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September 2024 by rich laskowski
Got a brand new off the floor 2023 cf moto 950 ho sport. Took it home got it off the trailer brakes are making noise have a warrnaty take in for 100 mile break in tell them about brakes they say they went over every thing changed spark plug changed oil i guess . I guess checked brakes got the bill charged 62 dollars to listen to my brakes the service there is bad brakes still make noise.
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August 2024 by Kevin Nemer
Really disappointed but not that suprised. I purchased a used 2019 sea doo fish pro with 67 hours on the machine last Thursday, my first time buying any type of jetski. Nick the salesmen assured me everything was in top condition and it ran perfectly. The jetski overall is very clean and nice looking. I was offered a warranty which i did purchase because it is a used machine and i wanted some peace of mind. I was told by Patrick that i would need to wait for the title to come in the mail as the jetski is not registered, he assured me it would be sent out the following day Friday. Cut to Wednesday afternoon this week when i call in and ask when the title was mailed out, i spoke to Nick and he said he would look into it and get back to me, he texted me a couple hours later and said i should get it very soon it was sent out on Monday (see screenshot of text message). This was a lie as i got a UPS notification 4 hours later that day that says the label was just created (see photograph of ups label below with date and time). So it has been over a week and i still have not been able to even test this thing out the title isnt going to get here until next week. To top it off my brother in law stopped by my place yesterday and told me that the intake grate is sheared off and the wear ring and impeller look in pretty bad shape ( see photos attached). Again being my first jetski purchase i didnt look underneath the hull (this is my fault for not being more thorough) i should have known better than to trust any of these people.
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August 2024 by Matt H
I'm gonna tell a small story to start.
We live in Dubois. There's not really any power sports dealership out here, so we have to travel. ORE is in Erie, around 2 hours away. My fiance was looking to buy a jet ski. He was initially set on a SeaDoo, and was dealing with Nick, a salesman at ORE. It was a great experience, but unfortunately due to my fiance's impatience and a recall on the ski, my fiance went to another power sports dealership, this one in Pittsburgh. The experience there was... Meh.
I ended up getting in the market for a jet ski shortly after, and it just so happened that ORE had a ski that I liked and was in my price range. I also got Nick. I reached out via text, and Nick quickly replied to me and let me know it was available. We never even spoke on the phone until my financing went through, and it was a quick call to let me know my rate and payment, etc. That's exactly how I want it to be. I was able to do all of this while working. He was able to work up a deal very quickly, and while I was considering the offer, we chit-chatted about various things. There was absolutely zero pressure involved, it was almost like catching up with an old friend while waiting in line at a grocery store.
He sent me photos of the machine, got it serviced and cleaned up, and sent a walk around video showing off the slight imperfections (it's 10 years old, to be expected.)
I reached out to the fiance person, Chris, to get loan information for my insurance, and the day before we left, I sent them the documents they needed to get me ready to go, and we made the appointment for 9AM when they open. We showed up right on time, Nick was waiting for us, introduced himself and showed us the machine and gave a quick tour of it. It's an old jet ski, so not much to really talk about, and he went and let finance know we were here. He came back and we walked around their store, which if you're a gear head, is FREAKING AWESOME. It's large and open and they have something for everyone. We chatted for about 5 or 10 minutes, then he introduced me to Chris in finance.
Chris was very friendly and efficient, took the time to go over everything, made sure I didn't have any questions, and true to his word had everything as setup as possible. I was in that room for maybe 10 minutes total. And yes, the information in the office matched the information I was told originally.
By the time we were done in finance, the ski was sitting outside ready to load up. Our old trailer had some issues when we went to load, and Nick even stayed to help us get it fixed.
As a fun anecdote, their parts manager has the same exact motorcycle as me with the exhaust that I'm waiting to get delivered already on it. Nick was nice enough to record a video of the exhaust for me after I left so I could hear it.
TL;DR: This dealership is awesome. The employees are super nice, there's absolutely no pressure. It's like hanging out with a group of gear heads. The building is cool as Hell, their prices are reasonable, and I cannot recommend them enough.
100% 10/10 A+ team.
Thanks guys!
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July 2024 by Erika Wicker
I worked with Robert and Patrick for my purchase and could not be happier. They are super knowledgeable and really easy to work with. 10/10 would recommend
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July 2024 by Amy Breeding
My son took me here for the first time this week and I must say I was impressed. You are greeted as soon as you walk in the door and are taken care of in a flash. A very large variety of everything to choose from.
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July 2024 by Charles Himes
Robert was great! Ordered exactly what I was looking for at msrp price and even had it delivered!
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July 2024 by Joshua Severe
Robert was a great sales man. Made it easy and smooth purchasing my talon, but that place needs a/c it was brutal in there last week
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July 2024 by Jon K.
This could have been a really bad review, but it's not. I called and ordered a radiator for my KYMCO mxu 450 ATV. Upon receiving the part a few days later than expected. The one that came in was for the kymco side by side and was way different.
The short of it is, they went above and beyond making it right as fast as possible. Hassle free exchange, got the right part in really fast and really took care of me. I understand we're all human and people make mistakes. The prompt correction and owning their mistake goes a long way.
Thank you guys for all the great customer service and renewing my faith in decent business practices where you take care of your customers.
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July 2024 by Nick Long
My salesman Nick was great. He was never pushy or tried to up sell me on anything. He listened to what I needed and got me a mower that checked all of the boxes I required. Would definitely recommend Off Road Express to anyone looking for off road or mowing machines
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July 2024 by Alex Walmer
Very friendly no pressure Robert was a great salesman he knew the machine very well and got me the deal I was looking for
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June 2024 by chris mead
service is an absolute joy to work with. not only today but for many years.
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June 2024 by Richard Bush
Drove 5 hrs one way to purchase a new Defender. Correspondence over the phone with Robert was great, and I was treated well once I arrived to pick it up. These guys have it going on.
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May 2024 by Nate Beckerink
I had an amazing visit. RJay was phenomenal to work with. He was very helpful and although I knew exactly what I was looking for he was very helpful in going over the different options and packages available.
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May 2024 by Kevin Kneebusch
Working in a dealership setting myself, I look at things a little different than the average customer. I worked my deal over email with Robert, he was very easy to deal with. Pricing was aggressive and right where I needed it to be. After we agreed, they followed up with me to set a time to pick up my new sportsman. When I walked in, everyone was friendly, fantastic atmosphere and Haus (hope I spelled it right) from parts kept my wife and daughter entertained! It was a top notch experience and even though I’m from 2 hours away, I’ll be recommending everyone I know to do business here! This place is a class act!
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May 2024 by Brent Doolittle
I'm very happy for the way I was treated and how fast they got all my accessories installed. Outstanding treatment from parts, service and sales, great service from everyone involved, thanks guys.
