8AM - 1:30PM 2:30 - 4:30PM
123 S Main St, Houston“I'm having a mail forwarding issue. It's not yet resolved, but the lady working here is incredibly nice and helpful. I really appreciate the effort to get a resolution to my situation.”
“I scheduled an appointment for my passport application here online and while I was looking forward to completing this final step so that I could receive my first passport, I was also admittedly a little anxious since I wasn’t quite sure what exactly to expect.
However, the two employees that assisted me were so nice, knowledgeable and personable that they completely put me at ease and I was in and out of their office in less than 15 minutes flat. I even found out only after I arrived that I forgot to bring just one document with me but they were able to quickly resolve the issue and helped me include it with my other correspondence before they sent my passport to the DOS so they went out of their way to ensure that it was done right.
They told me that the general timeframe would be around 6-8 weeks to receive my passport and then eventually my birth certificate back 1-2 weeks later from there as well, although they added that it probably wouldn’t take that long in either case and they turned out to be correct. I got my passport only about one month to the day that I made the appointment and then my birth certificate in the mail just a week or two later like I was told would probably happen!
I really wish I could remember either of their names because they both did a great job and made the whole experience so easy for me from start to finish. Would highly recommend scheduling a passport appointment here because they really know what they’re doing!”
“Mary Ann was extremely helpful on my last visit. She saved me a substantial amount on shipping with a different package vs. how I already packed my item when I arrived.”
9AM - 12PM 1 - 4:45PM
18 School St, Lawrence“Always have a good experience there. I just moved here 6 months ago and never had a PO box before and it's been a learning curve for me. But that's also why it's a 4 stars for me. I think we should have mailboxes. It's a bit outdated to just have PO boxes. No one has time to check a PO everyday”
“The employees at this location are kind, knowledgeable and helpful with any questions that I have. I’ve been going to this location for years and for my small Etsy business and they are all so polite, patient and professional. Very glad to have these specific employees as workers since I am there so frequently!”