MAC.BID is a business that offers a new spin on an age-old concept, selling brand name merchandise at cost by working with retailers to market returns and closeout products. It offers a wide variety of product categories found at major retailers, including items for the home, tools, lawn and garden supplies, electronics, and more, with inventory changing daily. The Washington location has combined its previous A and B sides into one store, creating a much faster experience where customers can gather their own items, leading to shorter lines and a quicker in-and-out process. The staff at MAC.BID receives mixed feedback. Many reviews highlight exceptionally nice, sweet, polite, and helpful employees who go out of their way to assist customers, creating a good environment. However, other experiences report rude customer service and unhelpful management, particularly concerning confusion over pickup procedures and a lack of assistance, which can lead to significant inconvenience. The store is noted as being awesome for DIY projects, allowing customers to save substantially compared to retail prices at stores like Lowe's or Home Depot. A paid membership is recommended by some for its benefits, including a 10-day pickup window and a return policy. While many appreciate the great deals and kind staff, some negative experiences with customer service have led to dissatisfaction.
