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July 2024 by Daniel K.
Knowledge, friendly, they'll go the extra mile to make sure you're satisfied.
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July 2024 by Beth T
I recently visited the Verizon store in Wayne PA. I went in with two separate problems. One my iPhone 14 would not send or receive text messages from android phones. The second one was concerning my watch and its cellular set up. I had spent multiple times on the phone for literal hours with both Apple and Verizon to no avail prior to my visit. So my expectations were pretty low given what I had been through already. A sales person greeted me directly and we sat down at his workspace. He told me he was new, but would help me get my problems resolved. I was skeptical to say the least but Adi (I hope I am spelling his name correctly. I misplaced the paper with his information on it.) worked through each issue methodically with a little help from Verizon Tech support and the manager who I believe was named Bob. It took a while due to the complexity of the issues but all was resolved completely. Thank you again Adi and I wish continued success at Verizon.
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May 2024 by Priscilla Belsinger
Bob is such a joy to work with. He explains everything and asks me all the right questions. When I am ready to buy, I always make an appointment with him.
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April 2024 by Claire B Xia
Most likely you may have good experience with Verizon service but not this store. There is one account manager who told you that’s not true, you will know when you get your bill. And don’t expect to get help from him, all he gives is yelled at and asks you to call their call center to figure it out by yourself! I am not sure if I can mention his name here or not, but he looks like an Asian.
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February 2024 by Deborah Tartaglio
Spoke to a Bob at this location asking why I am being charged for phones when I bought them there and they were suppose to be free when adding a line. Bob was the most unprofessional person I have ever delt with and is not trained on any of the Verizon updates that happen. He yelled at me hung up on me and has no customer service skills what so ever. This location clearly wants to make a sale get there commission and then not assist when you need help. There are people who want to work and Bob at Wayne does not and should clearly not have the job he has. I tried asking for a manager and he hung up on me again. I had to call the Berwyn location to speak to an educated individual who could assist me with my issue. I will not do any more sales at the Wayne location. And advise anyone who goes there not to deal with Bob!
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December 2023 by Forouza Pourkay
I traded in my phone, and this place did not report the rebate to Verizon! Therefore my rebate has not been deducted from the price of my new phone. It is almost like a fraud!
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October 2023 by Jeffrey Demsky
Bobby Hill was a great help to me.
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September 2023 by Ted Ellis
Bob and Bobby were great in their patience and experience.
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August 2023 by Jay P Tapper
Brody was so nice, helpful, knowledgeable, and transparent. I highly recommend him.
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August 2023 by Lauren Spear
WOW! speediest, most productive Verizon store I have ever been in. Not to mention, Brody was fabulous! Thank you!
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August 2023 by sandra mccabe
Brody was so kind, knowledgeable and went out of his way to pick up a phone for me from a neighboring store
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August 2023 by Miss M
Brody was amazingly helpful! He upgraded my phone and plan and managed to save me money in the process!
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August 2023 by Russell Greig
Excellent service from Brody. Highly recommended.
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August 2023 by Jeffrey Rafferty
Brody was awesome… made my day after my old phone tried ruining it…
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August 2023 by Kevin Dow
Wonderful service from Brody at the Wayne Verizon Store. Went above and beyond to provide top quality service! Thank You!
