Hotels in West Chester, PA

“Stayed at this hotel about 5 years ago and had a bed experience then but thought I would give it a try again. A deception on their part: I show up at 8pm and park in the parking lot. I was already parked in their garage and in the lobby with all my gear and she tells me it is a $25 charge to park in their garage or I can park in the municipal lot a couple of blocks away. I ask her how would I have known that in advance (was not on the site when making a reservation nor in the email confirmation I received) and she doesn't have an answer, just keeps explaining my choices. I am not happy at this point but have all my gear and ready to settle in the room so I tell her I will deal with it in the morning. I speak with the manager on duty in the morning. He was very uncaring. Said it is on the website under amenities (I just looked and it says " Parking is quite very convenient onsite and offsite The Hotel Warner and Suites property). After more trying to explain to him and asking for a credit, he tells me in a slightly rude tone that I chose to park there and there is nothing he can do about it. I told him I would not be staying there again and he said that is my choice. Granted at this point it was not about the $$ but the principal, I think they should point it out clearly in advance.Also, when I tried to get in from the parking lot I to needed to ring the bell as I did not have a key yet. No answer. I walk through the alley to the front door and go to the front desk. Still no one. After 5 minutes a person shows up chewing something and talking on the phone. She bounces back and forth between checking me in and her conversation on the phone.Other issues: beds uncomfortable & pillows lumpy, fitness area only had one out dated bike and treadmill. Woke up to the trash dumpsters being emptied right outside my room at 6am. Just an all around bad experience. Will not be staying there again.”

“Some of the reviews tell of overpowering cigarettes smells. None! Very clean motel. Desk manager was friendly and helped us with the remote which needed batteries. Bathroom was spotless! No room smells. Sheets soft and clean. The price was a bit high.Rooms: Very clean. Average size. Spotless bathrooms.Walkability: Very busy road. Nowhere to walk to anyway.Food & drinks: Applebee's only 3 miles away.”

“Front desk people were very nice and efficient. Room with two queens is compact but clean. Towels are thick, water pressure could be better. Dove liquid soap and hand cream are nice. Refrigerator, Keurig, typical room. Breakfast had the usual variety with cheese omelette pre-made and sitting in steamer, meat, Greek yogurt, hard boiled eggs, a few kinds of cold cereal, bagels and toast but the pancake maker wasn't working.”

“Stellar local tips! The staff's insightful recommendations on local attractions and dining were invaluable. Their knowledge of the area added a personalized touch, enhancing the overall experience.”