the safety never worked. So I had a flood. I will say that Sunrise did responded to this right away by sending Tom Orme to fix it. I just wish they would’ve sent him to do the initial install. Tom said he needed to come back to install another safety to complete the job. Tom was a nice guy and expressed a determination to solve the problem. Only time will tell.UPDATE:Hats off to Sarah, Tom and Chris. The response was great. The unit is fixed and there's no more flooding. The ceiling is slated to be repaired as well. Couldn't ask for a better response and resolution to the problem. This is what really tests and separates the good contractors from the great contractors. Sunrise is a great contractor.UPDATE:I gave these people the benefit of the doubt but I was let down. I will say that they acknowledged their mistake and responded promptly to resolve the problem and repair the damage that was done. However, at the end of the day the repairs were not satisfactory. As far as the solution to the original problem, Chris, himself, told me it wouldn't pass a code inspection. They ran a condensation drain line into a utility sink inside my house instead of to the outside of the building. Nino was willing to come back to do more work. But based on what I have seen so far, I told him not to bother. I'm done. I could go on much further, but I won't waste anymore of my time. I have absolutely no confidence that this would ever be repaired correctly.I see they have a lot of good reviews, but not in my case.
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July 2023 by Joe Swety
Was planning on just a check up for my AC but it turned into a much needed fix of our motor fan. Marlon did a great job. Very personable. Explained the problem. Fixed it. And quickly!Services: HVAC system repair
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July 2023 by John H
After much research, I purchased a whole house generator from Sunrise, and am glad I did. Very professional and highly responsive. Sara in the home office is outstanding! Can't say enough about her Customer service! Chris the Owner is a great guy and is extremely customer focused.I was so pleased that I am going to purchase my next Central Air unit from Sunrise, as well as switching my HVAC service to them.Very pleased and highly recommend.John HWest ChesterSept., 2020Just has an AC Service call performed by Bonn and he thoroughly checked both units, made sure everything checked out, and ordered a special filter for one of the units. Definitely a 5-Star Review for Bonn. It is a great feeling to work with a company that exceeds all expectations!John HJuly 6, 2023Services: HVAC system maintenance
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July 2023 by Lisa Neugold
Customer service is what makes me recommend Sunrise Comfort every time someone asks me about my new AC units..they are responsive, polite and very professional something most companies are lacking these days.Service: HVAC system repair
