-
September 2023 by Fllanza Jusufi
I was extremely disappointed with the service I received today. I walk past this store daily and always notice the sign saying that the store buys broken or unwanted jewelry among several other items. I walked in and waited patiently due to an older couple being helped by the only staff member. The staff member seemed kind as he was getting to know the couple he was serving, asking them many questions about their life. After about 10 minutes the staff member yelled to me across the store with a stern look asking what I was inquiring about, and told me to come back in half an hour.When I returned to the store I was greeted with only an irritated look and a harsh, "What exactly are you trying to do here?". Nevertheless, with a smile, I politely reminded the staff member that I had several pieces of jewelry I was hoping to sell. He abruptly interrupted me and with a displeased tone asked "Is anything even marked?", to which I replied yes knowing this is how they determine the value of each piece. I pulled out just 2 of the 15 pieces I had in my backpack. With only a glance he determined that I'd be "better off going to a jewelry store" because the pieces I pulled were "so light". I immediately replied with "Okay have a nice day", and left.I was made to feel like my business was unwanted or not worth the staff members time. I knew the staff member was capable of good customer service due to watching him politely help the older couple before me with great patience. The way I was treated was not a shock due to the staff member being an older man, who most likely assumed I was a student due to me wearing a backpack into the store. I walked home feeling embarrassed and uneasy about my experience.I have worked in numerous customer service roles since I was 15 years old (10+ years) and graduated with a degree in Business Management from West Chester. I have enough knowledge & experience to identify when I am being disrespected and receiving poor customer service.West Chester is a college town, the enrolled students, graduates, and other young residents are largely what is helping the town and small businesses grow. This is not the first time (or last) I was treated differently or with disrespect due to being a young person in this town.I hope by sharing my experience this store and others can re-evaluate the nature of service they are giving to all customers, no matter the age, gender, race, social class, etc.
-
January 2023 by Melissa Reed
I’ve been frequenting this store for about a year now with my nine year old son that is obsessed with all things coin related. Joe is patient and kind to my son (we have spent hours in the store at this point), and I believe fair in his pricing. We always have a pleasant experience and look forward to returning soon!
-
December 2022 by Wellington Kiiru
Racist store owner and very rude on Christmas EveNever shop here! Worst customer serviceTerrible business and the store stinks it hasn’t been cleaned in years? Wow
-
December 2022 by Nobody Cares
Disrespectful guy, don't care what his name is. Will never return.
-
September 2022 by Mori D.
Guy who answered the phone extremely rude when I asked a simple question. Proceeded to raise his voice and tell me he has a store full of people which I highly doubt at noon on a weekday. If he was so busy why answer the phone? Was going to take my flawless gold coin here but went with another business due to the rudeness of the worker. Lost future business! Thanks!
-
August 2022 by Business Anonymous
Gave me a good price on silver coins.
-
February 2022 by Christopher Downing
Best coin shop in the county. Joe is very friendly and fair with his pricing. I have saved a lot of money over the years by doing business at Coins of Chester County. I highly recommend checking them out if you are looking to buy or sell coins or bullion.
-
February 2022 by Jeffrey Sudol
Good stock of silver and gold bullion, and prices are lower than the reputable internet sites like APMEX and JMBullion (and no shipping costs). If you are selling coins or stamps, you will get an honest appraisal. You may not like the appraisal, but it will be consistent with the market. Most of the grumpy customers below don't realize (1) the prices for which coins and stamps are listed on the internet are usually well above the market value (what people want, not what they can get) and at the very least retail (a dealer can't pay you retail and stay in business), (2) there are many nuances to the pricing of coins and stamps, and (3) it's labor intensive. I brought in an accumulation of coins and silver that had a retail value of $800. I got $500 cash - a fair deal.
-
February 2022 by Ron G.
Joe has been my trusted coin dealer for over 30 years. I have never found that he overcharged or underdelivered on a requested find. If you looking to build on your collection this is a great place to start. Joe works with many other coin dealers to the benefit of all. As to the other comment, it makes little sense that the other dealer would rely on Joe rather than his own valuation expertise.
-
January 2022 by Rich Baker
Friendly? Yes, but a wolf in sheep's clothing! Went there after going to another coin store in Wayne with my father's coins. After showing him the coins he said "how much do you want?" I do not know anything about coins, but just had an offer. I wanted to see what he would say so I said $450 less than the other store's offer. He told me that was too low and offered only 10% more than I said, which was still 90% less. AND he did it with a straight face! BEWARE!
-
January 2022 by Karen Maxim
The owner was so friendly! I bought some bags of assorted coins for kid birthday presents. I asked about stamps and while he didn’t have any assorted stamps in, there was a jar of them in the front window. He gave them to me and I had a ball sorting them last night. This place is perfect if you have kids interested in history, collecting, or both.
-
December 2021 by Patrick Mcgloin
Just had an outstanding experience. Joe was extremely helpful and kind. Got exactly what I was looking for for a reasonable price. I'm looking forward to checking our their broomall store as well. I'd highly recommend coins of chester county.
-
June 2021 by Ed Costa
Great customer service.
-
March 2021 by Frank Herron
Wealth of knowledge, Only place to go for the serious coin collector, prepper, and wealth preservationists!
-
February 2021 by Quentin Seth Jr
Awesome experience coming to this fine establishment. I will definitely be back, thank you.
