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November 2023 by Klarissa Spencer
When I take my car to get serviced, I am always treated with kindness and respect. My wait is never too long but if it is I am able to do work because their wifi works really well. You can’t go wrong at Kia of West Chester.
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November 2023 by Aaron King
Just recently bought a new car from Kyle of Kia of West Chester and my experience here was exceptional. They extremely nice and friendly and worked with me patiently to get the car I wanted at my price point! I will definitely be returning in the future to service my vehicle and further my business with Kia.
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November 2023 by Coleen Herbst
Excellent service at Kia of West Chester! Dan took great care of us. He got us in and out quickly. Dan was friendly and communicative. Kia of West Chester turned a chore into a very pleasant part of our day!
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November 2023 by Sue Hughes
I want to start by saying I have always hated the car-buying experience. It usually takes a ton of time, I don't necessarily trust that I'm getting the best deal, and on and on. Well, my experience at Jim Sipala's Kia of West Chester was nothing like any of my previous car-buying experiences, to say the least. From the time I first went to their dealership to look at a used car that had just come in, to the very end of the buying process, they were communicative and honest so far beyond my expectations! Victor was awesome to work with and continued to make sure I was getting the best deal possible, the best financing possible, with the least amount of stress possible. It's clear that these people take pride in what they do and their customers matter to them. And THAT matters to me. I'll be back. Thanks Victor!
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October 2023 by Connie Katcavage
Chris was an amazing help! Truly made me feel as comfortable as possible being a first time car buyer. He, along with the other staff, were very welcoming. Chris also showed me many vehicles and stuck within my price range when looking. He explained the car and details of the vehicle to me without hesitation. Kia of west Chester was a great first time experience and would recommend Chris to family and friends looking as well!
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October 2023 by Chris Kess
I did not buy my Kia here but have used them to service my vehicle. They are always polite and kind on the phone and even willing to fit me in on days I have off! When I arrive, I am greeted with a smile and as I wait for my vehicle I am always asked if they can do anything for me. When my vehicle is complete they explain everything and ask if I have any questions. I love that they get me in and out quickly.They are a great team to work with!
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October 2023 by Kala Word
I live in New Castle Delaware. I could travel anywhere within Delaware to get my Kia serviced, instead I drive to Kia of West Chester for my car needs. The atmosphere is welcoming and the Customer Service is Excellent!!!!!! I don’t mind taking the drive. Customer Service is important to me. The owners Jim Sipala and wife Danielle are Beautiful people inside and out and I believe that reflects how and why the atmosphere of the dealership is so welcoming!One satisfied customer?
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October 2023 by jacqueline garrett
Absolutely the best car-buying experience I’ve ever had. Everything was negotiated and approved on the phone yesterday, and Chris even saved me a few more dollars. Then when I arrived all I had to do was to pick up my car. I typically buy a new car every year, so I made Chris set up an appointment for next year when the 2025s come in. He’s my guy, and I’m willing to confess that I’m not an easy client to please. So when I find efficient and savvy salesmen/women - I keep them!
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October 2023 by Wendell H.
If I could give a Zero rating I would. Do not buy from this dealership. I bought a 2023 Sportage in July 2023. I was coming from New Jersey and was emailed the MSRP and liked the price. I called the dealership and was told that I would get the car for that price. The car salesman tried to jack up the price $4,500 and told me it was accessories on the car. I asked what accessories and he said hold on and came back and told he it was taken off. Come to find out the next day they added a $2,500 mark up on the vehicle. I added the GAP insurance and bumper to bumper Warranty come to find out my insurance company offers that for a much cheaper price. I went into the dealership in August to sign paperwork to take this off. I was told multiple times that the check was sent to Kia Finace. It is October and Kia Finace has not received anything from Westchester Kia. The salesmen have no integrity whatsoever. They are located right by an automall so please go somewhere else. If you are set on a Kia go to a different Kia dealership. Stay away from Westchester Kia.
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September 2023 by Andrew Formica
Great team here. Super friendly, knowledgeable staff. I felt very comfortable with them. The service team is also great. Dan, Pete, Carlos and the team are first rate, top notch employees. They went out of their way to find a creative solution to my car problem that was quite affordable to me. Awesome team.
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September 2023 by Lisa Ritacco
I’ve been going to Kia of West Chester for all of my car service for the past 5 years and always had a wonderful experience…until now. I was told they are under new management in the service department - and it shows. In the past my concerns were always treated with care and attention. This time the one concern I had was almost dismissed out right. I was told I had to pay $170 for them to even look into it. That was never the case before, so I declined. Meanwhile I brought my car in for a simple headlight bulb replacement and received a phone call 6 hours later asking my permission to do the work (which I had already given) and outlining several “urgent” and very expensive repairs they looked into and assessed, all without me needing to pay $170. My car was recently inspected (by them) and none of this was noted then. In the past, even if a major repair was needed the service techs were kind and would help me prioritize repairs. That same level of care was certainly not given this time. They also noted I had needed air in my tires, but while they tested the tire pressure they couldn’t be bothered to put air in. Needless to say, I will not be returning.
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September 2023 by Bruce A. Kaminsky
If it wasn't for Jacob, the GENERAL MANAGER, I would be contacting Kia of America for some resolution to my particular issues..And, if it wasn't for DAN, in the service department, well let me just say I'm MORE THAN SATISFIED with this dealership!!!(and, Aaron, the 'SERVICE MANAGER' should LOOK FOR A JOB IN A DIFFERENT LINE OF WORK, because he OUTRIGHT LIED to me when he claimed that 'I don't know who the sales manager is'.. Brilliant move Aaron!!!Simply BRILLIANT ?
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September 2023 by Chris Antico (Brianna Lynn)
Best car buying experience I’ve had hands down. Stephen, Alex, Chris…Fantastic. They were more than welcome to explore every option available to me without hesitation. This will be the only dealership I do business with going forward. I will be recommending that all friends and family take a visit to Kia of West Chester for any future purchase.
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September 2023 by Derik Comalli
I had a great experience purchasing my first new car at Kia of West Chester. The salesman, Mitch, was an active listener and prioritized my budget and my needs over up-selling. The finance team worked with me on my trade-in value and sale price to help me stay within the budget so that both parties felt good about the sale. Every person I encountered was a consummate professional but also very friendly. I couldn’t have had a better experience and highly recommend!
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August 2023 by David Anderson
I am so incredibly happy with the 2023 Sportage that I purchased with Kia of West Chester!! Had a bit of a rocky start with the communications department reaching out after my inquiry, telling me that the exact make and model was available on the lot, yet it was NOT when I arrived for my appointment, and it never was… but working with Victor Davis in sales, he made the experience MUCH better! Victor was upfront, honest and real with me every step of the way! If you are looking to buy a car here, CALL VICTOR DAVIS!! His attention to detail, empathy, positive attitude and communication is incredible. Thank you!
