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October 2024 by Kyla Campbell
The vet tech and Dr. Stadler are so wonderful with my cats. It is an enjoyable environment from the moment you step in the door.
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October 2024 by Tyler Held
I brought my cat here yesterday because she started peeing outside of the litterbox and found information online that this behavior could be a result of a medical issue. The vet tech that greeted me said I was right to bring her in, and it is in fact, usually something physically wrong with the cat. When the vet came in, after a brief exam and a failure to collect a urine sample to test for infection, the vet told me that my cat needed to go on anti-anxiety medication for the rest of it's life. My cat is not a stressed out cat, but the vet refused to take my input. Do not come here if you want your concerns actually listened to.
**Updated to reflect that the OWNER was very accommodating in helping navigate my concerns and running additional testing. Additional testing showed that she has bladder stones, I am so glad I didn’t listen to the vet we initially saw
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October 2024 by Ella McCarthy
This was our first experience at CCCH, and everyone was so kind and so wonderful. We were able to bring both of our cats in at the same time. The vet tech, Sarah, handled our cats with patience and kindness. We saw Dr. Stephenson who answered any and all questions we had. Pricing was clearly laid out and they stayed true to the estimated cost. The office and exam rooms are clean, neat, and well taken care of. We are happy to be clients! Included are pictures of our two cats playing with the free toys they got :)
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July 2024 by Julia M
I will never again trust the owner of a vet clinic to put my cat’s best interest before their own financial gain. I had been taking both of my cats to Dr. Connor for years, he was wonderful. When he left the practice, we began seeing Dr. Stadler, who also seemed wonderful until she chose to take $1700 from us and put our cat through a serious surgery rather than of recommending what was best for her. Now my cat is gone forever and she should still be here. On December 31st, I noticed small nodules on Sage’s (my cat) stomach and immediately called Dr. Stadler’s office. My husband brought her in on January 2nd to have them inspected. During the visit, she told him that statistically, when cats have mammary masses, 80-90% of the time they are cancerous (see attached screenshots from reputable sources as well). Nevertheless, you recommended that we schedule her for surgery to have them removed on January 23 (almost a month later) at your clinic.
As we waited for the surgery date, I began to get concerned, as one of the masses had grown since January 2nd, and as I’m sure Dr. stadler is well aware since she specializes in cats, everything I was reading said mammary cancer in cats is *extremely aggressive.* I called the office to ask if it would be recommended that I take her somewhere else where she could get the surgery sooner, but I was told it would not be necessary, it wouldn’t make a difference, and that I should wait for January 23rd. While waiting, as any concerned pet parent would do, I was researching breast cancer in cats and found that the treatment of choice/“gold standard” would be bilateral radical mastectomy or removal of the entire mammary chain if localized on one side. I asked you via email if we would be removing the entire chain, and she replied that we would only be removing the masses to send for biopsies. Why, if we know statistically that 80-90% of mammary masses in cats are cancerous, did she not proceed as if Sage likely had cancer and immediately recommend that she be seen at VRC’s oncology department? I trusted her advice as a cat specialist, and I put Sage through an invasive surgery with her, where she had a rather large incision and was wearing a cone for 2 weeks. It was extremely stressful for all of us. She started chemo 3-4 weeks later. During our first chemo treatment, we learned that the margin amount removed was not exactly what’s recommended, and the oncologist again reiterated what I already knew, that a bilateral mastectomy is what they recommend. Obviously, since Sage had just been through a big surgery with Dr. Stadler a few weeks earlier, we said we’d prefer to only start the chemo instead and the oncologist agreed.
During her 3rd chemo appointment, she received another ultrasound where 4 new nodules were discovered as well as a hernia from the surgery back in January. They told us she would need a radical mastectomy and the hernia repaired. I called your office in tears asking if a doctor could call me back to help me understand what to do. I wanted to understand how serious it was to get the hernia fixed if we had decided not to go through with the bilateral mastectomy. One of the receptionists called me back and left a message saying that Dr Stadler said she’s just too busy with surgeries over the next few weeks to help.
We ultimately decided to put Sage through the surgery after speaking with both the oncologist and the surgeon. I don’t understand why I was not immediately referred to VRC to begin with. Sage would have had this surgery back in January. Instead, the poor thing was put through an unnecessary surgery that could have been avoided where she likely experienced pain and discomfort for several weeks, and now a second drastic surgery. She could have had only 1 surgery. I trusted Dr. Stadler as a Vet who specializes in cats to give me advice that’s in Sage’s best interest. Instead, it seems as though she put money (~$1700) over the well being of my cat. See photos for continued review…
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July 2024 by Lauren D
We are so appreciative of the Chester County Cat hospital’s expertise and sensitivity towards our cat while we had to make the difficult decisions regarding her care. They were accommodating and flexible to our cat’s needs and ours. Including their patience with my rowdy toddler who had to come with us to a sick visit. Everyone was so compassionate from the coordinators at their front desk, on the phones, and all of the vet staff involved in our cat’s care. We feel Very grateful to have this wonderful business in our community.
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June 2024 by Alexis Pidany
I wanted to leave a review because I am shocked that anyone has negative reviews for this place. I have been bringing my cat here for a few years, and before that my parents brought my childhood cats here. Everyone here has always been lovely and accommodating.
When my cat needed to have full dental extractions, the pricing was reasonable and the vet took the time to explain to me exactly how the procedure went and what at home care I would need to do. I had some issues after the surgery with my cat not eating and having diarrhea. The front desk staff were very patient with me, even when I ended up calling multiple times a week for over a month with different concerns and issues. I needed a follow up appointment when he wasn't eating, and they scheduled me very last minute and didn't even charge me for the appointment or the fluids they gave him.
My cat is very anxious at the vet and the staff have always been so gentle with him. I will bring my cats here as long as I live in the area.
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June 2024 by Erik Wicklund
Dr. Stadler and the entire staff are incredible. Highly recommend this vet, even if you’re not in West Chester.
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May 2024 by Margaret K.
The staff is all very caring and helpful . Have taken all my cats here over many years. Competent vets who will even let me drop off cat and pick up once seen.
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October 2023 by Valerie B
I have taken my cat Olive to CCCH a few times as she has off and on issues with food allergies, as well as constipation for an unknown reason. My cat Buster is not doing well and had been going to a different vet but now will be going to CCCH too.
I’ve seen all three vets at the practice, and all are good. But, I request Dr. Connor if he is available. He is so good with Olive. She likes to hide under her blanket in her carrier and he actually has kept a towel on her during her exam so she can feel secure. I like that he takes a lot of time with her, he keeps her calm, he is friendly, explains things, answers questions, makes practical suggestions, and is just all around a person who I appreciate. His approach is sensible and he balances the needs of my cats with what I can realistically manage in my life, and can afford, as I am on a limited income.
While I hate finding parking there, which is what had deterred me from consistently going there in the past (I can’t parallel park to save my life), I’ve had to just push past that. When I compare how I and my cats have been treated elsewhere, no place holds a candle to CCCH. I will not take my cats anyplace else now. The front desk staff and the techs are all so warm and friendly and really caring people. I have never felt like a bother to them when I call, which I can’t say the same for the other practices I’ve visited where I always felt rushed or met with coldness or judgment. Also since this is strictly a practice for cats, the environment is calm and soothing.
I recommend CCCH to anyone I talk to who has a cat.
Thank you CCCH for being such a wonderful team!
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September 2023 by Kissiah Macon
Great staff and really loving and caring people ! . They made me and my cat very comfortable and helped my baby get better . I definitely recommend this place . The staff showed me empathy and compassion . I am grateful
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August 2023 by Rooen Art
I don't think I'll ever take my current cat or any future kitties anywhere else. My little Boris has been a very sick kitten every since I got him Dr. Stadler has been so amazing and understanding. She will even call me on her day off if his lab results come in to give me an update, and when he was having some breathing issues they called every single day to check up on him to make sure he was alright before his appointment. Everyone from the front deck to the techs are always so friendly and kind, they know my little guy and come out to see him when we visit and he even get's a toy and a treat when he's all done which I know Boris loves. The office itself is quiet, calm and clean every time we go and the rooms are the same way. They make a point to keep the visits are stress free as possible. If you have a kitty even if it's just for their yearly check up there is nowhere better. <3
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June 2023 by David W.
We love bringing our cat here because the staff is kind, caring and patient. Seems they love our cat as much as we do. The office decor is a cat lovers dream, the warmth of the staff is incredible! All our family's and neighbor's cats who are treated here agree - cats and owners are treated rotyally!
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June 2023 by Valerie Bruno
I have taken my cat Olive to CCCH a few times as she has off and on issues with food allergies, as well as constipation for an unknown reason. My cat Buster is not doing well and had been going to a different vet but now will be going to CCCH too.I’ve seen all three vets at the practice, and all are good. But, I request Dr. Connor if he is available. He is so good with Olive. She likes to hide under her blanket in her carrier and he actually has kept a towel on her during her exam so she can feel secure. I like that he takes a lot of time with her, he keeps her calm, he is friendly, explains things, answers questions, makes practical suggestions, and is just all around a person who I appreciate. His approach is sensible and he balances the needs of my cats with what I can realistically manage in my life, and can afford, as I am on a limited income.While I hate finding parking there, which is what had deterred me from consistently going there in the past (I can’t parallel park to save my life), I’ve had to just push past that. When I compare how I and my cats have been treated elsewhere, no place holds a candle to CCCH. I will not take my cats anyplace else now. The front desk staff and the techs are all so warm and friendly and really caring people. I have never felt like a bother to them when I call, which I can’t say the same for the other practices I’ve visited where I always felt rushed or met with coldness or judgment. Also since this is strictly a practice for cats, the environment is calm and soothing.I recommend CCCH to anyone I talk to who has a cat.Thank you CCCH for being such a wonderful team!
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June 2023 by Val L.
This is the most caring, kind, warm and friendly group of professionals. All three vets are very good. My favorite vet there is Dr. Connor and I try to get my cat's appointment with him if I can. He is very good with my cats - patient, calming, thorough, and knowledgeable. He is kind and answers my questions without making me feel like I'm being a bother. My cat Olive has gone here several times, and I'm now bringing my cat Buster as well. The only thing that has kept me from going there on a consistent basis has been the parking situation as downtown West Chester can be hard for parking especially if you're me and you can't parallel park if your life depended on it. I just have to make it work. You really can't get better care for your cats than here!
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April 2023 by Marta Bechtel
Moved to Chester county last year and have been searching for a vet for my cats ever since. This was definitely one of the best experiences I've ever had in a veterinary office and my cat was the least traumatized he's ever been.
