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January 2024 by Matt H
I requested a quote for 2 properties in Luzerne county. At the point in time of the quotes actually getting bound, it took a couple follow ups to get the process finalized. A few months later, we get a letter from the carrier saying there is going to be a 75% increase in our premium. I reach out to Mike to figure out what the issue is with not response for about a month. Today we are 3 months from the first communication and still have yet to hear back with a solution. If you want customer service, don't go here.
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March 2021 by Krista Snyder
When I was in need of new car insurance, M. F. Irvine really helped me out! They saved me a ton of money from my previous policy and provided a comparison of the best policies for my needs. I have been working with them now for 3 years and they have continually put in the work to ensure I am getting the best policy/value and have proven that they are truly there to advocate for me. Mike has been great at answering any questioning I’ve had and been very professional and responsive when I needed help.
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March 2020 by Suzanne Quinn
I've had all of my business insurance policies with Biddle for many years now and have always received the most prompt, professional and courteous service combined with great rates. Mary Sue and Kathy are fabulous to work with.
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March 2019 by Joe Egan
Always a pleasure dealing with Peg and Mark at Biddle.
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March 2019 by Mac Neilon
I've been a business and personal insurance customer of Francis Hall Insurance for over 30 years. Great knowledge and customer service. Highly recommend.
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March 2019 by Anonymous Anonymous
I would have given 0 stars but that wasn't an option. Laura L was very unprofessional and not very personable.
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March 2019 by Linda Katz
Did a great job — choosing an insurer (Cincinnati)) writing great coverage, and making sure I got a great settlement for house damage. Also highly recommend Cincinnati Insurance.
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March 2019 by Gail Grady
I just recently switched to Francis Hall and got better coverage and a great rate! Jeannie was very helpful as was Donna.
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March 2019 by Kathy Zinszer
I needed business insurance and was referred by the establishment I rent my store from. After my 3rd attempt calling this company and 2 weeks later with nothing but empty promises that "someone WILL call you back", and "I am sorry but everyone is in a meeting." Really? Everyone ? Not once but twice. I was very happy to get a policy On line, in 15 minutes and I am sure much cheaper from ANOTHER company.!!!
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August 2018 by Kathleen Zinszer
I needed business insurance and was referred by the establishment I rent my store from. After my 3rd attempt calling this company and 2 weeks later with nothing but empty promises that "someone WILL call you back", and "I am sorry but everyone is in a meeting." Really? Everyone ? Not once but twice. I was very happy to get a policy On line, in 15 minutes and I am sure much cheaper from ANOTHER company.!!!
