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November 2023 by Frankie Broomall
My experience with First Resource Bank has been positive, Kaitlyn Pacheco has worked with me on numerous matters, she's always available when I call, she is very patient, and she always exceeds my expectations. I appreciate Kaitlyns professionalism.
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November 2023 by Stephanie Powers
Great bank with great customer service! All the staff is friendly and knowledgeable and Kaitlyn P. is the best example of that service! Thank you for taking such great care of all our banking needs!
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October 2023 by Branden Bauer
Amazing customer service and immense help. Any problem we’ve had they’ve walked us through it step by step. Best bank I’ve ever been too, best bank of all time. Best bank there ever was. It’s nice to get real human interaction and response and they never send you through the online trouble, it’s amazing.
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August 2023 by Marie Paxson
Great banking experience for our small business. Consistently fast service in the drive-thru! Easy to use online banking; I can’t recall any tech issues or obstacles.
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August 2023 by PositivePhil C
I just opened a business account here with no regrets. Bank personnel live up to their five star reviews. Plenty of perks for business owners. Great personal customer service!
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July 2023 by Matt Smith
We're kind of living in a world where most of the companies we rely on are so large that they treat you like a number. First Resource bank is the antithesis of big business. As a Veteran, I bank with USAA, I've banked with a large bank for a company I started in Colorado, there is no question that First Resource Bank has been best. Last year I took out a considerably large construction loan with First Resource and I started a small General Contracting company with them. Building your own house and starting a company can be significant a financial stressor, but not when Kate, Alyssa, Keith, and Scott Mckeon are on your team. They are approachable, helpful, creative, and most importantly treat you like your situation matters to them. If you enjoy talking to robots, being put on a hold for 30 minutes every time you need something, than maybe First Resource Bank isn't for you. But if you're looking to contact a team of folks that will ensure quality customer service and help ease your financial stress than look no further than FRB. And lastly, if you're worried, this is maybe my second google review ever, I wrote this because I hope attest one person like me gets the help they need from a place like FRB. EnjoyMatt
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April 2023 by Robert Sheller
I switched banks to 1st Resource Bank in West Goshen about 6 months ago and I cannot give enough praise for their service. Each week when I go into the bank, I am greeted by my name as soon as I get into the lobby by either Kate, Kaitlyn, Melissa or Keith. They are the most pleasant customer service representatives that I have had the pleasure of dealing with in many years.These representatives are an asset to the bank and are always cheerful and pleasant. the Management staff is also very helpful with information and answering any questions clearly.KUDOS to 1st Resource Bank in West Goshen,
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April 2023 by maria higgins
Whenever I have an issue, the staff at First Resource goes out of their way to find creative solutions. They are friendly, helpful, and unwaveringly positive. Thank you!
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March 2023 by margaret sheehan
I love banking with 1st Resource! They are attentive, supportive, and responsive. I get prompt attention to my concerns and they follow through to make sure any issues i have are resolved. They really understand the needs of small business!
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March 2023 by Kelley Meagher
Our business can't say enough positive things about our experience with First Resource Bank! I have first name access to at least five individuals who can answer my questions and suggest solutions for our needs. Lauren and Glenn have grown the community banking model that we all crave; I am appreciative of their willingness to have employees use their brains to make decisions -- this has created a nibble and astute team under their leadership.
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January 2023 by Karen Fleming
The Andy Talley Bone Marrow Foundation loves the friendly and personal service we receive from First Resource Bank!
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November 2022 by Heidi Mulherin
The staff at First Resource Bank in West Chester could not be more helpful and kind! A non-profit I volunteer for needed help cashing a large coin collection and they generously offered their lobby coin sorting machine for the task. Over a series of days, our volunteers stopped by with coins. The staff was an amazing help as we tallied our collection, and they loved hearing about our fundraising goals. They saved us HOURS of time hand-counting/rolling - we cannot thank them, enough!
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November 2022 by Tyrone Taylor
First Resource Bank (FRB) is the best - hands down! I own several businesses and my partners and I lean on First Resource for all of our business banking needs. Everyone we have worked and communicated with at the organization has been a pleasure to deal with. We also have a number of commercial mortgages with FRB, and the entire process from application to closing is always pleasant and seamless thanks to Matt Provinski.The folks at the West Chester branch are absolutely phenomenal! Whether it's via call, email, or a visit to the branch, Kate, Keith, Alyssa, and Kaitlyn always resolve any question or request promptly and with precision. They have essentially become like extended members of our team...can't say enough about them.I've never actually enjoyed going to the bank before banking with FRB. If you're looking to make a switch, look no further. If you're not looking to make a switch - do it anyway. You'll be happy you did!
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September 2022 by Rebekah Rickert
The West Chester First Resource Bank has an excellent, personable, and hardworking staff who have perfected the customer service experience. They take their work very seriously, and go above and beyond to make sure their clients are well taken care of and happy with their banking and person to person experiences. I love my banking trips now knowing that I'll be taken care of to the fullest and leave feeling stress free with a friendly conversation to boot!. Would definitely recommend for personal and business banking!
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September 2022 by Lisa Mackey
Excellent customer service from day one. In a world that is not what it used to be, you will be very much known & taken care of with any accounts that you have there. Each person has always gone above and beyond for me.
