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November 2023 by Roberta Adams
Scheduling for my vehicle service was quick and easy! I was offered pick up and drop off service if needed. I got “the works” service for my Ford Expedition and I am very satisfied with the overall experience! I will be back
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October 2023 by Patrick Repko
Let me start by saying thank you to Dan and Brian. Both have been extremely helpful through this process. Back in June I decided I wanted to place an order for my dream truck (F-150 Raptor) after helping another friend get a Raptor R through the same dealer. From June, till October, the process has been smooth, and no issues! Dan and Brian both were responsive to my millions of questions, and always responded back to me asap. When the truck arrived, I mentioned to Brian, what I wanted cleaned, and what not to clean. Brian made sure it was done to my standards. He even pointed out an imperfection on the front bumper, but went ahead and placed an order for a new one before I picked the truck up. I will continue to do business here, as well as service, as they a good, true people which are hard to find anymore. Don’t look any further than Washington Ford!.. or Woltz & Wind Ford!!!
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October 2023 by Joe Zirkle
Can’t recommend Washington Ford enough for their attention to detail in the service department. They have taken great care of my 6.7 diesel F350 from routine maintenance to major surgery (engine removal - oil pan replacement due to leak) and all repairs done perfectly. I had no concerns/issues towing 20k the day after major surgery! Andrea is the best service advisor! Highly recommend Andrea! She deserves a raise!
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October 2023 by Nick F.
Their customer service is horrible. Their service department is even worse. I took my truck in several times for a camshaft sensor and they would band aid it and then it would come on time and time again. They eventually replaced the engine under warranty but after they replaced it I had several problems come up and it was on stuff they supposedly repaired. I wouldn't take a bicycle to them to have fixed. I have spent several thousands of dollars that I didn't have or need to spend if they would've done their jobs and fixed it right the first time.
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September 2023 by Kevin Jozwiakowski
I have been buying vehicles from Washington Ford for quite some time now, my sales reps were Bill Campbell and Paul Sargent who are both retired now. The Ford vehicle is one thing, the service is another when things need fixed.Mike Reed, the service Manager at Washington Ford runs an outstanding shop and has instilled a courteous work ethic throughout the entire staff.The level of service, certainly will have me back on their lot when it comes time for my next vehicle purchase.
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September 2023 by William Knisely
I love my new Bronco Sport!!! I walked into Washington Ford with an idea of what I wanted and Bill greeted me as I walked in. Within minutes he knew which vehicle I needed and with keys in hand, I was sitting in my new Ford. I took it for a test ride and was instantly impressed on how well it handled. It had a the features I wanted in a SUV ( 4x4, fog lamps, head and leg room: I’m tall and that feature is important). We went back and discussed how much the overall cost was and I got it within my budget. Because it was late on a Saturday, I handed over my title of my trade in, and scheduled the pick up of my bronco for the coming Tuesday. It was prepped and ready to go as soon as I got there. Washington Ford is going to get all my business from now on.Ps.. get the extended warranty. It’s not much more, and it covers everything
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September 2023 by Micah Price
Justin Tomazich was top notch! There was no pressure to do anything but find what makes you happy. He was knowledgeable, courteous and kind. He also has a great sense of humor! We will continue to work with Justin and Washington Ford and you should too! We drove over a hour to get there and it was totally worth it!
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August 2023 by Rachel Price
We had the best experience with Justin. He was educated on the procedures, professional, and genuinely fun to work with. From sales to the finance office, customer service was excellent. I wouldn't hesitate to use Washington Ford in the future.
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August 2023 by Carolyn D.
I had a really great experience with this dealership to have my Sync and Maps updated. I have had many terrible experiences at another dealer where I purchased my car, so I was so relieved to have found these friendly and extremely competent folks. I live quite far so I needed to wait for the update to be done, and I can honestly say it was the most pleasant experience I’ve ever had waiting for my car to be repaired. The waiting area is large, bright and comfortable. And every, single person with whom I interacted went out of their way to be friendly, kind or helpful. I had a credit on my account which was 16 cents shy of the labor charge so my service advisor changed the labor cost so I would owe nothing that day. I could have easily paid 16 cents, but I really appreciated that kindness. The biggest bonus was that my updates were successfully done and I don’t have to return to have them repeated or some such thing. I’m so pleased to have found this Ford dealership. I will definitely be back.
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August 2023 by Don Hindman
Sold my son a wrecked truck several years ago. He found out it was wrecked but the carfax had not come through at the time of the sale. When we went back to ask about it and he was told sorry for your luck. I will never purchase another new or used vehicle from Washington Ford but their service department has always come through for me. 0 Stars for sales 5 Stars for service
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August 2023 by Robert Kelly
Washington Ford is not the ordinary dealership service organization. They are all first class service specialists and mechanics - dedicated to excellence in their work and, above all, honest. You can trust them.
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July 2023 by Susan Bohaski
Washington Ford service team is wonderful. I never have any problems taking my vehicle there. They do a fantastic job and explain everything to you. I highly recommend Washington Ford.
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June 2023 by Kathleen Cummings
I have been taking my Escape to Washington Ford since I bought it in 2018 and have used this dealership over the years when I have owned Fords. I have found them to be fair and timely with their work. I absolutely love how they will come and pick your car up and drop it off when it’s done! A definite perk for me!
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June 2023 by Pat M
Great service experience so far. I did not purchase my vehicle here but have been taking it in for service & warranty work and the scheduling, communication and service turn around times have been excellent.
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June 2023 by Brian Hritsko
My service rep Andrea was extremely helpful and kept me informed with the service work being completed. I have only had good experiences with Washington Ford. Service Dept is excellent.