Giant Pharmacy is a mixed bag when it comes to customer service and overall experience. While the store is spacious, organized, and stocked with a wide range of products, the staff's responsiveness and attitude can be hit or miss. On the positive side, customers appreciate the pharmacy staff's attentive care, and the store is generally clean and well-maintained. The prices are considered reasonable, though not as competitive as some other local options like ShopRite. However, the reviews highlight some concerning customer service issues. Employees have been observed to be distracted, disengaged, and even confrontational when approached by customers. One incident describes an employee who seemed indifferent to the needs of a customer and their participant, even becoming defensive when the situation was politely explained. Additionally, the store's decision to implement a "creepy stalker robot" has drawn criticism, with the suggestion that hiring more staff would be a better solution to any perceived security concerns. Overall, Giant Pharmacy offers a mixed experience. While it provides a decent selection of products, the variable quality of customer service and the recent introduction of the controversial robot have left some customers frustrated and unsatisfied with their visits.
So much better thsn CVS. They answer the phone!! Have been great getting special orders and call me if not covered. I love the text app when its ready.
September 2024
My clients love this store and everyone is nice and helpful.
September 2024
The store is spacious, most everyone working there is friendly. Prices are ok, but, not as good as ShopRite in Wilmington, DE If I have the time, I will go to ShopRite. Giant is ok. In a pinch.
