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November 2023 by Jennifer Howell
CJ’s tire was incredibly responsive, got the job done quickly, and their prices were very reasonable. I highly recommend them for all your tire needs.
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November 2023 by Andre B.
I have had nothing but good and prompt service at CJTires of West Chester. Rob is always there when I need him. Had a flat recently and AAA towed my car to the dealership late in the day . I called Rob and he had my tire plugged and ready to roll the same evening . Professional service, good value, honest advice, prompt service and dependability. Check it out !!
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November 2023 by Diana Suchodolski
Hands down the best car service we have received. CJ's auto repair shop has been fantastic in maintaining both our older and newer vehicles with great care. Rob's customer care and professionalism are truly above average. Highly recommended!
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October 2023 by Squintoon
We've used CJ's routinely since they opened. Multiple sets of tires, multiple inspections and related repairs and updates. We've never had a problem with their work, and they are always super professional and easy to work with.
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September 2023 by Rachel Brick
I recently visited CJ's Tire for a tire repair and was thoroughly impressed. Their accommodating service made scheduling a breeze. The staff was incredibly friendly and also very knowledgeable. The tire repair was done in WAY less time than I anticipated. I highly recommend CJ's. They've 100% gained a customer thanks to their exceptional service and expertise.
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September 2023 by D J.
Went to Cj's to get 4 new tires for my suv. Was honest with Rob that this was my first time purchasing tires as a single woman-asked him to help. First-there were two recommended tires. He tells me there is a potential $220 rebate on the tires. And when I am ready to buy, can order online. Went to order online, no rebate available whatsoever. Called Rob. Asked him to confirm that the rebate he mentioned actually does NOT include the tires he was selling me. He confirmed. Said oh no cause he just sold a customer two of those that were being installed and he told him a rebate was applicable. I went with the tires anyway. Upon installation, a very odd situation happened where they claimed one of my brake pads was dangerously low. That was odd since my car had just been inspected at the dealer. I told them I'd go back to the dealer about that. Then it came time to pay for the tires and the Road Hazard warranty was pushed (another $34 per tire.) One thing on the paper at the register which is pushed towards you is not even accurate. I said I'd think about it. Next day I called Continental. Turns out all of their tires have a road hazard warranty for a year for free. There are a bunch of other noce perks including free roadside assistance. Rob never said a word-never gave me an inkling Continental had this. Continental confirmed that CJ's should have advised me of this instead of pushing their own Road Hazard Coverage which overlaps Continental's. Also, repeatedly Rob misquoted the mileage the tires are likely to get-I knew what it was supposed to be because I researched it. His number was higher. When I sent an email about how disappointed I was with this experience, guess who called me? Rob. And he basically said he "did not intend" to deceive me. But the thing is, he also "did not intend" to provide good customer service to a woman who proactively said she needed help. I asked Rob if I'd be hearing from anyone else there because I felt the way he dismissed my concerns was just more of the same bad service and he said that someone else would call me. That was over two months ago-no one called-I have no missed calls from CJ's either. So a few days later Rob calls-says my tires are now included on the rebate and he'd help me get the rebate. He said he'd prepare the paperwork on Monday when he returned to work (this call was on Friday)-surprise! Surprise! He did no such thing. I never heard from him again. It is really a concern if Rob is the one that is handling the complaints about Rob. I won't go back to this CJ's. My dealer on the other hand, really helped me out when I explained this was my first time handling car repairs etc. I think I'd rather pay a couple of dollars more for someone who is trying to help a vulnerable customer (dealership) over someone (Cj's) who misadvises, tries to take advantage of that same customer, has management that does not address a customer's concerns and fails to make right a situation. Lesson learned!! Hopefully someone else will be better protected by my posting this review.
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September 2023 by Kay James
If you’re looking for a trustworthy, professional and knowledgeable repair shop give the guys here a try. They take care of all my automotive needs and I am always 100% satisfied.
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August 2023 by Mark Scattolini
Highly recommend! My Dad and family have used them for years & I called the other day and they were able to fix my tire the same day! They were great to work with! Very professional, Fast service & exceptional customer service! We will certainly be back! Thanks again!
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August 2023 by Amy Jennings
Totally saved the day. My family was passing through to get to our vacation in New Jersey and we had some brake trouble. We gave them a call after calling other local shops . They were the only ones that would fit us in and got all the parts that were needed in a impressive timely manner. Now we are back on the road ready for our vacation. Thank you so much for helping us get things fixed.
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August 2023 by Bob Zeolla
Needed a single tire replaced due to pothole damage. They had the replacement tire the next day and installed it and did an alignment. The car is running smooth as silk! Nicely done.
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August 2023 by Eddie Vince
Rob was so helpful and detailed regarding what my car actually needed and the options available. I left feeling great about taking my car to CJ's. I plan on returning.
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July 2023 by Brendan Swift
Unfortunately my skid plate needed a repair while we were in the area. I was able to give these guys a call and was seen within minutes. I waited for not even 15 minutes and was ready to check out. On top of being seen quickly, they didn’t even request payment. Great guys and will absolutely be back if I am back in the area! Thanks again!
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July 2023 by A Sim
Awesome service. They explain everything in detail, they don't take advantage of me or upsell, and they're really courteous when problems or delays happen. This CJ's is a good, honest place. ? I go for oil changes, tires, and inspections.
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July 2023 by S S
Rob, Rich and all the technicians at CJs are top notch. Everyone is honest and on point with their service. If you’re looking for a trustworthy spot, this is it!
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June 2023 by Katherine Patrick
Quick and efficient work. They always make sure I know everything that’s happened when looking at my car. Always super helpful and kind. Went there for my inspection last December and a recent oil change. Will continue to go to them for anything needed for my car.
