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November 2023 by Nick Name
Cashier had a nasty attitude and rolled her eyes at me. I'm sure she'll be rolling to the unemployment line soon.
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October 2023 by Lindsey Hearn
Not the best pharmacy. Pharmacy says they are understaffed, I understand. But quite frankly when I’m comes to medication fulfillment, if you can’t fulfill prescriptions in a timely manner and are so swamped you do not check your incoming prescriptions daily then it’s time to shut down.
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October 2023 by Mary
The phone is never answered, so it's not worth trying to call. The pharmacy clerks stand around chatting instead of checking to see if anyone is waiting at the counter.
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September 2023 by Mary Ellen
The phone is never answered, so it's not worth trying to call. The pharmacy clerks stand around chatting instead of checking to see if anyone is waiting at the counter.
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June 2023 by Moshi Moshi
I have been going to this Rite Aid Pharmacy because it’s the nearest one to me. For the past year, I have received the worst customer service by one employee, Melissa. She has salt and pepper hair, bangs, shoulder length, hair, and wears glasses. Every time I’ve been there to pick up my prescription she has given me a difficult time by saying my prescription is never there and that I need to call my doctor’s office. I will always ask for her to look again and assure her I have called to make sure the prescription is sent over. Once she brings it up to the pharmacist, they seem to be able to find my prescription. I really don’t understand what Melissa’s problem is, but this is a continuous problem.The last time I was there, a pharmacist took the time to assist me as my insurances changed and I needed clarification. She helped me get to a solution where I was able to get my prescription. After it was resolved, she took me outside of the pharmacy, and let me know she was sorry I went through a bad experience with Melissa. I found that quite telling.Today, I write this bad review because not only was Melissa rude to me, but to a couple of other customers. At one time she yelled, “is there a problem?!” While I was having a convo with another customer in line. She also told him to go to another pharmacy, and then preceded to say he could call the manager. Melissa was also rude to another older lady who needed her prescription as well. The older lady whispered to me that she has had the same problem with her.This time my bf came with me and witnessed this whole incident, and I feel really bad for the elderly customers who were mistreated today by Melissa. No one should be talked to in that manner. It is plain rude, especially for elderly folks who need their prescriptions.
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June 2023 by Emily B
The pharmacy never picks up the phone or puts me on hold for 10 minutes. Awful customer service
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May 2023 by Val L.
I have been treated poorly by 2 of the 3 pharmacy employees I have dealt with in the 3 times I've been to this location. Tonight was the last time I'll ever go to this pharmacy after witnessing the way my mom was treated. The woman working there should not be allowed to be customer-facing. The one with the grey hair and pointy nose. She was very loud and rude and made a scene when my elderly mom, who is on a fixed income, asked to use GoodRX instead of her insurance as it would save her $80 on her medication. You would have thought we asked her to do something outrageous by her reaction. She was clearly inconvenienced that she would have to "rebill" the order. That's not even correct because GoodRX is a discount program, not insurance, so you don't "bill" anything. I have done it before myself at CVS and it literally took 5 minutes. She raised her voice and intimidated my mom, hemming and hawing about how she had to redo everything. She then loudly asked someone else to come up and void it out, causing such a scene in front of other customers. My mom was not in a hurry to get this new prescription, and was feeling very rattled by how she was being treated, so when the employee said it would take 20 minutes we said we would come back tomorrow, no need to rush - trying to appease her so she'd stop being aggressive. Of course, that wasn't going to satisfy her, so she loudly barked "You can't wait 20 minutes!?" in an accusatory tone and I said no we can't. She was upsetting my mom and making her feel embarrassed, when there was absolutely no reason for it. Just because this tech was having a bad day, or perhaps a bad life, does not mean she can take it out on someone she sees as weak because of their age. We ended up going to another pharmacy and had all my mom's prescriptions transferred and we let them know what a bad experience we had at Rite Aid. By their reaction, it sounds like this isn't the first time they've heard about how Rite Aid treats their customers. My mom doesn't deserve to be bullied by a pharmacy tech who doesn't like her job/life.
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March 2023 by Diane Kilfara
I am frustrated that the pharmacy often never answers their phone. I called three times yesterday to ask if my RX was ready and no one answered.Since transportation has to be arranged I don't want to bother anyone if the RX hasn't been filled.Your automated line couldn't verify if the RX was filled either.
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February 2023 by Kanwar Deep
The pharmacy here should be shut down, despite continuous requests how do you not refill prescriptions. Why do I need to remind you every time especially when it comes to life saving drugs.
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January 2023 by Mike Carahaly
Scheduled flu shot denied when I got to the store, AWFUL TECHNOLOGY!
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December 2022 by Kyle B
This place is easy and the staff is usually good. Have had to wait for staff to do what they need to do. I understand that you have to wait sometimes, unlike other people.Pharmacy staff is great! Always seems like they are busy and people probably get mad, BUT that's Rite Aids fault not the staff's. Wish more people knew
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December 2022 by Mike O
This store was a great store until the Boot Rd store was closed. The pharmacy in particular has been overwhelmed - most of the employees are uptight and very nasty. The pharmacy also can't get their act together with properly stocking basic items. I've already requested to transfer to another store. I'll only use this Rite Aid for birthday cards and sundry stuff I forget at Giant.
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December 2022 by Jean Husten
The pharmacists and pharmacy clerks are awesome. They have a tremendous workload and yet it is consistently service with a smile.
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October 2022 by Vincent Di Biase
CUSTOMER SERVICE IN CONCERT WITH CUSTOMER CARE, A RARE FIND IN TODAY'S RETAIL MARKET. THE YOUNG MAN, GAVIN DISPLAYED A courteous manner, ASSISTANCE AND Formal politeness that respects accepted social & "accustomed practices." RITE AID & IT'S MANAGEMENT'S Code of conduct AND PRINCIPLES WERE Conveyed THE MINUTE WE WERE Introduced .. moral excellence , VIEWED !!!GREAT JOB; RITE AID
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October 2022 by Stephanie Varis
Rite Aid is professional, clean and orderly. Great staff in pharmacy and store.