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February 2024 by Gina
This branch is my favorite. The people are always cheery and helpful. Never walked into a happy bank before this one.
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November 2023 by Brianna Weir
Usually have a great time at this Citizens Bank, especially with the younger guy who I believe goes by the name Paul, but today was an exception. He made fun of a customer who ended up being my father, and accused him of things loudly in front of the entire bank, as a joke . Will not be returning, and if I do, I expect better service. Disappointing…
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November 2023 by Found Kitty
Liars & thieves. Will NEVER bank with Citizens again. They lure you in with a promotion and then don’t pay out because of mistakes they made. Very difficult to get a human on the phone. App is garbage and crashes constantly. Can’t wait til they get bought up by one of their superior competitors. Joke of a business.
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September 2023 by Stacie Jacobs
I honestly don’t know what his name was, but the younger gentleman there was great. I was having a difficult time with customer service over the phone. He helped me without hesitation and with full understanding. Every person he encountered with while I was there he was very friendly with and knew them by name. He turned my day around for sure. I don’t normally have to deal with the bank as I do most of my banking online..but he made a bad situation much better! Thank you sir!
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July 2023 by Tom Harker (Tom)
Friendly staff.
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February 2022 by Tyler Sims
Opened up a checking and savings account on 12/31 to take advantage of $525 cash back offer. Would have been no problem meeting the requirements. Immediately after opening the accounts they cut off my atm/debit card and on-line banking. Would not give me an explanation only saying I would get a letter in the mail. Its now 1/28 and still no letter or phone call. I closed out the accounts as their actions would have made it certain I would not get the $525 cash back. Complete scam.
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February 2021 by LHI
Deposited 3 checks through atm. Account shows only two. They won’t answer any calls. A disgrace. I can only imagine how many deposits I did not check that it happened to.
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November 2019 by Joshua Peterson
Took money from my account saying I have another open account with them when they never sent letter about this or informed me in anyway about this as far as I’m concerned this bank stole from me and is telling me I have to say it’s identity theft to try and get my hard earned money back
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October 2019 by Kay F.
Went there to open a new account and the woman who assisted me, Brittany was so friendly & very helpful with answering any questions I had!
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December 2018 by Susan B
Justin made me smile when I visited the drive through window. It was a busy Saturday morning and he went out of his way to be kind, courteous, and friendly. Great customer service.
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November 2018 by Josh Jones
Staff is great, but why is the ATM always unable to perform deposits? I can only deposit money in my account late night, and the ATM is unable to perform this action half the time. Kind of tired of having to pay overdraft charges because of faulty software.
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August 2018 by Daryl Campbell
Citizens Bank is terrible with customer service. I have to wait 15 - 20 minutes on the phone to get anyone to talk to. Calling the branch does no good, either. Half of the time they don't answer. When I use the drive-thru most of the time it takes way too long to make a simple deposit. I wish I could find a bank that cares. This one doesn't.
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February 2018 by Nick Hussey
Great people who truly care about their customers. Asia helped me set up a savings account and gave me plenty of tips on how to save and grow my money. Will always use them for banking needs because of Asia and the rest of the staff
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December 2011 by Mr. DAVE DAVID
Poor customer service. Was happy to close my accounts there.
