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January 2024 by Cooper Tunnard
I have owned 7 VWs and been to many different VW dealers over time and none compare to Garnet in service quality. I always feel very well taken care of, respected and like my car is in good hands. Jen the service advisor is the best service advisor I’ve had and their service manager knows everything about my Touareg, which is rare. Most VW dealers have staff that lack knowledge or experience on Touaregs.10/10, 5 stars, I would recommend Garnet VW for your VW servicing.
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January 2024 by Bruce Krah
Recently, we needed to use our wheel and tire damage warranty that we have on our 2022 VW Atlas we purchased from Garnet VW. Not knowing how this would turn out, we made the call wondering would this be covered, what cost would be ours and what time frame to get the repair done? Once Jurgen Koco picked up the phone in the service department, things felt better already. I explained the situation and he had an appointment that day for the car. In approximately 1hr, all was repaired with a new tire, balanced and back on the road with a fresh car wash! His timely service and explaination was refreshing, along with no cost for the repair. I left the dealership feeling that we received excellent care and treatment from Jurgen and the rest of the Garnet Team! Thank You.
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January 2024 by Ernie Cecilia
Excellent experience. Jen the service tech explained the work to be done, which was consistent with an earlier diagnostic visit. The waiting area was comfortable and the work only took one hour. The cost of the work was identical to estimates. The work only took one hour and Brandon professionally handled the billing and exit.
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January 2024 by Cynthia Martinez
How do I give Jordan 100 stars? After a LONG search for a car I ended up at Garnet VW. I think I’ve been to nearly every VW dealership in the Tri-state area. Working with Jordan was the first time I didn’t feel pressured. Personable, professional - he made my entire transaction super smooth!
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January 2024 by Quajamer Steward
Made the process quick and easy, with a friendly environment. Easy to work with, without trying to over price with mark-ups. A great dealer to go to if you're in the market for a volkswagen.
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November 2023 by Karissa Laur
Staff is always courteous and takes time to go over my service and repair options without pressuring me to "do it all" at once. I appreciate the variety of service times available, and being able to work remotely while I wait for my car...or access the ride service if needed.
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November 2023 by Brian Davies
Jordan , Margot and the sales team are top notch.Sales process was simple and straightforward.Love my Stick Jetta Sport !
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November 2023 by L L.
Just bought a used Nissan from Garnet VW and the entire process from initial test drive to the final sale was stress free. Our sales person Dan could not have been nicer. Even though this dealership was an hour away the trip was worth it.
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October 2023 by Lorenzo Cena
Save your time, go elsewhere for service. My car has been there since Friday morning for a simple tire repair. On Monday at 5PM they communicate that the tire replacement was ordered too late so it won’t get there and they never even offered a loaner. They kept promising all along that they would get to it as soon as possible. The car is a VW, has less than 10K miles, is under warranty, and I even have the tires and wheels extended warranty. I’ve been managing without the car for 4 days and I can’t get to work tomorrow and they don’t seem to care.
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October 2023 by Kevin
Took my car in for service, the service department was extremely helpful. Unfortunately my car wasn’t worth fixing. They got me in another VW, the whole experience was great. Best car buying experience ever. No complaints at all from service to sales, everyone was extremely helpful, and easy to work with.
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October 2023 by Courtney Maxwell
I’m only giving them two stars because the man who initially helped us when first walking in was GREAT. But, unfortunately, we were unable to meet with him and talked to a sales manager about three different cars that I was very interested in and had full intent to buy one of them. Said sales manager said one of the cars was priced one price, so we take it home to show my family and get their opinion as this is a big decision for me. After deciding to purchase that car, I was very excited and my hopes were up. When we bring the car back he tells us a different price and insinuates my mom, who was with me, wasn’t telling the truth about the price he had first said. He was unwilling to negotiate whatsoever as the price he gave was overpriced according to any website you look at for market value, which is probably why the car has been selling so slowly (2 months). Due to this we walked away from all three cars and will never be back.
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October 2023 by Alison Smith
This was my first time buying a car from Garnet and I am looking forward to seeing them in the future! Everyone was friendly and helpful. Test driving was a excellent and the staff was knowledgeable about the cars and listened to my needs.
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September 2023 by Phillip Rollman
EXTREMELY PLEASANT PEOPLE TO WORK WITH...they make buying a car very easy and by far the best experience I ever had buying a car from a dealership...Jordan was very professional and made it so pleasant to buy a car so smooth and I was extremely blown away how great this place and professionalism is...I will definitely be a returning customer for my needs or my family and I will definitely recommend them to anyone looking to buy a vehicle I will be back in a few years for my next vehicle for sure top notch dealership.
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September 2023 by Giovanna V
My car for weeks was telling me to add Blue and so I called Garnet and asked if they could fit me into their schedule today. They were able to fit us in. I couldn't ask for better service. The people at Garnet are extremely friendly. Thank you, Garnet, for taking care of my car.
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August 2023 by Nick Findley
Brandon was an excellent service advisor. He let me know everything that was wrong with my 2019 Jetta and had it in and out of the shop within the day! Ask for him next time you go. This man deserves a raise!