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January 2024 by Jim S
Customer service reps were great to deal with.Only issue is with corporate. You are already charging me $106.00 delivery fee, but you still feel the need to tack on fuel surcharge as well? That's just gouging the customer at that point.
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November 2023 by Tredd Barton
Recently had my lawn tractor in for stalling on hills. I changed all the filters & fuel pump and it still would stall on hills. Took it into Middletown and they quickly found the issue with the fuel line in the tank, something I never would have found. I was expecting a pretty big bill and was ecstatic when the bill was very very reasonable. Their entire service department from the nice lady who I initially spoke too, to the department head, to the one worker I spoke too, everyone was incredibly nice and professional. An oddly unexpected positive experience since my experience at other tractor service departments was dismal. THANK YOU Middletown service department.
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November 2023 by Matthew Maxin
Great service and prices. I shopped around at a few dealerships and had a list of specific options that i wanted. However, once i received the paper quotes, some of the options i specifically asked for were not even on the quotes, after several rounds of revisions, there were dealers that still couldn't correctly itemize everything on I wanted on paper, which was confusing and frustrating. Middletown was the only dealer to get things correct the first time i asked. They also had the best pricing once everything was said and done. I dealt with Tony Barker and I give him 5 stars for listening and coming up with a quote that had everything i asked for. Tony's service was also superior, he returned phone calls and also had answers to everything i inquired about. There were also a few things i wanted on my tractor that John Deere couldn't help with and dealing with aftermarket suppliers created more questions, all of which Tony helped with and was able to answer, thus allowing me to get the correct parts ordered. So even after the sale Tony was a great help. I couldn't have asked for a salesperson, I also had the opportunity to meet and work with other staff at Middletown, all of which were very friendly and informative. I am so thankful for Tony and Middletown and i wont be shopping around the next time i need anything tractor related. I will be going straight to Middletown with no reservations
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September 2023 by william legler
Great place to go The parts manager was very knowledgeable and helped us until we got everything solved we're going back again
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August 2023 by Mary V.
The drive belt broke on my John Deere 54" inch cut riding mower after only 40 hours use. Josh came to my house and fixed it in no time. He was very professional, courteous and friendly. I would let him work on my mower anytime if I have any more problems.
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August 2023 by Jake Druga
Charlie is one of the greatest guys, Middletown is lucky to have him, he helped me no matter how long , how difficult. And was patient and informative at the same time. I couldn’t have got through my problem with my mower without him. He’s taught me so much and is truly a great guy. If I’m calling in to Middletown I’m asking for Charlie every time !
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July 2023 by Dale Cruze
Well I don’t know how good their service is yet Because I haven’t been able to use my mower since they delivered it yet. I can talk about the delivery that the driver had supposedly Left an extra key in the ignition of my lawnmower but it was not there when I got home. I called them immediately to inform them I found no key in the ignition. Maybe they should do like Uber does and take a picture when they drop it off because now it’s my word against the drivers word there’s no key in the ignition. I lost a whole day of work. Whoever I spoke with when I called back said they would get a key out to me - I waited and never heard back from them . They were paid for their service and the delivery so it should’ve been right
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July 2023 by Dominick247
They had my tractor a little longer than expected. But, the Manager JR got on it for me, and got my tractor back to me in a timely manner. Tractor works and runs like new. Good service!
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July 2023 by M King
I had a few issues with my new tractor . Called Middletown and they sent a service technician out within a half hour the same day and fixed the problems. Thanks again.
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June 2023 by Jeff Devenney
It is very knowledgeable and a great selection of quality equipment. I am done buying any machines from the big box stores. Middletown equipment is so much better. And they have parts and services available.
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June 2023 by Dave Cimino
Very happy in and out under a hour with a new john deere s240! Friendly staff great service i would give 10 stars if i could.
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May 2023 by Doug
I worked over the phone with Dana and JR to purchase a new tractor for my Dad in Pittsburgh. Middletown was very professional and easy to deal with. The price was very reasonable, the sale and delivery experience was excellent. Nice work Dana and JR, thank you!! ??
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May 2023 by gary nageli
Recently purchased a new lawn tractor at the Washington location Dana was outstanding answered all my questions and took care of a problem with delivery time to get to me when she said they would, highly recommend Middletown tractor and Dana she is easy to deal with and has a great attitude. Recommended dealership to a friend and he purchased a new lawn tractor also.
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April 2023 by Anthony Savatt
Don’t take anything in for repair that you want back anytime soon.It took one month to get my tractor back from basic service. Will never make that mistake again.After posting this review the service manager reached out to me and rectified the issue of not getting my tractor back in a timely manor. I would like to change my review to at least a four star as it would have been in past dealings with Middletown tractor. I don’t give 5 stars to anyone because there’s always room for improvement. I will continue doing business with them and for future reference if you need help go to the service manager.
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April 2023 by Fred Tressitte
Excellent experience!!! Purchased the John Deere 100 model. Tractor delivered on time and works great. Can't say enough good things about Tony and JR. Courteous, personable and professional. A pleasure to deal with both.
