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January 2024 by Frank Eller
It was a good experience after a tough loss. Jake White was great very helpful! Every one I dealt with was great. Financing was easy Every thing went gret!
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January 2024 by Jessie Ka
Have my oil change and inspection done! Greg and his team are very sufficient and welcome customers with no appointments on during winter storm. He was by himself and happily served the customers!Now that’s a legendary customer service
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January 2024 by Tyrone Knight
The actual service was performed satisfactorily. It was an expensive service costing over $2,600. I know the dealership cost can be high. The good; the dealership picked up the car from my home and dropped off a loaner car, the repairs were completed, and my car was returned to my home within 24 hours. The dealership gave me a $150 dollar discount after I requested a discount. The not so good; when the service rep called to confirm my request for a home pick up and loaner car, he seemed confused as to whether I was coming into the dealership or if my car was to be picked up or if I made a request for service at all. I made the request for home pick up on their website. He still seemed confused when he called to confirm the return of my car after he told me the day before he would return the car the next day.
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January 2024 by Amanda Denner
Service was efficient. I used the car service and had a loaner arrive on time . Dealer kept in communication about service and kept me informed about services and charges. The Service was done quickly and my car was returned the same day.
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January 2024 by Erica Swalheim
Andrew and the whole entire staff were very friendly and helpful. I waited to have my car serviced in the very clean waiting room. My car was done in a timely manner. I will definitely return!!!
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January 2024 by Ellen Brightman
I had over six inches plus of water on the back carpet on the passenger side of my coupe. This happened three times. Took the car in, and the technician(s) solved the issue. So far, no more water.Tony was so helpful, and I ..would recommend this dealership
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January 2024 by Nancy Neff
I can’t say enough great things about INFINITI of West Chester! Getting my vehicle inspected was effortless. The dealer sent someone to pick up my vehicle, they provided a loaner, and they returned my car when it was finished! I can honestly say this was a great experience!
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January 2024 by Nicole Radio
So grateful for an efficient, comfortable, professional dealership. From start to finish, Mark and Jake were stellar and went above and beyond to handle of the extras without us even asking. There is a saying in the business world to offer “Unreasonable Hospitality” and they are on the right track. It’s a testament to a great dealership when you see the years of service and loyalty of their employees. Without hesitation, the easiest transaction ever.
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November 2023 by Katherine Mui
Poor customer service by Toni. Went in for routine maintenance, oil change and tire rotation. He tried to double my invoice by adding additional services that weren’t critical at this visit. Also doubled my time of service from 90 minutes to 3 hours. Poor customer skills.
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November 2023 by Qui Qui
They were very accommodating, I scheduled my maintenance appt on their app. Once I arrived it didn’t show up in their system but they were still able to take me ☺️.The wait wasn’t long, I just enjoy my cup of coffee while watching tv ?. And everyone was very pleasant.
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November 2023 by Kathy Teague
Infinite of West Chester made buying a car easier than any other car /place we have been over the years. Jake White was incredible to work with. He was kind, funny, knowledgeable about the car , and spent time with us answering all of our questions. We will not go anywhere else when it's time to buy another car! Everyone there was awesome!
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November 2023 by Gary Becker
Amanda Hahn was extremely helpful, reacting quickly and competently to help me with an unexpected service visit. The work was completed quickly and in a professional manner.
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November 2023 by Michael Birdsall
The service experience is top notch. The team focuses on your requested services and will mention standard vehicle service that may be due. Will also point out the unknowns that may appear during service. Never over the top pushy with added services. Service associates are always friendly and engaging.
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October 2023 by Patricia Watts
Respectable staff! I bought items, joined VIP, got discount during my first purchase. During my second purchase, I enquired about discounts, a sales person said that he was unable to control discounts if I purchased online. I paid for my purchase. It was cancelled by the parts dept manager, who emailed me with info that I should use a code that he sent me, to get free shipping. I was upset at first, but then I realized that the manager was seeking my interest. I eventually was impressed! Thanks to the manager and parts department staff for excellent customer service
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October 2023 by Hilarie
I’ve been taking my SUV here for several years & have had nothing but amazing service. I was able to have my truck serviced right away, follow up calls / texts along the way & the service managers made sure I knew my options & was comfortable with my decisions. Great job everyone!