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November 2023 by Susan Mazur
Have taken my car in several times recently, once routine maintenance and state inspection another time for a problem. I typically wait in the customer lounge which is quite comfortable. The quality of service is excellent, I have been well informed during the service and the car is clean when returned to me. Nothing less than I expect from the Audi brand.
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November 2023 by raghib munnam
Went there for a 5 year service for a Q5. My experience was seamless and great, start to the end. Michael B , took care of everything and made sure to explain all recommendations and what they meant. Best part was they didn’t press in any capacity to take on the recommendations but left it for me to decide. I will be coming back in time for sure.
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November 2023 by Desmond “Des” Barber
Excellent customer service and communication! They were patient with both me and the insurance company and kept me updated of a projected completion date. Not only did they get it done correctly, they got it done ahead of schedule by one week! Hopefully I won’t have to deal with an accident in the future, but if I do, I know where I’m taking my vehicle!
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November 2023 by Lakeisha Smith
My overall experience would have went well with Dontae my salesperson as he was helpful and pleasant. I agreed to pay $1000 to place a hold on the vehicle I chose ( due to vehicle not being ready because the tire had a bubble in it) and me having to wait for car to receive new tires. When I came back to sign the paperwork and pickup the car things seemed to go seem less. The next day I noticed my credit card was charged $1500 instead of $1000. I contacted Dontae he assured me that Andy would fix it. I haven't heard anything else and it has not been corrected. This turned my experience sour as I wasn't handled with integrity. Love the car not the service. Professionalism and integrity unfortunately was lacking.
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November 2023 by John Mccloskey
The service representative Michael was very pleasant and professional. He kept me informed on the progress of my car and went above and beyond to make sure I had everything I needed while I waited for my car to be finished. We bought our car there and have been back for all services needed and will continue to do business with Audi of West Chester.
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November 2023 by Kadir Sahin
I had a fantastic experience with Audi West Chester. I was impressed with their professionalism and reliability.The vehicle was impeccably clean and was looked at carefully throughout inspection. Everyone truly went above and beyond .I will definitely be a repeat customer and wouldn't hesitate to use their services again.
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October 2023 by Tim McCallum
Working with Freddy and the Audi team was an absolute pleasure. I was out of town with limited time and Freddy was able to assist on a majority of the transaction through text message. By the time I got to the dealership we only had to finalize the deal and get the signatures. A+ experience to go with a beautiful car. Well done!
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October 2023 by Anthony Barbine
I had an exceptional experience at Audi West Chester! My sales person, Drew, was incredibly knowledgeable, helpful and no-pressure. And Andy in the finance department was the exact same way! Buying a car can be a pain- but not with this crew! I’d recommend anyone to stop over and see Drew and Andy for the best deal on a great selection of vehicles. I love my new A4, and will send them anyone I know who is looking for a new ride ?
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October 2023 by Mike Murphy
We had a amazing experience. Everything with Brandon was easy, enjoyable and informative. We feel we got a great deal from Audi West Chester. We couldn't have asked for a more pleasant experience. We love our new car. Thank you.
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October 2023 by Paul R.
For service, I brought my car in, and had to chase the service advisor daily for updates. Nearly a week later they had the "diagnoses" complete with a $3k price tag. I told them thanks but no thanks, and when the car was brought around "washed" it was worse than when it went in, almost as if someone just squirted a dirty car with water. Very poor experience.For sales, I asked to see a few cars from the website and was told they are at one of the other dealerships, so to see the car, I had to leave a $1k "refundable" deposit.Overall poor experience, and with all the Audi dealers around, there's no need to accept this level of service.
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September 2023 by Mike T
Nice bunch of people who are a pleasure to do business with. No pressure and took the time to explain both the new car and the maintenance packages. Before I was home our salesman Nick sent me a text to reinforce he would be happy to answer any questions and thank us for our business. I would recommend this dealership to anyone looking for an Audi
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August 2023 by Nyeesha White
Everything was fine until I picked my vehicle up. My once 3inch crack in my windshield somehow turned into a crack vertically through my entire windshield. The front Desk guy was extremely nice (Michael Brock) but whoever worked on my car, sneakily made the crack bigger and never acknowledged it until I noticed the massive crack before pulling out of their service showroom. Not sure if I’ll trust this location again with my vehicle
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August 2023 by Ashley Precia
Purchasing a car with Audi West Chester was such a seamless and pleasant experience. Erik was really great and makes things as easy as possible. He just all around knows a lot about cars which I can appreciate. The whole team was very nice and accommodating.
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August 2023 by Douglas Nakajima
The Service Team at Audi West Chester took extra special care of our A7 and allowed us to keep to a scheduled vacation. When a warning light alerted me to a problem Sean had me come right over and he got the problem diagnosed quickly. They provided a loaner to allow me to get to a business appointment and got the car done in the time promised! Their generous customer goodwill gesture was appreciated more than we ever expected, and made us even more loyal customers. THANK YOU to Sean, the Service Manager and the whole team at Audi West Chester!!!
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August 2023 by will noble
Our experience with Audi West Chester has always been a positive one. They provide good, valuable information, on the condition of our vehicle and the urgency of repairs that may be needed immediately or in the future, never pressure just information, which I value and can make informed decisions. I expect to pay more at a dealership, but I receive large dividends in the condition of my vehicle, and peace of mind that my family is traveling in a safe and reliable vehicle.
