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December 2023 by J D
The lady that works here is always rude to me for no reason. Takes up this annoyed tone with me and acts like i'm an inconvenience. Just very unfriendly all around
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December 2023 by Jake Tierney
Cashier was very friendly but the owner got weird when i asked if he had a specific rolling paper. Didn’t have’em, no big deal so i got something else just fine. Then he was saying he doesn’t have room for that product (lil weird, whatever) and when i was leaving i heard him saying how he doesn’t want people complaining about variety. Won’t be comin back
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November 2023 by Alexis Mancino
Tracey was amazing. She helped me find everything I needed!!
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October 2023 by Stevie Hughes
I was really excited for a new vape store to go to that was closer to home. I got 2 Tyson vapes, the one died within 3 days and wouldn’t recharge - a known issue for the Tyson vapes. The lady at the counter told me “it worked when you left so it’s not our problem” and wouldn’t even offer a discount or replacement. That is not customer service and definitely not a way to keep customers coming back, which I will not be. Save your money and go some place else that cares about their customers.
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October 2023 by Arlo Antle
Helped me pick a piece and was nice and friendly!
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October 2023 by Gabby Morgan
I love this shop. Austin is so kind and helpful ! Such great customer service. I will definitely be coming back Smoke N Vape in West Chester PA !!
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October 2023 by Parker Lauritzen
I purchased a disposable vape here that was Burnt after an hour of use. Called in to the store and was refused a refund or exchange. Only vape shop in this area that doesn’t offer this kind of thing. Really disappointing.
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October 2023 by Kayla Kratzinger
LOVE AUSTIN IN WEST CHESTER! So kind and knowledgeable.
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August 2023 by Road to Somewhere
Good products and customer service.
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June 2023 by Dick
The person that works at this place acts like she doesn't want to be there or doesn't want to be bothered by helping customers. I bought glass and she provided no bubble wrap. 3rd time of bad customer service, not spending another dime here. I tried. Just a real sour experience 3 times in a row .
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April 2023 by Cesar Ramirez
I’ve never had an issue when buying bongs, but yesterday i was about to use the bong I purchased for $70 and noticed a small crack.I kept it not a big deal
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March 2023 by Ashley King
VAPE SHOP FOR EARLY MORNING VAPORS! Came into town to clean for my grandfather with dementia, forgot my vape juice at home. This was the ONLY shop that was open AND had a decent selection of juice. The guy at the register (Idk if he's the owner) was super friendly, grabbed my juice for me and when I asked about coils (there was no way I was getting the flavor of a backup juice I'd tried to use out of my coil) I was about to buy a 5 pack and he told me I could just buy a single. They had the step down what what I normally use, so I really didn't want 5 and I only needed one for now. He was honest, instead of making the money off of the 5 pack. For that, I'll definitely be back.Clean shop, collection of vape, Kratom, and tobacco products, as well as glass pieces if that's your thing. If you just vape like me, still a great choice!
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December 2022 by Adrien J
Great customer service and knowledge of products. Amazing layout as well. I frequent and love this shop!!!
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November 2022 by Mohit Panchal
I can't believe I didn't know this place even existed! I went here for the first time today and I was totally blown away. They have just about everything that a smoker and/or vaper could ask for. I wish I had taken pictures so you could see what I'm talking about. I usually order my stuff online because I can't find anything I want locally. That just changed. Sales guy was super nice and helped me find what I was looking for. I have a new favorite local vape shop and I hope my wife will forgive me for spending my entire paycheck on vape stuff.
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November 2022 by Barbara A. Orraca-Tetteh
Smoke and Vape in West Chester on Market st. Is one of the best spots to shop and save on all cbd and tobacco products, like vape,flower, etc. The people are super friendly and helpful and possess a wide array of knowledge involving the store’s dynamic. I suggest if you are looking for the best shop in town related to your cbd tobacco needs shop Smoke and Vape. Trust me you will not be at all disappointed.
