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August 2024 by tylerx21
Katie in the service Dept & Mark from parts were delightful to work with.
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May 2024 by mike harvey
Let me tell you about my visit to this fine stealership today. I brought a customer car in to have a module programmed. We did the diag we even pull the module down so all they would have to do was unplug 3 connectors and replug it back in . I asked them program the module and the service manager came out said it would take 6 hrs to diag and program so around $1200. I said what diag we already figured out the problem , bought the part from your dealership . We just need the module programmed. She comes back and says it will take 3 hrs to do I responded by saying I have work in the auto industry for over 20 years including 15 years at a dealer and never seen a 3 hr program for a simple module. So I said give me the car back and have a nice day . I called a Honda tech I know he came out and programed the car in 10 mins with hds . So this dealer really tried to rob me of several hundred dollars for a job that takes 10 mins . I understand they have to make money and would have been glad to pay for 1hr of shop time ( the standard when I worked at a dealer ) to programedit but the service manager was greedy trying to sell the job at 3 hrs . I would definitely look at other dealers if you are looking to have work done . They live up to the name of a stealership and because of this treatment I will also no longer buy parts from them . Way to lose another customer from being greedy .
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March 2024 by Stef Ann
Worst parking lot ever.
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March 2024 by Jamyra Starkey
THANKS TO PIAZZA ACURA IN ARDMORE FOR THEIR AWESOME CUSTOMER SERVICE. AND THANK ROB HERNANDEZ FOR THE SWEET DEAL AND GENEROUS BONUS FOR MY TRADE. PIAZZA IN ARDMORE.
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January 2024 by Erik Snyder
Great experience with Acura of West Chester. When my 2020 RDX rear windshield spontaneously shattered, I first contacted Acura of Limerick, who refused to provide any help whatsoever and called me a liar. I then contacted Acura of West Chester Service center, and they were able to provide me a loaner vehicle and get my rear windshield fixed. Great service all around! Thanks
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January 2024 by Billy (BillyG)
I recently had a great experience with Piazza Acura. Although we encountered a minor hiccup with our RDX purchase, the team, particularly Tamer Wanas, was quick to address and resolve it efficiently. Their prompt and professional handling of the situation really stood out.
It's reassuring to see a dealership that not only offers quality vehicles but also backs it up with excellent customer service. The swift action taken by Piazza Acura to ensure our satisfaction was impressive and greatly appreciated.
I would recommend Piazza Acura for their commitment to customer care and their ability to swiftly resolve any issues. A well-deserved five stars for their service!
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December 2023 by Juwin Thomas
One bad experience will make me think twice/thrice before sending my car there again:
I have sent the car here too many times earlier and never had problem before. But today, I had to wait 2 hours and follow-up atleast 4 times to get a shuttle arranged. I was promised the shuttle will arrive by 3pm to pick me up. The work on my car was also done by 3pm. I started following up with them after 3pm and called them multiple times. Everytime I called, I was told the shuttle will arrive shortly. I had to finally raise my voice to get the shuttle arranged that arrived to pick me up at 5:30pm.
Such a simple step that went wrong in the entire end-to-end process, but it ruined my entire evening plans.
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November 2023 by Stefanie Bilger
Overall amazing experience working with the service department. Cordial staff and quick to answer any questions I had. Will be coming back for all my service needs!
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October 2023 by Vamsi Yelamanchili
I am trying to schedule a service from the last 2months. No one answers the service number and no call back even after leaving a message.I don’t know whats going on as I tried all the possible options by even leaving the message for a call back to schedule a service by reaching out to front desk. Still haven’t got a call to schedule a service.I want to know if their service department is working?I would give a zero if possible.
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October 2023 by Seth
2 days I've been trying to call just to schedule service. First time, service department doesn't answer. Second time, service department doesn't answer. Third time, main automated system doesn't even answer. Fourth time, service department doesn't answer, left a message for callback. Fifth time I'll be going elsewhere
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September 2023 by Alex Ionkin
High service quality has direct correlation with the mileage on a car. My car is approaching 200K. I hope to make it to 250K. It will be worthy for me selecting Acura over other car makes. There is someone with 330K on Acura in this dealership. It would be a dream to get to 300K.
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September 2023 by ed mcneeley
I'd like to acknowledge how competent and courteous the service representative, Meghan, was as work progressed on my vehicle. She kept me informed as issues were discovered by the mechanics and explained those issues to me very, very clearly.
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September 2023 by Anindya Sharma
Smooth inspection experience. Excellent!
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September 2023 by Mary Whiteman
Super helpful and efficient sales person. Buying my used vehicle here was a very smooth transaction!
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September 2023 by Joel Blake
Once again superb service as usual, amicable staff and great management!???
