-
September 2024 by Ron Mollaj
Great service &customer care.
-
September 2024 by Robert Toland II
They did and always do an A+ job! Thank you for diagnosing the problem and fixing it!!!
-
September 2024 by Kevin Gleason
I received fantastic customer service from Andrew. Extremely professional and above and beyond in communication and accommodating any requests I had. Top notch experience!
-
September 2024 by Patrice Stilley
Been a loyal customer of Infiniti of West Chester since 2015. Great interaction with every single person, every single time. Beyond helpful, attentive and professional. They always make us feel like VIPs. Especially love Gregg!
-
September 2024 by M P
I had a good experience with Toni at the dealership. He was knowledgeable and very helpful.
-
September 2024 by Marc Belfond
My experience at Infiniti Of West Chester was great! The staff had great customer services, very professional, and pleasant. I would recommend Infiniti Of West Chester to friends and family.
-
September 2024 by Deborah Marland
Infiniti West Chester . Greg did and does a great job with service for my car.
-
September 2024 by Bill West
Greg, the service tech was very helpful and helped advise me on keeping my car performing at its best! Check out was smooth and courteous
-
September 2024 by Jim Bangor
Greg was awesome, super polite and knowledgeable. The dealership is great, and the staff takes care of their customers. I won't be bringing my Infiniti anywhere else.
-
September 2024 by LA Lighton
Service Manager Drew always exhibits professional focused attention while communicating with me exactly what specific maintenance my vehicle requires and more importantly why. Since buying my Infiniti at West Chester, it has never been inspected or serviced anywhere else. Kudos!
-
September 2024 by Leah Galati
Friendly , personalized service once again by Gregg. Explains everything in detail .
-
September 2024 by Rodney Milstead
I love this dealership! Darrin and Paul were amazing! The customer service was beyond exceptional! Great service department . Toni the service advisor were great and my vehicle was fix and returned in a good timely fashion.
-
September 2024 by Jennifer Petsu
Our salesman, David, was very kind and patient as we came to our decision. He walked through the car with us in detail and didn't pressure us into buying anything. I felt at ease working with David and highly recommend him for all your Infiniti needs.
The dealership was very clean and organized. My only recommendation is that they provide snacks for customers as other luxury car delarships offer this.
-
September 2024 by Rochelle Maxie
I bought a certified pre-owned 2019 QX50 from here in Sept. 2021. The vehicle was in mint condition with 25k miles. I took it back for an oil change out of guilt because I hadn't had one since I purchased it. At that time, the car had only maybe close to 30 k, if that. The car was almost a year old and hadn't had an oil change. Took it in, I was ready for their "recommendations" but I knew my car didn't need a thing but a car wash.LOL Because it was a certified pre-owned, the oil change was free of charge. "Thank you very much"! Here's where the problem lies.... In Sept 2022, my tire light came on reading flat tire, visit dealer. I then went to a friend who has a tire business and he plugged a very TINY hole, light still on. Sooo I made an appt. at Ardmore Infiniti because it was closer to my house and I was still uncertain about driving a distance. Decided to get my annual inspection since that was up in November. Got to Ardmore and about an hour into my visit, I got a text $700+ estimate. WHYYY? The verdict was that I needed a new tire and breaks. I felt scammed!! I really did, so I questioned and questioned some more. Remember, I said I had just visited West Chester, well that was in July 2022 and it's now Sept. and I need breaks? I was told my breaks were at a 7 in July and now they were at a 4or 3. Who dropped the ball at this location? When the service manager asked me if I trusted them, what do you think my answer was? Oh and that tire I needed? Lies? I had to call the guy who plugged that very same tire and 15 mins later, he arrived at the service dept. Oh I forgot to mention, he is an Infiniti owner and knew just about every past and present employee in the service dept. I have NEVER been so disappointed!! Then the story changed to you can get breaks at your next oil change. BTW, I passed inspection too....
-
September 2024 by William Height
Great dealership to do business! Drew McCaffrey in Service Dept takes car of you and your vehicle.
