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February 2024 by T J
Something tells me these guys are fishy. Hear me out. I had an appointment for 8am Saturday as I needed to bring my car back to this same pep boys, bc they did not solve the problem I was having the first time I went.I was the first to get there and gave them my keys around 7:50 Am. I then waited for my car. They called me around 12 and said that there is $3000 worth of work to be done. I said please just do what is necessary for the car to be safe and nothing more. They then say my underbody and wheel needs necessary work and they have to order a part for it. I got underbody work there a year ago and they said they need to fix it again.Originally they said that the warranty is inactive when I called and asked them if my warranty for the underbody from a year ago was still active and they said no its not. After demanding them to check it again, they said it is active and I can use it to get some of the work redone.Near closing time, they call me again and say hey our system is old and it recommended the wrong part to us, when we tried the part, it didnt fit and now we have to hold the car until tomorrow. Right before I left on Saturday, I had a phone call and during it I overheard and watched cody fox the manager call someone else and tell them they ordered the wrong part because of the system and now they have to hold her car for 2 days. The same story that he told me for why he has to hold my car until the next day. Word for word.I dont trust these guys. That coincidence is too shady. It seems like these guys will do and say whatever it takes to get a better payment, even if its unethical/dishonest. Also Sunday afternoon, Cody Fox ripped a vape in my face several times when helping me with the transaction.
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February 2024 by So Very
Friendly, knowledgeable, fast service (needed a battery replacement).
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February 2024 by Heather Heilman
Awesome mechanics and helpful staff
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January 2024 by Ben N
Good service, accurate time predictions, kind employees.
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January 2024 by Michael Cleveland
Thanks Cody and Jake for the great service! They were short staffed and were able to accommodate my tire repair.
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January 2024 by Tony Curcio
I brought them 4 tires I bought at Tire Rack's warehouse in Delaware. They not only mounted and balanced all 4 tires for just $89.00, they put them on the car and noticed that the tire pressure monitors needed re-programming.
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January 2024 by Robert Mason
This place is hit or miss depending on who you are dealing with. My last experience there really will keep me away from here. Purchased tires and just needed an installation. They said no problem. The next day, I called and asked how everything went and they said the tires were too small and were pretty slow and rude about it. Ride to other customers too. Anyhow, went to another tire place and got the tires installed for less money and less attitude.
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January 2024 by Mike Kirkland
Great experience at Pep Boys. I brought my SUV in to swap in winter tires. I was able to book my appointment for the next afternoon. I waited in the spartan customer waiting area, and the work was completed in about an hour despite one technician being out sick that day. The technician updated me on the status of my tires and things to watch out for. Though they closed the auto parts part of the business, and the waiting are is kinda rough, the work performed has always been outstanding.
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December 2023 by Jimmie Johnson
I call to see if they had time for an inspection told me to bring it in. On inspection one of my tires failed. They got the tired some another location it was delivered to this store installed and out in no time. Good job team..?
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December 2023 by Chad Middleton
I gave a great review three years ago, but that was then, and this is now. I put my 2017 ram in for inspection. It was basically a sticker since I checked everything at our township shop beforehand. I was then called stating my truck failed inspection needing wipers(rainx one week old) and also needing upper ball joints,lower ball joints,hub assembly,alignment, etc. This work totaled around $2000. I refused the work and found it suspicious. I had to pay a fee to get the keys back, and I put it at another shop for a second opinion. To no surprise, the truck needed nothing to pass inspection and a bill of $54.23. If the work to my truck actually needed to be done, the estimate from the dealer with oem parts was $1375. I went into pep boys for a refund of the amount paid with all the paperwork, but they refused to come clean with the scam. Please avoid this shop now at all costs they are dishonest and want to do work on your vehicle that doesn't need to be done.
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December 2023 by Mohannad Saqer
After replacing all 4 new tires form Pep boys in McDade Boulevard i had a balance issue the car shakes very bad, i went back to Mcdade branch to tell them about my problem i never except the response and the way they treated me and they kept saying nothing wrong with the car and that was your choice to pick those tires also they told me my car never made for speeding ? after told them it's shaking above 60Mph , then my friend suggested to go to west Chester branch, i met with the manager and the technician i explained my problem with them then i noticed from the way they're talking about that they have a-lot of knowledge and experience, they took it to the back fix the problem within like 45 minutes give me the keys back.Now i am driving the car and it feels like a brand new car ( balancing wise )I left very satisfied and happy, i do recommend this specific branch over any other Pep Boys location!
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November 2023 by A Google User
Do not go to these people! They charged me $500 for a valve cover gasket in order to pass inspection and they said I had an exhaust leak (there was no leak according to another qualified mechanic that did pass my car). They tried to charge me another $500 for "OEM horns" because they were "the only ones that will work with your car" (they aren't). I took the car from them before they could charge me for anything else and I discovered my horn was simply unplugged.These people will 100% tell you that you have thousands of dollars in repairs when there is no issue at all.
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October 2023 by Emily Gaughan
The workers were nice, but I was charged an absurd amount of money for a simple oil change. Without informing or explaining to me, they did the most expensive and involved options to bump up my bill like a fancy filter and other things. Just wanted the oil changed and I somehow spent $200. I also felt scammed, being a young lady who knows nothing about cars, because the workers magically found a lot of problems with the car, but how do I know this is true? They wanted to replace all my lights and the entire break system.
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October 2023 by Gabe
Scheduled 2 appointments with this place and the first time they called me an hour and a half before and said 5:30 was too late for an oil change. I decided to make another appointment with them at 4:00 (an earlier time) and when I showed up they told me they can’t do it again. Both men were on their phone at the desk and didn’t seem to care that this was the second time they canceled on me. I’ll definitely never be coming back here for a simple oil change.
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October 2023 by Joe
The service at Pep Boys in West Chester, PA is fantastic! I had my car inspected and days thereafter, my car wouldn't start. I had my car towed to Pep Boys (they offered to absorb the cost of the tow but fortunately, I had a contracted tow service to use). They then replaced my battery which took care of the issue.I then noticed a tail light and head light bulb out. I called them the next day and they squeezed me in on a Saturday and took care of the issue (replaced one bulb and adjusted the second bulb) complementary and on the spot. Great customer service Cody, Anthony & team!!!!